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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
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ericchile
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Joined: Oct 21, 2005
Posts: 3

PostPosted: Mon Apr 03, 2006 2:14 pm    Post subject: Best way to quit? Reply with quote Back to top

Ok so I think I am going to jump on [ADMIN EDIT PER THE FORUM RULES]. I am on month 7 with Vonage. I bought my adapter at CC. Should I be charged 39.99 for leaving since it is my own equitment? That doesn't seem right? I would understand if I had bought the equitment at a reduced cost like cell phone companies. But it sure seems I am paying 39.99 for them to flip the switch... Anyway out of this? [ADMIN EDIT PER THE FORUM RULES].
Thanks in advance!
Eric
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jnuzzi
Vonage Forum Master
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Joined: Feb 02, 2005
Posts: 216
Location: Orlando, FL

PostPosted: Mon Apr 03, 2006 3:02 pm    Post subject: Re: Best way to quit? Reply with quote Back to top

Vonage TOS wrote:
3.6 Termination Fee (Does Not Apply to Business Plus Customers). You will be charged a termination fee of $39.99 per voice line if your Service is terminated for any reason after the Money Back Guarantee period and within the first year following the activation of your Service.

Looks like you're SOL.

_________________
Jim

ISP: Brighthouse/RoadRunner - 7M/512k
Hardware: WRT54GP2
Phone: Uniden TRU8866

Vonage User Since: June 2, 2004
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jnuzzi
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Joined: Feb 02, 2005
Posts: 216
Location: Orlando, FL

PostPosted: Mon Apr 03, 2006 3:04 pm    Post subject: Re: Best way to quit? Reply with quote Back to top

Vonage TOS wrote:
2.1(b) Other Term Commitments. If you accept an equipment upgrade or other promotion, such as a free month of service, a rebate or other incentive, there may be a term commitment associated with the benefit you accepted. Your term begins the date you activate the new equipment or accept the promotion and ends on the last day of the commitment period. The commitment period will be disclosed as part of the promotion. If you terminate service prior to the end of the commitment period, you agree to pay Vonage a recovery fee for the promotion and/or promotion you accepted. Recovery fees are cumulative and in addition to any other charges or fees you may owe Vonage and any fees or charges the Vonage requires upon termination of service, such as those described in §3.4. Each recovery fee is an amount equal to the difference between the price you paid and the regular price of the good or service at the time you accepted the equipment or promotion.

It also looks like you will have to pay them for any rebates and/or free months that you received when you purchased your device.

_________________
Jim

ISP: Brighthouse/RoadRunner - 7M/512k
Hardware: WRT54GP2
Phone: Uniden TRU8866

Vonage User Since: June 2, 2004
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ericchile
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Joined: Oct 21, 2005
Posts: 3

PostPosted: Mon Apr 03, 2006 3:22 pm    Post subject: Reply with quote Back to top

Thats funny I haven't even got my rebate back from them... its still in the "waiting for required service period" eventhough there was no service period on the rebate terms. So many gottyas with Vonage. Now I know why so many people hate them. ADMIN EDIT: LAST WARNING ON THE RULES]
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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