Poor fax line performance

Posts: 3 · New Forum Member Joined: May 21, 2003 Posts: 3

I have a HP PSC 950 fax, printer, scanner copier and ever since I switched over to using my Vonage telephone with the fax machine I've had trouble with the faxes failing during transmission. I can recieve perfectly well. I've called vonage tech support twice, but they've basically told me that the only thing I can do is try to slow the modem down on the fax machine to 9600 baud from 14.4 k baud. Unfortunately, after calling HP it looks like there is no way to make this change!

So basically unless I can get this working, I'm going to have to give up Vonage and go back to the old fashion line, because faxing is very important to me!

1. Has anybody had success in using this particular fax machine with vonage? Or sucess with other HP multifunction machines? Did you have to do anything special to get this to work?

2. Vonage had me install the "Ping Plotter" program and set the packet size to 1200. I get a "round trip" loop of about 1035ms. Have other folks had similar results?

Thanks in advance.

- Gregory

Posts: 4 · New Forum Member Joined: Apr 09, 2003 Posts: 4

I have the same fax machine and have had no problems sending or receiving faxes on my Vonage line. I have also not noticed any speed variation in fax transmission since the change over.

Good Luck.

Josh

Posts: 1 · New Forum Member Joined: Jun 13, 2003 Posts: 1

I just started using the fax line today and have the same problem. It usually quits with an error in transmission after the first page or two. I am using a fax modem and I was also told to lower it to 9600 but it has no effect. I'm a little disappointed but will keep looking for answers. The fax goes through fine on the regular phone line Sad

.

Update: I just tested using the regular Vonage line and it works fine as well! I wonder if the fax line could be using bandwidth saver and they don't know it? There is no way to access the settings for it in the dashboard. Just a thought.

David

Posts: 54 · Full Forum Member Joined: May 01, 2003 Posts: 54

You should contact Vonage customer care. I had a problem with my faxing a while back and contacted them. It took a couple of days, and they did pass my service problem up to a higher tier, but they did get my faxes working perfectly. They made some change to my configuration file in the ATA and I haven't had any problems since.

Posts: 3 · Posted: Mon Jul 07, 2003 10:04 pm Post subject: credit card machine

My fax works ok. But my credit card machine kept getting to many errors and had to put it on a regular phone line. Just wanted to pass on the info.

Posts: 2135 · Posted: Mon Jul 07, 2003 11:22 pm Post subject: Re: credit card machine

cornett wrote:

My fax works ok. But my credit card machine kept getting to many errors and had to put it on a regular phone line. Just wanted to pass on the info.

Interesting issue, Cornett. Did you speak with Vonage CS about it?

Guest

I read on another site that you can put in *99 before the number to put the ATA in fax only mode but I haven't tried it nor have i found it in the Cisco ATA guide....

laters,

bob
Razz

Posts: 6 · Moderator Joined: Mar 10, 2003 Posts: 6 Location: USA

bobnarly wrote:

I read on another site that you can put in *99 before the number to put the ATA in fax only mode but I haven't tried it nor have i found it in the Cisco ATA guide....

laters,

bob
Razz

Thats old news, you should not have to do that anymore.