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tplink Posted:
Im trying to add
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After recent
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peterlee Posted:
Had a call from a
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Ontario to my home
in
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rio
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I am looking for a
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HildBeft Posted:
You can recollect
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and open the
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Great tips..
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massrman Posted:
The devices are
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margins , please
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Hi these are most
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Has anyone setup a
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James44 Posted:
Hi, I am
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scottvon
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PostPosted: Tue Apr 11, 2006 1:38 pm    Post subject: Reply with quote Back to top

The problem I have with the way this was handled:

1. The techs had no clue what I was talking about with Gain settings until I pushed. The second call yielded someone who had no clue at all about Gain and didn't care to look it up.

2. The 2nd call solution was changing the active port for the phone from 1 to 2 because the first may have been defective. I just bought brand new equipment, if it was defective or if that was his best guess the fix should have been a new unit on the way, not switching ports to hopefully move the problem to another port. What if I ever got two lines.

It really has nothing to do with the newness of the unit, it has much more to do with poor technical support.
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ladill
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PostPosted: Tue May 02, 2006 7:56 am    Post subject: Motorola VT2442 incoming volume too loud - fix Reply with quote Back to top

schatley wrote:
If you call them back, just have them set the RX GAIN to -7 and the RX Gain ANALOG to -38. Then you'll be all set. The biggest problem is that you wound up in the initial rollout of the VT2442. It's an early adopter thing. Just like software, there are bound to be problems.

Anyhow, hope you can get it working, I've been on Vonage since early '03 and love everything about thier service except thier L1 support being in India.

-S


Just wanted to say "thanks" for this suggestion on the VT2442 fix. I'm new to Vonage and had the "too loud incoming volume" problem immediately. I called tech support (was only on hold for 10 minutes) and passed this information to them. They changed the settings as requested, and then thanked me for letting them know how to fix the problem. I referred them back to this forum string as my reference. In short, I thank you for the tip and the level 1 support guys in India/Pakistan thank you. Oh, and yes it fixed the problem immediately after the reboot.
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booma
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PostPosted: Tue May 02, 2006 8:18 am    Post subject: Reply with quote Back to top

I have this problem and will do my time on the tech call and report back my results. I have another issue with the VT2442. The manual states that the phone light will blink orange when there is voicemail. So far the light only stays solid green when idle, and blinks green when ringing or the phone is off hook.

Anyone else have this issue? I like the idea of a blinking orange light to indicate voice mail, but that doesn't seem to be working.

-Bill

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booma
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PostPosted: Tue May 02, 2006 4:05 pm    Post subject: Reply with quote Back to top

So I called the tech support number in my booklet that came with my Vonage startup kit -- 1-800-769-6182 and got a recorded message telling me that my line was not provisioned to dial this number...interesting. Tried it two more times...same results. Then I found the number on Vonage's web site -- 1-866-VONAGE-HELP or 1-866-243-4357 -- and got through. After navigating the prompts for a while I decided to just press '0'...and got through to a tech support person...this was at 1:19pm

The gentleman, who's name I could not understand even though I asked him to repeat it several times, was very nice and almost helpful. I explained my problem about the loudness and he said hold on, I'll lower your bandwidth/voice quality (I'm thinking, this isn't it, but have at it, I can fix that later). Sure enough that did nothing.

Then I said, I read on the vonage-forum that there is an issue with the VT2442 that needs Vonage to change the RX Gain and RX Gain Analog setting. He said, what should they be, so I told him...-7 and -38 respectively. He made the changes and asked me to power cycle the line...

This is where it gets weird. I told him, if I do that I will loose the call since I am calling him on the line. His reply was to do the power cycle and if it does not fix the problem to call back -- and reminded me to always call back on a different line. This is an issue since my only other line is now my cell phone which doesn't work very well from my house. Oh well... the good news was I was off the call in 11 minutes...I re-booted the adapter...same problem. No change. Now I'll have to try and call using my cell phone which will probably drop the call somewhere around 10 minutes into the call...

I should have never ported my number right away... Cry

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booma
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PostPosted: Wed May 03, 2006 7:49 am    Post subject: Reply with quote Back to top

So I called back again, from my Vonage number. I figure what the heck, let's give this a go. Sorry in advance if this is a long winded story, but the truth is that it shows how absolutely useless Level 1 support is...

6:05p -- Placed call to Vonage help...punched 0 to get a person as quickly as possible...

Spoke to some woman who asked for my number or account number...a few security questions...then asked what she could do to help me...(I thought nothing, but what the heck, let's be pleasant)

After explaining I had a technical problem with my VT2442 Router she told me I'd have to be sent to the technical support group. I said, OK and went on hold...

6:08p -- Tech support answers -- some woman named Jackie with a middle eastern accent asked what my problem was... I explained that my new VT2442 Router had excessively loud volume to the point where it was difficult at time to understand the caller.

After a few second pause she asked for my modem make and model.

Told her it was a LinkSys WCG200 combination cable modem, router, and WAP.

another pause...then she asked what DOCSIS version it was...

I quickly answered, "DOCSIS 1.0/1.1" -- I was already logged into my LinkSys Web Interface and got that info from the Status page.

She then asked me to re-boot...I explained, sorry can't do that without loosing you...I git the usual info about calling from another phone...we went on without a re-boot.

I was then asked to ping yahoo.com and to tell her what my average TTL was. Since all 3 ping tests resulted in a TTL of 49 I did the math in my head and told her...49.

