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joetay
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PostPosted: Sat Apr 08, 2006 10:16 am    Post subject: Dropped Connection Reply with quote Back to top

For the last six months I have lost connection every few days
Comcast is my internet provider I use Motorola vt1005v I have called
Vonage, Comcast, for the past months they cannot tell me any thing Called Motorola early this week no help


Yours Joe
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Steve48
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PostPosted: Sat Apr 08, 2006 3:42 pm    Post subject: Reply with quote Back to top

You're seeing one of the weaknesses of the Vonage service- it's utterly dependent on two service suppliers, Vonage and your ISP, who are not responsible to one another. To resolve your issue, you need to determine which one is dropping the ball. If possible, determine whether you are losing just phone service or both phone and internet. You might do this by running a program that periodically polls the internet for something- Email perhaps- and alerts you when it can't connect.

If the internet is dropping, then try to eliminate the Vonage adapter during periods when the phone isn't in use, and repeat the test. If you still get outages, then you can go back to your ISP and report a problem without bringing phone service into the picture.

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joetay
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PostPosted: Sat Apr 08, 2006 7:50 pm    Post subject: Reply with quote Back to top

Thanks for info Vonage is the one of two phones I have Skpe to,
it drops when I am on that to. Is there a way to test the phone modem
if there is a problem from it When it drops the cable modem still blinks and the static ones are fine


Yours joe
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Steve48
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PostPosted: Sat Apr 08, 2006 7:53 pm    Post subject: Reply with quote Back to top

joetay wrote:
Thanks for info Vonage is the one of two phones I have Skpe to,
it drops when I am on that to. Is there a way to test the phone modem
if there is a problem from it When it drops the cable modem still blinks and the static ones are fine


If I understand you, you want to test the Vonage adapter, but the internet service doesn't drop. Is that correct? If Skype is also dropping, then the problem isn't with the Vonage adapter.

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joetay
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PostPosted: Sat Apr 08, 2006 7:59 pm    Post subject: Reply with quote Back to top

No Vonage no internet I reboote the phone modem every thing is ok
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