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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
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On Jul 17, 2016 at 23:42:46


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booma
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Joined: Apr 23, 2006
Posts: 171
Location: Andover, MA, USA, Earth

PostPosted: Tue May 09, 2006 5:32 am    Post subject: Reply with quote Back to top

chrisw wrote:
It sure isn't my connection thats the problem. I check it every day. I really hope Vonage could do something about this adapter.

If you switch adapters you would have to call customer service and last time I switched (this was last year) It took 24 hours for them to update the MAC address.


That answers my question...no MAC cloning in these adapters...bummer Sad

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chrisw
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PostPosted: Wed May 10, 2006 12:33 am    Post subject: Reply with quote Back to top

Called customer service twice today and they didn't know what the hell the RX Gain settings were. I'm ready to give up, is there any hope?
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booma
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PostPosted: Wed May 10, 2006 5:27 am    Post subject: Reply with quote Back to top

chrisw wrote:
Called customer service twice today and they didn't know what the hell the RX Gain settings were. I'm ready to give up, is there any hope?


There is hope. When you call CS, immediately ask for Level 2 Support. Tell them you have called for this problem before and need to speak with a Level 2 Customer Service Rep. They will put you through to the and your wait time should be around 10 or 15 minutes.

The Level 2 CSR's are based in NJ and really do know what's going on. They will know about the RX Gain settings.

Tell us how you made out...

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chrisw
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PostPosted: Fri May 12, 2006 6:02 am    Post subject: Reply with quote Back to top

Well, surprisingly, it went very well. Customer Service was very helpful and we should be getting a new firmware update that fixes the audio issues.
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booma
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Posts: 171
Location: Andover, MA, USA, Earth

PostPosted: Fri May 12, 2006 6:10 am    Post subject: Reply with quote Back to top

chrisw wrote:
Well, surprisingly, it went very well. Customer Service was very helpful and we should be getting a new firmware update that fixes the audio issues.


Great, see they aren't always bad... Lol

So a new firmware update. That sounds like a more permanent fix rather than adjusting a setting. I wonder if this something that all VT2442 users will get automatically or if it's something we have to call up and request?

Is there an official Vonage rep on these forums that can get us all that answer?

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kelvin188
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Posts: 27

PostPosted: Wed Jun 07, 2006 6:59 pm    Post subject: Reply with quote Back to top

booma wrote:
So if this is an "ongoing issue" what would it take for these settings to be settable by the consumer through the web? I would think they could develop an interface that doesn't allow the end user to either ruin any device, or set it so low you can't hear anything. Seems to me the more they allow the user to do themselves, the better off everyone is.

-Bill


///////////////

The design of a solution is really quite easy:

Put an online interface for user to adjust the inbound volume because the same Vonage volume setting may have different effects on each different user's wiring. To avoid dumb users who turned it so low that they hear nothing and think that's a Vonage problem, Vonage can allow user to set volume from 3-10 and not from 0-10, for example. This will take care of both problems simultaneously.
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kelvin188
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Posts: 27

PostPosted: Wed Jun 07, 2006 10:28 pm    Post subject: Reply with quote Back to top

kelvin188 wrote:
booma wrote:
So if this is an "ongoing issue" what would it take for these settings to be settable by the consumer through the web? I would think they could develop an interface that doesn't allow the end user to either ruin any device, or set it so low you can't hear anything. Seems to me the more they allow the user to do themselves, the better off everyone is.

-Bill


///////////////

The design of a solution is really quite easy:

Put an online interface for user to adjust the inbound volume because the same Vonage volume setting may have different effects on each different user's wiring. To avoid dumb users who turned it so low that they hear nothing and think that's a Vonage problem, Vonage can allow user to set volume from 3-10 and not from 0-10, for example. This will take care of both problems simultaneously.


////////////////

If Vonage cannot fix the volume problem via auto-update of VT2442's firmware, then it should sent out a free attenuator to all affected.
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booma
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PostPosted: Thu Jun 08, 2006 5:08 am    Post subject: Reply with quote Back to top

kelvin188 wrote:
If Vonage cannot fix the volume problem via auto-update of VT2442's firmware, then it should sent out a free attenuator to all affected.


If only it were that simple. Vonage neither acknowledges there is a wide spread problem, nor do they even make such attempts to communicate with us, the lonely customer...

If I were running Customer Support at Vonage, I would have at least one person who's job it would be to monitor activity on this and other sources of customer feedback to consolidate and prioritize the problems and issues. Then I would make sure that my valuable customers were told direct from Vonage what was being worked on, and what was being considered. Communicate, communicate, communicate.

Instead, Vonage says nothing and, from what I can see, does nothing. I wonder sometime why we even bother posting problems that have to be solved by Vonage. It's like talking to the wall.

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kelvin188
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PostPosted: Thu Jun 08, 2006 1:03 pm    Post subject: Reply with quote Back to top

NateHoy wrote:
Someone else posted a link to this guy's site, and I found a hardware solution that might help with excessive volume:

http://www.sandman.com/loop.html#Attenuators

You'll probably have to guess at a db for attenuation, unless someone here knows the default and the preferred setting and can make some guesses as to which attenuator is best.

Obviously, the preferred solution is to get the volume turned down on the Vonage device. But if it keeps resetting itself, calling CS can probably be annoying.

This is a permanent, hardware-based solution for $20. I haven't tried it on my line, since my volume on my WRTP54G has thankfully remained acceptable since it was changed months ago. But if you have to call CS all the time to get your volume changed, a $20 one-time fix may be worth it - depends on what your time is worth to you.

Disclaimer: I haven't tried this device, and I haven't done business with this guy. So, Caveat Emptor. But for under $20, it's not like you're risking a huge amount of cash. Wink



Have you now tried the device? Did it worked and what db level you bought? Would'nt a simple soldering of a resistor (what ohm?) on one of the 2 wires from Vonage output would lower the voltage? I think phone company use a DC 50-volt on their standard line, I used a voltmeter to measure it.
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booma
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PostPosted: Thu Jun 08, 2006 3:14 pm    Post subject: Reply with quote Back to top

I haven't had to use this solution. After my second call to Customer Service I got the problem fixed and (knock on wood) has not recurred.

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