Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
DCipher
Vonage Forum Junior
Vonage Forum Junior


Joined: May 15, 2006
Posts: 28

PostPosted: Fri Jun 16, 2006 7:20 am    Post subject: Reply with quote Back to top

Good news is Comcast says they are sending a "Maintenance" engineer out today (same thing as a line tech???)

Bad news is they say i have to be home. Argh. Frustrating. I've already had 2 guys out and we've replaced everything coming to the house and in the house. So, it's clearly not in my house! Can't they just hook up outside the house and see the problem???

Anyway, i'm going on 2 months now and i'm quite frustrated. Not hopeful in Comcast's ability to solve the problem.

Jeff
View user's profile Send private message
kdog
New Forum Member
New Forum Member


Joined: May 26, 2006
Posts: 6
Location: Boston, MA

PostPosted: Fri Jun 16, 2006 4:08 pm    Post subject: Reply with quote Back to top

A brief update from Boston -

After no real progress from Comcast over 2 months, and the outbound packet loss issue escalated to the highest levels, I tried running into my local comcast office and swapping my motorola SB5120 for another of the same. Mind you, this was done on a whim, but I had read elsewhere that some folks had seen issues with the 5120 dropping packets over time. Before I packed up the old modem, I was seeing 30% packet loss or greater to comcast.net.

Oddly enough, I fired up the new modem when I got back an hour later and had 0% loss. I've been running 1000 count ping tests and seen anywhere from 0% to 1% loss over the last two days and have my Vonage line back up and running - conversations seem to work just fine.

So, the sad part is it may just be coincidence. It's possible that Comcast finally repaired something at their end, or it's possible that the modem really was the issue. Since it's free to exchange modems, I'd suggest trying that if you're at your wits end.

For the record, here's the version info on the new modem (it's a refurb). I'm not sure if this is up to date or not.

Software Version: SB5120-2.19.0.8-SCM02-NOSH
Hardware Version: 1
MIB Version: II
GUI Version: 1.0
VxWorks Version: 5.4

I'll post again if the packet loss issue recurs.
View user's profile Send private message
EdK
Vonage Forum Associate
Vonage Forum Associate


Joined: Jun 08, 2006
Posts: 13

PostPosted: Fri Jun 16, 2006 6:37 pm    Post subject: Reply with quote Back to top

And from Dallas... a similar story!

Well, kdog, we may be onto something. Comcast tech came out and took one look at my PingPlotter logs and said, "You are right we (Comcast) have a problem." He insisted on swapping out the cable modem, an SB5120, just in case and even though the diagnostic tests on the modem showed it as working fine. He said, unless he does the swap, the home office will give him grief.

Here’s the kicker. While my packet loss is not gone, server 68.87.207.81 still has packet loss, my Vonage service works like a charm. The packet loss remains, BUT it is down to less than 20% which seems to make all the difference. So now, I have a new cable modem and Vonage service. I have only made three calls, but so far, they have been flawless.

The tech, who was knowledgeable and personable, said he would still check into the bad server hop and let me know next week.

Bottom line, IMHO, if you are on Comcast and experiencing packet loss, have them swap out your modem.
View user's profile Send private message
oly_fred
Vonage Forum Junior
Vonage Forum Junior


Joined: Jun 20, 2006
Posts: 34

PostPosted: Tue Jun 20, 2006 6:40 am    Post subject: Comcast SB5120 Reply with quote Back to top

Vonage-Forum

I found that changing out the modem is definately the answer, I just changed out my SB5120 to an SB3100 and found that I am not having any problems whatsoever without much sacrifice to bandwidth. I spoke with a very frank level 2 tech in our area and he informed me that a large number of the SB5120's have problems with the Comcast routers, a high % of packet loss created from the modem.
View user's profile Send private message
Gina516
Vonage Forum Junior
Vonage Forum Junior


Joined: Jun 11, 2006
Posts: 31

PostPosted: Tue Jun 20, 2006 7:41 am    Post subject: Reply with quote Back to top

