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nate77
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PostPosted: Tue May 11, 2004 2:17 pm    Post subject: NetMeeting Reply with quote Back to top

Sorry if this subject has been covered before but I'm new to the site. Since I got Vonage I've been unable to use my webcam (via NetMeeting) to contact my parents overseas. They can either get my video with no audio or vice versa.

Despite several hours with numerous tech support guys at Vonage they can't figure out the problem. Anyway, my webcam is worth more to me than Voip so I just unhooked the Vonage Motorola device and plan on sending it back.

The problem is my webcam still doesn't work. My folks can see me but not hear me. I can see and hear them. I was under the impression that the Vonage device had a router than was blocking some parts of the webcam function but nobody (Vonage, MSFT or Comcast) can tell me why it no longer works even though I've taken Vonage outta the loop.

Anybody have any ideas? I'd appreciate any possible fixes. Go easy on my though - I'm no whizz on the PC!

Cheers,
Nate
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garys_2k
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PostPosted: Tue May 11, 2004 3:06 pm    Post subject: Reply with quote Back to top

I can't imagine what's wrong either, but here's what I'd do:

- Reboot your modem
- Reboot your computer
If that fails, reinstall the webcam software.

I doubt seriously if the Vonage box permanently messed up your cam, perhaps your 'net connection is messed up but I think we have a coincidence here.

BTW, if you used a router between your modem and your computer/ATA you should have no issues or conflicts. I suspect you could get a router for the cost of one month's Vonage savings over POTS.

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Jeff_in_NH
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PostPosted: Tue May 11, 2004 10:34 pm    Post subject: [b]Getting Vonage and NetMeeting to peacefully coexist[/b] Reply with quote Back to top

I had the same problem when I first installed Vonage. It was caused by the Motorola adapter not passing the TCP and UDP packets through the "pass-through" port to the PC or router connected thereto.

My final solution was to put the Motorola adapter behind my router and configure my router to forward the necessary ports for NetMeeting through to the static IP address that I assigned my PC. The ports that you need to forward for NetMeeting are detailed in the following Microsoft technical bulletin:

http://www.microsoft.com/Windows/NetMeeting/Corp/ResKit/Chapter4/default.asp

Alternatively, you could simply put your PC which is running NetMeeting into the DMZ of your router, with the recognition that the PC is vulnerable to attack from a hacker.

If this doesn't work, something else is wrong.


- Jeff
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nate77
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PostPosted: Wed May 12, 2004 9:35 am    Post subject: Reply with quote Back to top

Thanks Jeff_in_NH and garys_2k. This is where I am with the problem now. A friend of mine recommended a tool that sets your computer back to its settings of a previous date, erasing all the changes that has been made since that date. I ran that last night and it seems to have gotten my PC back to normal and undone all the different settings that Vonage have made during my hours on the phone.

I picked up a Linksys router from Best Buy last night after reading your replies and I'll install that tonight. Maybe then I can keep Vonage and have Netmeeting working.

Jeff, as I said I don't know a great deal about computers so I don't understand some of the more technical aspects of your post I'm afraid! I guess when I install the router I may well still have the NetMeeting problem - although there also seems a good chance it may go away.

I read that Microsoft link and the numbers it talks about are the numbers Vonage techies got me to input in the virtual ports section of the Motorola device page (192. something in explorer). After they put all those in and it still didn't work they got me to take them all out and 'enable DMZ'. That didn't work either.

Sorry to be a burden, but how exactly do I "configure my router to forward the necessary ports for NetMeeting through to the static IP address that I assigned my PC"? In fact, how do I assign a static IP to my PC? I really need an idiot's guide!

I install the router software, plug the cable moden into the router, plug the Motorola thing into the router then the PC into the router. Then what?....
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garys_2k
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Posts: 183

PostPosted: Wed May 12, 2004 12:29 pm    Post subject: Reply with quote Back to top

Your router will come with instructions for just about all of this. Which router did you get (model #)? I'm sure the instructions are online.

Anyway, you'll plug one connection to your cable modem and the others are for your PC(s) and the ATA. You'll log into the router via a PC, I suggest you follow the instructions carefully about how your PC's IP should be setup to get this to work. Most likely it will have you "Obtain IP automatically" as the router was shipped with DHCP "on."

Once you login to the router you can set it up as needed (including port forwarding). It's usually easier to do this if your PC is set to use a static IP address. On the hunch that you bought a WRT54G, you'll find instructions on how to do that on page 46 of your user's guide. Once that's done, reboot and use your web browser and go to 192.168.1.1, the router's default "home page." From there, go to Applications/Gaming/Port Forwarding and refer to page 49 on how to do that. The Vonage "troubleshooting" guide tells you what ports you may need to forward.

But before bothering with that, give it a whirl with Net Meeting and the ATA both sitting behind the router. You may not need to forward any ports, the router may do that on its own.

Let us know how it goes.

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nate77
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PostPosted: Mon May 17, 2004 11:30 am    Post subject: Reply with quote Back to top

Thanks for your help Jeff and Gary. The router with the windows firewall disabled has solved the problem. I now have Vonage, a working internet connection and netmeeting works.
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