Dial tone with fast busy signal.....

Posts: 4 · New Forum Member Joined: Apr 04, 2006 Posts: 4

Okie, this is my first time playing with VoIP, so bear with me.

Im in a apartment, using charter cable for my isp.

my network is going from the cable jack to the motorola surfboard SB5100, then to the Linksys WRTP54g Router. I got 1 laptop using the wireless, and my desktop is going from Ethernet jack 1, got my xbox hooked into ethernet jack 2, and a simple GE 5.8ghz cordless phone wired directly into Phone jack 1 of the router.

I have internet and lan conectivity in all my devices, and i have dialtone on the corless phone. But when i try to dail anything, i get a fast busy signal.

on the vonage dashboard, it says everything is good and should be working. when my friend tried to call, he got a all circuits are busy message.

i heard this type of problem has happened with DSL, but since the phone is wired directly into router, i dont see the lines causing this problem.

Any sugestions?

Posts: 1389 · Posted: Tue Apr 04, 2006 9:32 pm Post subject:

How long have you had the service for?

Posts: 4 · New Forum Member Joined: Apr 04, 2006 Posts: 4

i got the router in this morning. i would have called them, but alas i dont have a phone. but i signed up for the service last thursday.

Posts: 1389 · Posted: Wed Apr 05, 2006 7:16 am Post subject:

I am wondering if it was not provisioned correctly.

Posts: 4 · New Forum Member Joined: Apr 04, 2006 Posts: 4

so what can i do to fix this?

Posts: 1389 · Posted: Wed Apr 05, 2006 10:10 am Post subject:

Call 888-250-1799 from another phone if you can. If not you can send an email to dslreports@vonage.com but it may take a day for a response

Posts: 4 · New Forum Member Joined: Apr 04, 2006 Posts: 4

::sighs::

how come every time someone calls tech support, they tell you 10 different ways to powerdown/reset your router and any combonation of equipment?

thats all he could tell me, reset the router, and reconect it.

which didnt work.

and im still without a phone.

Posts: 2 · New Forum Member Joined: May 13, 2006 Posts: 2

if you are getting a dial tone, try dialing your number with 11 digit dialing, even if you are trying to call a number in your own area code.

example: you are tying to call 333-444-5555 OR 444-5555, try dialing 1-333-444-5555,