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mikebrown Posted:
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Haniltery Posted:
For wipe call
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usually apply to
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diana87 Posted:
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dconnor Posted:
What is the main
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virtual number?
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Trafford Posted:
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diazou Posted:
Hello, It's
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? Thanks!
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Im trying to add
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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » LNP – Local Number Portability
Author Message
petunia
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Joined: May 08, 2006
Posts: 1

PostPosted: Mon May 08, 2006 4:34 pm    Post subject: Number not transferring--2 and 1/2 months and counting Reply with quote Back to top

I have been a customer of Vonage since February 20, 2006 and am thourougly disgusted with my experience. I am having the exact same problem as SarahV and am getting the run around from all phone companies involved. However, right now I have boiled it down to Vonage being the main culprit. I sent back my LOA on Feb. 24 and according to my Vonage account info. Vonage sent out a request to someone (to whom I don't know; no one can tell me who they officially sent the request for my number to and i have repeatedly asked them.) My current phone company says they never received a request for anything from Vonage (no correspondence at all) And today I called Paetec (the company who handles Vonages number ports and supposedly Vonage's first line of defense after receiving my LOA) for the third time hoping their answer has changed. But the answer I keep getting from them is that they have no record of me or my phone number and that they have received no correspondence from Vonage at all either. Vonage is telling me that the reply from their first attempt (supposedly) at contacting my current phone company was that my phone number was disconnected (not true, and I never contacted my current phone company to change anything because Vonage said they would do it for me.) Also, Vonage has said that they have emailed me on several occasions to let me know the status of what is happening and this is not true. The only emails I have received from them is "Your bank account has been successfully charged" and "Welcome to Vonage". So right now I believe Vonage is completely to blame for this problem. I have had major issues also with long waits, getting hung up on after the long wait, bad customer service manners. I reported them to the FCC, but for some reason my report got lost in the submission, so I am going to have to do that all over again. I wrote a letter to my congressman (not probably going to help). I just phoned in a request to a Philadelphia newsstation to see if they could do a story. I have called and left a voice mail with Jeffrey Citron (today). Any other suggestions? Sorry this is so long. I could go on and on about this.
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jpick
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Joined: May 10, 2006
Posts: 1

PostPosted: Wed May 10, 2006 8:25 am    Post subject: Executive Response Team e-mail Address? Reply with quote Back to top

I'm sorry to hear I'm in the same boat with everyone hear.
I have not been able to respond to their e-mails and so far no one can help me. Can someone send me the Executive Response Team e-mail Address? I just can't afford this technology DOWNGRADE.

****************************************************************************

Can you please route this e-mail to the appropriate department (numbertransfer@vonage.com). I still cannot send or receive any e-mails to that department.

Thanks --

xxxxxxxxx


Subject: RE: [vonage.com #4465061] LNP Delay



There are multiple issues concerning my account.

1) I do not receive messages to my e-mail address at xxxxxx@nc.rr.com FROM numbertransfer@vonage.com. I receive e-mail from all other departments within Vonage, however, this has been unacceptable and must be corrected immediately. I worked with LaKara D. in account management and she is aware of the problem. Using my work e-mail address (xxxxxx@hp.com) is only temporary and I must resume using my personal e-mail address as soon as possible.
Please have this issue resolved no later than 5/15/2006.

2) I have been trying to port my phone number since 3/28/2006 with no success. Since I was unable to receive e-mail telling me there was a problem with a "pending order with my local carrier" Vonage has taken no action at all. My carrier (Sprint) has no pending order associated with my account and no idea about obtaining an order number so we decided to do a 3 way call with Vonage to clear up any confusion about "pending orders". We were told "we do not discuss issues via 3 way calls" so now I'm back to square one. This is the third time calling Vonage to tell you about this, however, I found out Vonage can do nothing without a response through e-mail which I was unable to do due to issue #1. THERE ARE NO PENDING ORDERS ON MY SPRINT ACCOUNT. I have not plugged in any Vonage equipment and will not until this issue is resolved. Please have this issue resolved no later than 5/15/2006.

3) Vonage has given me 1 month service free, which I have not used and Vonage has all ready billed me for the first month ($xx.xx). I am getting ready to pay my third Sprint bill ($xx.xx per month) and I still am having massive issues pending resolution by Vonage. I AM LOSING A LOT OF MONEY BY TRYING TO SWITCH TO Vonage. I cannot afford to spend over $100.00 dollars to make this switch.

I feel that Vonage is responsible for putting me in a very difficult situation and I should be compensated for the inconvenience. I need a response and a course of action on your part no later than 5/15/2006 or we must terminate this attempt to port my number. If you have any questions please call me @ xxx-xxx-xxxx immediately.

Sincerely,

xxxxxxxxxxxxxxx




From: Vonage DigitalVoice Customer Care
[mailto:numbertransfer@vonage.com]
Sent: Tuesday, May 09, 2006 10:26 AM
To: xxxxxxxxx
Subject: [vonage.com #4465061] LNP Delay

Subject: Information required to process your transfer for xxx-xxx-xxxx

Dear xxxxxxxxxxx,


I am contacting you to inform you of your number transfer.
Unfortunately the process has been stalled by the carrier because of a pending order with your local carrier. Please contact your carrier to obtain information as to when it will be removed. Upon speaking with your carrier please request an order number. Please provide me with this information to facilitate your number transfer. Please let me know at your earliest convenience so I can move forward with your transfer.


Sincerely,
Parveen
Customer Care
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