That's what I'm hearing too and am going to push for a new modem. Every time I talk to tier one support they tell me my modem has lost signal hundreds of times over the prior several days - yet when the tech came out he said 'they don't know what they're talking about' and diagnosed my modem to be just marvelous. He did replace the line pole to house as the connector was corroded but alas - I knew that wasn't my problem.
So while I no doubt sit on a modem with an intermittent problem - I find it curious that trace route after trace route I get the *s every time I hit comcast Brockton, Comcast Needham, increased latency - then a guaranteed time out on hop 11 which finally turned up an IP on one particular trace - I ran an IP look up and found it to be an AT&T (owned by Comcast no doubt - they bought attbi.com) server in FL. Do you think the modem would have me flopping out on the same servers time after time? Course now they're waiting on my husband to tear apart our whole network to do the pc to modem only thing and really not willing to grasp this issue. The Vonage to Modem packet loss breaking up and drop out is really a good enough diagnostic. I wish I kept an excuse list as someone once posted - they're great! It's your computer! Which one of the 4? It's YOUR router? No, it isn't. I'm waiting for the old 'dump your netscape cache' - that's a blast from the past! I'd have to reinstall it, load up and do a dump and hey maybe - wow - everything would be all better! Still banging my head on a wall with a useless phone - but thanks for the update - will push for a new modem.
Gina
View user's profile Send private message
oly_fred
Vonage Forum Junior
Vonage Forum Junior


Joined: Jun 20, 2006
Posts: 34

PostPosted: Tue Jun 20, 2006 8:01 am    Post subject: Comcast Modems Reply with quote Back to top

I would suggest an SB5100 or an earlier modem that has support for DOCSIS 1.0, 1.1. If you have an older modem I would suggest calling Comcast and force them to let you use it. They will give you a hard time but you can get through them, make sure they not only change your mac adress to the new modem but also register it, I had to wait for 30 minutes the second call to have the modem registered so I could access the WWW.
View user's profile Send private message
DCipher
Vonage Forum Junior
Vonage Forum Junior


Joined: May 15, 2006
Posts: 28

PostPosted: Tue Jun 20, 2006 9:43 am    Post subject: Reply with quote Back to top

My weekly update: Tier 2 support finally got in touch with me. He had the ping plotter output from me and actually knew what he was looking at! Wow, that's a start.

He'll be coming out on Thursday morning to test the line. I'll see if he has a replacement modem for my 5120 as well - even though i've tried 2 others and go tthe same ping plotter results...

Jeff

PS - i also called comcast's billing department and insisted on a credit for the last 2 months of service due to the problems. They said that would not be a problem and should be processed in the next few days.
View user's profile Send private message
oly_fred
Vonage Forum Junior
Vonage Forum Junior


Joined: Jun 20, 2006
Posts: 34

PostPosted: Tue Jun 20, 2006 9:56 am    Post subject: COMCAST and SB5120 Reply with quote Back to top

Jeff,

Which modems did you use, I found that it is important which revision as well. I used a SB3100 with no revisions which supports both DOCSIS 1.0 AND DOCSIS1.1 which seems to be important.
View user's profile Send private message
DCipher
Vonage Forum Junior
Vonage Forum Junior


Joined: May 15, 2006
Posts: 28

PostPosted: Tue Jun 20, 2006 10:04 am    Post subject: Reply with quote Back to top

I've tried the 5120 (which used to work just fine) - it's DOCSIS 1.1; we tried the 4100 (which i never tried with Vonage, but noticed the SAME pattern of packet loss) and an RCA cable modem which also looked the same on my ping plots. I wasn't thrilled about having an RCA modem anyway Wink

Thanks,
Jeff
View user's profile Send private message
EdK
Vonage Forum Associate
Vonage Forum Associate


Joined: Jun 08, 2006
Posts: 13

PostPosted: Tue Jun 20, 2006 10:07 am    Post subject: Reply with quote Back to top

Hi all,

Just a quick follow up for clarity's sake. Once they switched my modem my pingplotter tests immediately showed a dramatic decrease in packet loss, except from one server. However, my QoS score using the Voip test went from 23% to 99%. The only thing that shows as a slight problem is my jitter, but the score indicates it should not signicantly effect calls, which, so far it has not.

It sounds like we may have different problems.

Gina516, I would pretty much demand a new modem if I were you.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New oliviagw11
New Today 7
Yesterday 10
Total 99033

Who Is On Site
Visitors 109
Members 0
Total 109


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.85
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.78 Seconds and 449 Pages In The Last 60 Seconds
The Vonage VoIP Forum