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pgnesmith
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PostPosted: Sun Apr 09, 2006 10:26 pm    Post subject: I can't update my email address Reply with quote Back to top

I have been trying to update my email address for a couple months and tried everything. I called tech support and after repeated attempts they say that my ISP is blocking my email from Vonage or my email is down. I can recieve emails from everyone and can get confirmation emails from Vonage to my new account, only my notifications for my voicemail go to my old address. How is this my problem? Does anyone else have this problem?
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outerfire
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PostPosted: Mon Apr 10, 2006 12:59 am    Post subject: Reply with quote Back to top

Umm how is this not your problem? (not sure what your question is here). If I can't get my voicemail delivered how I want, then I think it might be my problem.

If Vonage is telling you correctly, that the problem is your ISP, there is nothing the dashboard, tech support, or even the CEO at Vonage can do about it.

Call your ISP and ask them why they are blocking your email from Vonage. That's the only place you can get it resolved.

Otherwise, (if emails aren't blocked), then you've issues with Vonage and will need them to escalate the ticket. You have to go up a couple levels to start to get anyone than could fix things.
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pgnesmith
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PostPosted: Mon Apr 10, 2006 12:12 pm    Post subject: Reply with quote Back to top

My ISP says that they don't block anything. I am recieving all of my emails from Vonage on my new address except my voicemail notifications. My voicemail notifications still go to my old email. I talked to a couple of people at Vonage and they said that if the email address is changed on their website than it will work. The correct email address is in the website. I had read past posts about this exact problem and so I made an assumption that I might have the same problem they did. I will try switching DSL providers mabey that will fix the problem.
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mharvey
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PostPosted: Mon Apr 10, 2006 12:38 pm    Post subject: Reply with quote Back to top

When I first signed up for Vonage (Dec 2005) I had problems with the email notification setting in the Voicemail. I would change the email address that the email was to be sent to and the emails were still sent to the old email address. No matter what I did the email would go to the old address. I think someone who is a Vonage rep posted here that the new voicemail servers were having problems.

The problem went away after a week of so. I wonder if that is happening to you. There might also be a time lag between when you change the email address and when the change takes affect.

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pgnesmith
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PostPosted: Mon Apr 10, 2006 12:49 pm    Post subject: Reply with quote Back to top

OK, Here is what is happening. There is a second place to change email settings for voicemail notifications.

Log in to your account.

At the top of the page select "Features"

You will see a box on the left side of the page that allows you to configure your Voicemail settings. Select the phone number from the drop down box that you wich to edit information for. And select configure.

At the top of the page you will see "Voicemail Email Notification". Select this link and you will be taken to a page that allows you to update your email notification settings.

I don't know if this will fix everyones problem but the third person I talked to at Vonage told me about this. Kind of hard to believe that it took 3 tech support people to tell me about this. Oh well, you get what you pay for.
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