Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
scottvon
New Forum Member
New Forum Member


Joined: Apr 09, 2006
Posts: 6

PostPosted: Sun Apr 09, 2006 4:02 pm    Post subject: Motorola VT2442 Ear splittingly loud inbound Reply with quote Back to top

Just received the VT2442 last week. At first was running it downstream of a Netgear Router. Incoming our outgoing calls ...the earpiece volume is deafening even at the lowest setting. I then moved it so that it's the main router off the cable modem...same problem. Called Vonage and waited the obligatory 20 minutes. Mentioned turning down the volume internally on the VT2442. Ten minutes later the guy is back saying it is done. It seemed better for a few days. It's now back to the point I have to hold the receiver way away from my head to avoid ear drum damage. Changing phones has not helped.

Using Adelphia cable. Upload is 4425kbps, download 433kbps through speakeasy. The connection is rock solid and always consistent - it is not the problem.

What to do? I'm at the point of cancelling and getting my money back unless something can be done. Is there a firmware update or some other setting that can correct this problem? Otherwise the phone and service is useless.

Thanks
View user's profile Send private message
reebok
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Sun Apr 09, 2006 5:39 pm    Post subject: Reply with quote Back to top

the setting is controllable only by Vonage as you can see. they don't allow access to the inner workings to end users. something evidently happened to reset your settings. you can call them again and hope it doesn't recur too soon. actually you're pretty lucky you got it taken care of so quickly, on the first call no less.

_________________
John
Webmaster
www.FileFlash.com
View user's profile Send private message Visit poster's website AIM Address
schatley
New Forum Member
New Forum Member


Joined: Apr 09, 2006
Posts: 3

PostPosted: Sun Apr 09, 2006 9:22 pm    Post subject: Reply with quote Back to top

I am having this problem on my VT2442 also. I will attempt to phone Vonage tomorrow to get it taken care of, but I really hate spending the 3 hours talking to the morons in Bangladesh.
View user's profile Send private message
scottvon
New Forum Member
New Forum Member


Joined: Apr 09, 2006
Posts: 6

PostPosted: Mon Apr 10, 2006 8:48 am    Post subject: Reply with quote Back to top

I wonder if it's a systemic problem with this unit. It's enough to make me cancel and never go back to internet phones. It's totally unusable, and like some of you have said I'm far less than impressed with the ridiculous wait times on hold for subpar tech support. I had to tell the guy what to do based on what I read here, otherwise his only solution was to turn the handset volume down.

For $34.00 I have a hunch the Verizon Voicewing service will work more effectively.
View user's profile Send private message
scottvon
New Forum Member
New Forum Member


Joined: Apr 09, 2006
Posts: 6

PostPosted: Mon Apr 10, 2006 11:43 am    Post subject: Reply with quote Back to top

Oh well, close to 1 hour waiting on hold. 30 minutes with customer care, than 20 minutes waiting for "technical" support that involves them switching the active line to Port 2. I cannot believe that will make any difference whatsoever.

Looks like I'm cancelling and I cannot recommend Vonage to anyone. The customer service is attrocious, the Technical Support uninformed, and the entire process excruciating.

There were several problems from the start:

1. I can't dial a number quickly..aka, like using a redial button as Vongage doesn't register the numbers in time and rings a fast busy.

2. The first 1-2 seconds of every call is loaded with static then rapidly clears, but it's useless for calling people that don't know you as they immediately think it's some type of telemarketing.

3. Unreliable calling to certain extensions.

Overall, I give it a D-. F would be only if it didn't work at all.
View user's profile Send private message
schatley
New Forum Member
New Forum Member


Joined: Apr 09, 2006
Posts: 3

PostPosted: Mon Apr 10, 2006 2:51 pm    Post subject: Fixed! Reply with quote Back to top

11:34AM Alright, trying to contact Vonage right now to fix the loud volume issue on the VT2442. Other issues I'm having that I Will attempt to get fixed on this call are:

1. My caller ID isn't showing up when I call people and
2. When I reset the box, (either in the software or pulling the plug) it loses my Port Forward Settings

Note on the loud volume issue: it seems that people on land lines call me and are at a more normal volume, the real problem is when I get called from a cell phone or call a cell phone.

11:35AM Sick of the "Press # system, I pressed 0 to get an operator.

