Which VoIP router configuration works best?

Posts: 17 · Vonage Forum Associate Joined: Jan 29, 2006 Posts: 17

I've got a situation. Briefly, for unexplained reasons, my voice system will go into call forwarding mode, as if there were a network problem at Vonage. I don't know if it's their system, or mine, though. I originally was using their LinkSys WRT54G router in conjunction with my Motorola WR850G (my Motorola was connected first to the WAN connection).

After doing some reading and research, I decided to go with the Linksys PAP2 (dedicated to Voice, no data communications). It does not have a WAN connection, so it hangs off of my WR850G. Obviously, voice prioritization will not happen this way.

I've got a Motorola VT1000v5 dedicated Voip adapter standing by. It has a WAN connection, so I could make it the first device connected to my broadband, and then have it connect to my WR850G. Is this configuration more reliable for not dropping calls and for reducing the unexplained network outages?

The outages are occuring primarily during the day, when no one is home and consequently using the network (data access).

Any advice would be appreciated.

Thanks

Joe.

Posts: 4777 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4777

joe33067 wrote:

I've got a situation. Briefly, for unexplained reasons, my voice system will go into call forwarding mode, as if there were a network problem at Vonage. I don't know if it's their system, or mine, though. I originally was using their LinkSys WRT54G router in conjunction with my Motorola WR850G (my Motorola was connected first to the WAN connection).

After doing some reading and research, I decided to go with the Linksys PAP2 (dedicated to Voice, no data communications). It does not have a WAN connection, so it hangs off of my WR850G. Obviously, voice prioritization will not happen this way.

I've got a Motorola VT1000v5 dedicated Voip adapter standing by. It has a WAN connection, so I could make it the first device connected to my broadband, and then have it connect to my WR850G. Is this configuration more reliable for not dropping calls and for reducing the unexplained network outages?

The outages are occuring primarily during the day, when no one is home and consequently using the network (data access).

The problem you're having is rather strange, and I would try to get more information on it before making a decision. I'd disable the network outage number in your account home page and see if the problem keeps occurring. If it does, a call to customer support is in order. If the problem stops, you may actually be having network down time at home, causing the automatic forwarding to cut in as it should.

As far as hooking the VT1005 in ahead of your router, that might help depending on the quality of your router. If it's a good one, then I doubt that it's causing the problem. Likewise, if you are a heavy internet user with a lot of big data transfers, having the VT1005 in front of your router might cause problems if it has trouble handling the load. If, on the other hand, your router is flaky, putting the VT1005 up front could help.

Posts: 17 · Vonage Forum Associate Joined: Jan 29, 2006 Posts: 17

Thanks Steve. As far as the quality of the router... hard to say. It's a Motorola, and I've never had any problems with it in the past. As far as heavy usage, it's not really applicable since the outages often occur when no one is home (unless my actual ISP connection is dropping, which is a possibility). I've had Adelphia do some remote diagnostics, and they came up clean. I'll continue to look into the problem.