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mikebrown Posted:
Hello, I think
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Haniltery Posted:
For wipe call
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of the offline, in
gengral , it
usually apply to
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diana87 Posted:
You have to use
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dconnor Posted:
What is the main
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which one is the
virtual number?
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On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
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for our
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diazou Posted:
Hello, It's
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Android your phone
software
? Thanks!
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jeddaisg Posted:
Hi all We have
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beast321 Posted:
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Av8rix Posted:
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I google “Vonage
MAC address
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tplink Posted:
Im trying to add
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cfrank01
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Joined: Mar 06, 2005
Posts: 18

PostPosted: Wed Apr 05, 2006 10:25 am    Post subject: Service Outage in 405 area code Reply with quote Back to top

This morning I noticed when I called my Vonage number, I got a recording stating "The number you have dialed is either disconnected or no longer in service." I then called Vonage Customer Service (actually for the first time since I've had Vonage). I only had to wait about 5 mins before I spoke with a rep who then informed me this was a known issue with the 405 Area Code and it would be fixed shortly. That was over an hour ago and it still isn't fixed. There is also NO service outage announcement posted anywhere on their website.
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sanditeguy
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Joined: Dec 16, 2005
Posts: 57

PostPosted: Wed Apr 05, 2006 12:20 pm    Post subject: Reply with quote Back to top

We had the same problem with the 918 area code and some Tulsa and Sand Springs numbers. They still haven't fixed it, but I just chose to get a Sapulpa number, and got outta the hassle.
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cfrank01
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Joined: Mar 06, 2005
Posts: 18

PostPosted: Wed Apr 05, 2006 12:30 pm    Post subject: Service STILL out! Reply with quote Back to top

Ok, it's been over 2 hrs and I am still getting the recording. There is also still no Service Announcement posted. Guess I'll have to call again.
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sanditeguy
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PostPosted: Wed Apr 05, 2006 2:59 pm    Post subject: Reply with quote Back to top

As it turns out, my Mom's been trying to call, and she finally IMed me, and tells me she's getting that recording too. Well, I'm gunna call Vonage now. Wish me luck!
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joewro
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PostPosted: Wed Apr 05, 2006 4:28 pm    Post subject: Reply with quote Back to top

I'm in area code 508 and having the same problem. This is very bad customer service for Vonage to not post a service outage message! I just hung on the tech support line for about 45 minutes and then it went to a fast busy signal and disconnected me. I am "slightly" aggravated since I've had Vonage for about a month.

BAD Vonage !!! MAKE ME WANT TO SMASH THINGS!!!
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wimberle
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Joined: Jan 07, 2006
Posts: 46
Location: Tyler, Texas

PostPosted: Wed Apr 05, 2006 4:46 pm    Post subject: Reply with quote Back to top

903 Area code is also down and has been all day. No message posted on their web site. Now how hard could that be? There is no excuse for it so come on all you "Vonage can do no wrongers" and tell me why no message is posted.

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joewro
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Joined: Apr 05, 2006
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PostPosted: Wed Apr 05, 2006 4:50 pm    Post subject: Reply with quote Back to top

I agree. Next time I see one of those jabronies, I'm gonna feed him a knuckle sandwich...

But seriously, I think we should all get credits on our bills for the month. I pay for a month of service - not a month minus one day (and counting) of service. I want Vonage to have to pay for the mistakes it is making. In the IT industry, they call it redundancy and disaster recovery. There is no excuse for such a widespread outage for such a long time.
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wimberle
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Joined: Jan 07, 2006
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Location: Tyler, Texas

PostPosted: Wed Apr 05, 2006 4:58 pm    Post subject: Reply with quote Back to top

Vonage may have just "jumped the shark" as far as I am concerned.

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joewro
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PostPosted: Wed Apr 05, 2006 5:03 pm    Post subject: Reply with quote Back to top

I would like to see some news articles on this problem - maybe that will force Vonage to step it up a bit. They must be making a killing off us - the least they could do is let us know when they are having problems instead of us having to find out on our own.
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wimberle
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Joined: Jan 07, 2006
Posts: 46
Location: Tyler, Texas

PostPosted: Wed Apr 05, 2006 5:12 pm    Post subject: Reply with quote Back to top

They are already getting press: http://blogs.zdnet.com/ip-telephony/?p=572

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