11:37AM 2 minutes on hold listening to Musak, Got someone in India, allegedly called Joseph who I am certain will not be able to help me. Requested transfer to Level 2 support.

11:38AM The joker in India finally transferred me to L2 support, after my explaining that I already know he won't be able to help me and giving him my account info. Only had to spend 1 minute with him, not bad... back on hold.

11:48AM Still on hold waiting for level 2 support. Time to read /. news. Funny, /. news has an article about Voip Cell phones coming soon. Ironic?

11:52AM Got Roger, clearly an American. Hopefully, he will be the MAN!

12:06PM Roger changed some settings on his end, and the call definitely got softer, but not quite soft enough. He's changing the Volume again.

12:12PM Roger reset the volume even lower and VOILA, it's perfect. He set the RX GAIN to -7 and the RX Gain ANALOG to -38. He is starting a system ticket so that all of the Vonage people will know what the deal is with the VT2442 and is motioning Vonage-Forum as a reference source.

12:23PM Apparently Vonage has policy that they can only help you in L2 support for half an hour. So here's the status, My Call Volume is perfectly normal now, and my Port Forwarding settings are miraculously fixed (this may have had to do with the fact that I had 3 separate voice gateways in the system so none of them were provisioning right).

The only problem I have left is my outbound-caller-id not showing up when I call people. Sadly, Roger had to transfer me away because of the stupid Vonage 1/2 hour policy. You'd think that a business customer could get a little better support, but here I am, back on hold, waiting for some random person to pick up the phone to help me with my caller-id problem.

12:34PM Still on hold with no idea where I'm going. So, one hour and most of my issues are fixed, not bad. Not all that great, but not bad. Back to the /. news.

12:45PM Don't know what's going on with the hold, but I'm betting someone in India can actually solve my little caller-id problem and that I don't really need to be on hold. Hanging up.
View user's profile Send private message
scottvon
New Forum Member
New Forum Member


Joined: Apr 09, 2006
Posts: 6

PostPosted: Mon Apr 10, 2006 3:05 pm    Post subject: Reply with quote Back to top

My probably definately related to cellular users as well. It was MUCH worse taking calls from or speaking with cellular callers.

Unfortunately for me I got someone at Tech 2 that thought it was a bad phone port. I asked straight up how that could possibly effect volume but gave up after a minute or two. I'm not sure I'll bother giving Vonage another shot. This was a simple fix, I had to tell the first Tech 2 I got a week ago, and today neither Tech 1 or Tech 2 had ANY clue what the heck I was talking about. Pretty sad when a 5 day old Vonage customer knows more about their product than their supposed crack tech teams.
View user's profile Send private message
schatley
New Forum Member
New Forum Member


Joined: Apr 09, 2006
Posts: 3

PostPosted: Mon Apr 10, 2006 3:22 pm    Post subject: Reply with quote Back to top

If you call them back, just have them set the RX GAIN to -7 and the RX Gain ANALOG to -38. Then you'll be all set. The biggest problem is that you wound up in the initial rollout of the VT2442. It's an early adopter thing. Just like software, there are bound to be problems.

Anyhow, hope you can get it working, I've been on Vonage since early '03 and love everything about thier service except thier L1 support being in India.

-S
View user's profile Send private message
VonageTPA
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Mon Apr 10, 2006 7:33 pm    Post subject: Reply with quote Back to top

schatley's right on this one -- the VT2442 is brand new, hasn't even been out for a full month (that I'm aware of). Unfortunately, "beta testing" with consumer products anymore isn't done and they figure they'll just release firmware updates (if the VT2442 takes them? the VT1005 doesn't) and hope for the best.

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
View user's profile Send private message
reebok
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Tue Apr 11, 2006 8:58 am    Post subject: Reply with quote Back to top

where did you get that information from? there are several posts with references to different firmware versions of the mta on this site, and there's also mention of it at vonage.com
http://vonage.com/help.php?article=122

_________________
John
Webmaster
www.FileFlash.com
View user's profile Send private message Visit poster's website AIM Address
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New emilymf11
New Today 3
Yesterday 9
Total 99038

Who Is On Site
Visitors 82
Members 0
Total 82


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.81
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.75 Seconds and 488 Pages In The Last 60 Seconds
The Vonage VoIP Forum