Then she asked what the average round trip was...I said, 27ms.

...pause...

She then told me that my average round trip has to be 220ms and that I needed to contact my ISP.

?

I asked her what I should tell my ISP when I called... She told me to tell them that my round trip needs to be 22ms...

?

I asked why this would affect the volume level of my phone connected to the VT2442...

She started to explain that the round trip difference can cause echos and that the ISP needs to fix my round trip time to avoid the echos...

?

I then asked to speak to a Level 2 technician...

6:26 -- she said OK, but I would have to put on hold...

OK, back on hold...

6:26 I get a recording telling me that my wait time for support would be between 10 and 15 minutes. The recorded voice was clearly a Jersey Girl...I start to get excited...(but that's a different story...)

6:36 -- only 10 minutes on hold...not bad...Jason answers -- a person who spoke clearly and had good diction -- I know nothing else about Jason, but I understood him...

I explained that I had a Motorola VT2442 and that the volume on my telephone was very loud -- he told me to turn down the volume on my phone. Oh, no, maybe I'm still in trouble...

I explain that the phone's volume has three settings and it is at the lowest. I also explained that I've tries three other phones, all of which were very loud. I also explained that not only was the volume loud, but it was also distorted and sounded like it was clipping. He understood.

I tried to tell him that I'd read in this forum an issue with VT2442 Adapters needing to have the RX Gain and RX Gain Analog settings changed...he sort of ignored me and said he was making some changes to bare with him for just a moment...I thought we might be making progress here...

Then he asks me to re-boot the adapter...told him I was on the call to him through the adapter...I got the usual talk from Jason...

He said, hang up, re boot and he'd call back in a few minutes...

So at 6:43 I hung up, and pulled out the power to the VT2442 for a full minute as Jason suggested before plugging it back in...

6:44, VT2442 starts to power up...lights are blinking...power light is blinking, network activity light is blinking, but does not settle in and give me a steady green light for the phone 1 indicator...I wait and watch the blinking lights...

at 6:48 I decide to see if I can get to the Internet through the VT2442 router portion...yup can do, works great...still no phone light and the power light is flashing in distinct groups of 4...manual says this is the adapter connecting to Vonage...I wait...

at 6:58 I give up and power cycle the VT2442 again...

at 7:00p the vt2442 finally has powered up and the phone light is steady green -- I have dial tone...Loud as usual, by nice just the same.

I figure Jason will call any minute. I log into vonage.com and check my activity. I see that there were three calls that passed over to my network failure number -- my cell phone that, as you will remember doesn't work very well -- or sometime not at all -- from my house. No voice mail, just three attempts from a number that looks like Vonage.

By this time my wife is yelling at me to go get the kids from practise and that dinner is now cold...I give up for now...once again.

The volume may be a little softer, but I don't think it's where it needs to be yet. WHen I have yet another hour to kill, I may try this again. Given all the other issues I've read here, this one isn't too bad...at least I still have phone service, loud and distorted, but I can make and receive calls...

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EzCo
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PostPosted: Wed May 03, 2006 5:30 pm    Post subject: Reply with quote Back to top

VonageTPA wrote:
schatley's right on this one -- the VT2442 is brand new, hasn't even been out for a full month (that I'm aware of). Unfortunately, "beta testing" with consumer products anymore isn't done and they figure they'll just release firmware updates (if the VT2442 takes them? the VT1005 doesn't) and hope for the best.


I know this topic is a little old, but this issue is not specific to the VT2442, I have an RTP300 and have to call for volume adjustments at least once per month.

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booma
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PostPosted: Wed May 03, 2006 7:29 pm    Post subject: Reply with quote Back to top

So if this is an "ongoing issue" what would it take for these settings to be settable by the consumer through the web? I would think they could develop an interface that doesn't allow the end user to either ruin any device, or set it so low you can't hear anything. Seems to me the more they allow the user to do themselves, the better off everyone is.

-Bill

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EzCo
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PostPosted: Wed May 03, 2006 9:41 pm    Post subject: Reply with quote Back to top

booma wrote:
So if this is an "ongoing issue" what would it take for these settings to be settable by the consumer through the web? I would think they could develop an interface that doesn't allow the end user to either ruin any device, or set it so low you can't hear anything. Seems to me the more they allow the user to do themselves, the better off everyone is.

-Bill


Yes, that was discussed in another thread from a while back. That is the ideal solution, but they still don't have things like anonymous call rejection, so chances of getting a volume slider in your device's configuration page is slim to none.

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booma
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PostPosted: Wed May 03, 2006 10:20 pm    Post subject: Reply with quote Back to top

EzCo wrote:
Yes, that was discussed in another thread from a while back. That is the ideal solution, but they still don't have things like anonymous call rejection, so chances of getting a volume slider in your device's configuration page is slim to none.


All this negativity...you're all going to just burst my bubble, aren't you... Rolling Eyes

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EzCo
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PostPosted: Wed May 03, 2006 10:24 pm    Post subject: Reply with quote Back to top

booma wrote:
EzCo wrote:
Yes, that was discussed in another thread from a while back. That is the ideal solution, but they still don't have things like anonymous call rejection, so chances of getting a volume slider in your device's configuration page is slim to none.


All this negativity...you're all going to just burst my bubble, aren't you... Rolling Eyes


Yup! Very Happy

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