Posted:
Sat Apr 08, 2006 12:45 pm Post subject: Outbound Calls - delay - recipient thinks no one is there
Perhaps covered by the incoming delay post, but when I make a call using Vonage, the person on the other end of the line gets nothing for a few seconds. They either hang up or say 'hello' again. I only hear the 2nd 'hello' so think things are either fine or try again if they hang up on me. I don't notice any delays when I receive calls, but have not researched it. Is this another problem attributed to network performance or hardware ? I have Time Warner Roadrunner for cable access and it's been pretty fast. Just wondering. Thanks
Unfortunately, this is a fairly persistent problem. The RTP300 was particularly bad until some firmware upgrades made it a lot better (look here. ).The firmware upgrades improved things a lot, but delays are still noticeable. You can complain to customer service, but you may have to live with a bit of it.
_________________ Steve Gray Orlando, FL
temproductions Full Forum Member
Joined: Feb 01, 2004 Posts: 54
Location: Castle Rock, Colorado
I noticed you're running a WRT54G... which firmware are you running? The reason I ask is because I had the exact same problem, and it turned out to be a QOS setting on the WRT54G. I honestly don't know which one, but when I disabled QOS, the problem disappeared. I'm now using DD-WRT v23 in the WRT box, and the problem has not returned.
Take care,
Russ
_________________ Comcast HSI in Denver 8mbps/768k D-Link VTA & a SoftPhone Happy with Vonage for over 3 years.
That didn't appear to help, but on the positive side I upgraded my firmware to something more recent and am learning more about the hardware via the forum. I see it's a fairly common problem so will keep watching for something and until then be quick with my 'hellos'.
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