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tplink Posted:
Im trying to add
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DWSupport Posted:
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peterlee Posted:
Had a call from a
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rio
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TELLDOUG Posted:
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HildBeft Posted:
You can recollect
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massrman Posted:
The devices are
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massrman Posted:
Hi these are most
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Has anyone setup a
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James44 Posted:
Hi, I am
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ahealey74
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Joined: Feb 24, 2004
Posts: 51
Location: Poughkeepsie, NY

PostPosted: Sun May 09, 2004 4:39 pm    Post subject: Possible Problem w/Cablevision (Optimum Online) Reply with quote Back to top

For the past month, my Optimum Online internet connection has gotten progressively less reliable. My modem would periodically go offline, requiring me to power cycle my modem, router, and MTA.

I have been keeping a closer eye on when I lose internet service and I haven't been able to draw a direct correlation, but it seems like I may be getting booted whenever I connect my Vonage service. Has anyone experienced trouble like this with Cablevision?

My setup is modem->router->MTA. I had Optimum Online for almost 1 year and Vonage for about 2 months with flawless service before this started happening. Is it possible that Cablevision has begun monitoring bandwidth? Is it possible for them to boot me for using Vonage? I just can't pin this problem down and was wondering if others had had similar experiences with Cablevision (or any other broadband ISP for that matter...)

I will be happy to answer any questions as best that I can.
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garys_2k
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Posts: 183

PostPosted: Sun May 09, 2004 7:17 pm    Post subject: Reply with quote Back to top

Did you call Optimum and ask them?

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plyons
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Posts: 110

PostPosted: Mon May 10, 2004 7:01 am    Post subject: Reply with quote Back to top

I too am on Opt. online and while I'm not getting disconnected so routinely that it requires reboot, I am experiencing call drops that, using ping plotter, I have tracked back to my internet connection being down. I don't know if it always had this intermittent loss before or not.

I'm going to try getting a newer cable modem from them (mine is over 5 years old) and see if that helps.

You might want to also check out the LIOPTONLINE users group over at Yahoo.

I don't have the URL, but just search for the Long Island Optimum Online users group and you should find 'em. They cover all geographic areas where Opt online is installed and are most knowledgeable about the service.
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ahealey74
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Joined: Feb 24, 2004
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Location: Poughkeepsie, NY

PostPosted: Mon May 10, 2004 9:00 am    Post subject: Reply with quote Back to top

plyons wrote:
You might want to also check out the LIOPTONLINE users group over at Yahoo.


I signed up for the group, but my membership is pending. We'll see if anyone has any input over there.

Did you ever contact Cablevision about your internet outages? I am finding out that Cablevision can be a real pain in the ass with their service restrictions - according to the user agreement you are not allowed to point any url to an OOL IP address, I don't know if they can use this requirement as an excuse to **** all over your Vonage service and force you to pay for Optimum Voice.

Anybody else having trouble with OOL/Cablevision?
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garys_2k
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Posts: 183

PostPosted: Mon May 10, 2004 9:22 am    Post subject: Reply with quote Back to top

ahealey74 wrote:
... according to the user agreement you are not allowed to point any url to an OOL IP address, I don't know if they can use this requirement as an excuse to **** all over your Vonage service and force you to pay for Optimum Voice.

That SOUNDS like they don't want people putting web pages up on their local 'puters, but maybe it includes clients like an ATA. I tend to doubt they were that forward thinking in their lawyer language department, though.

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danix
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Joined: Mar 14, 2004
Posts: 22

PostPosted: Mon May 10, 2004 11:09 am    Post subject: Reply with quote Back to top

I have been having fax issues for over a month now, and Vonage is now blaming latency on my line, which is optimumonline. Not sure if I believe this or not, but I was thinking about moving to DSL anyway though it's a little more money.
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plyons
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Joined: Mar 06, 2004
Posts: 110

PostPosted: Tue May 18, 2004 2:13 pm    Post subject: Reply with quote Back to top

My issues with dropped calls were resolved.

I did replace my cable modem free at a Cablevision office, but more likely than not, my problems were with my Linksys BEFSR41 router.

I got an 8 port BEFSR81 instead (version 3 by Cisco) and haven't had any problems for a couple of weeks now.
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script85
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Joined: Sep 21, 2005
Posts: 1

PostPosted: Wed Sep 21, 2005 12:53 am    Post subject: problems with vonage/ool Reply with quote Back to top

For the past day i am having problems with making/receiving calls with Vonage on my optimum online connection. The call goes through but cannot speak or listen to the person at the other end.
Is it possible OOL is blocking Vonage calls?
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mundy5
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Joined: Feb 28, 2005
Posts: 1179

PostPosted: Wed Sep 21, 2005 7:39 am    Post subject: Reply with quote Back to top

ahealey,

back to your original post. Some questions. What is your bandwidth currently upstream and downstream?

As far as I know, Vonage should use up no more than 100kbps of your upstream and downstream which should pose little concern to Optimum. It will use even less if you use the bandwidth saver option and lower it to 50kbps.

So my next question would be, are you also running a web server? In other words, what else is eating up all the bandwidth?

I suppose the answers to these questions would clarify your situation somewhat. Regarding the rebooting because of a lost connection, I am almost 100% sure that it is a Opt issue as I have faced similar situations here with Comcast, it was never a problem with my router or ATA. I hope this helps.

btw, one simple test could be to take the MTA out for a couple of days and see how if the disconnects continue. If so, then you know that the problem is with Opt.

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