Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
kdog
New Forum Member
New Forum Member


Joined: May 26, 2006
Posts: 6
Location: Boston, MA

PostPosted: Tue Jun 06, 2006 8:54 am    Post subject: Reply with quote Back to top

Had a useful chat with online tech support just now - best interaction I've ever had with a comcast rep.

We were able to do side-by-side ping tests while connected straight through, PC to cable modem. When he pinged from his end to my modem, he saw 0% packet loss. When I pinged out from my modem to comcast.net, I saw 16% packet loss. This seems consistent with the Voip dropped audio outbound but no problems with inbound audio.

Next we looked at the modem signals/levels - all looked well, but I drew his attention to an error message that keeps popping up in the modem log - "T3 timeouts" There have been 16 such time outs over the last two days. He said this was not normal.

Finally, I was able to learn that the issue has indeed been referred to Plant Operations, so at least it's making its way up the food chain.

I'm considering taking my cable modem into the local office and swapping it out - anyone think this has any chance of helping? I still think it's an external comcast network issue, but I'm willing to try anything at this point!
View user's profile Send private message
DCipher
Vonage Forum Junior
Vonage Forum Junior


Joined: May 15, 2006
Posts: 28

PostPosted: Tue Jun 06, 2006 9:46 am    Post subject: Reply with quote Back to top

kdog -

I feel your pain, and if you read this thread through you will see you are not alone. I'm STILL trying to get my issue resolved. They claim it's been escalated, but i haven't heard anything from them in a week.

Swapping your cable modem out probably won't help a bit - i've tried 3 of them already and all 3 behaved the same way (2 different motorola's and an RCA). I am now in the process of going to each of my neighbors and testing their lines. I hope to show that everyone in my neighborhood is having the same problem and having everyone call it in. If we all say we aren't paying until it works properly, maybe that will get comca$t$ attention...

Jeff
View user's profile Send private message
outrun
Vonage Forum Senior
Vonage Forum Senior


Joined: Mar 15, 2005
Posts: 114
Location: Ashland, MA

PostPosted: Tue Jun 06, 2006 10:52 am    Post subject: Reply with quote Back to top

Jeff,

Hang in there. We were on cell phones for a few weeks during our Comcast trial and error period. Call them up daily and ask if the notes have been entered into the system. I believe each call is logged, and once they see that you've been calling over, and over, and over with an unresolved issue, it may trigger something in their system. Call twice a day - once morning, once evening. Or better yet, call each time you see a drop out. Smile

The ping test from Comcast to your cable modem probably won't show a packet loss. During the last visit by the normal tech, he was on the phone with the office, who pinged my modem, and during an outage from my end, she didn't see anything from her end. What she did see was an abnormal measurement of something or other (I can't remember the term). It was enough to convince her that something in the lines were bad.

-Craig

_________________
9/23/04 - 1/28/07 (Vonage): Comcast Cable (6M/384k) --> Motorola SB5120 --> Hawking HBB1 -> WRT54G v4 (Thibor15c) -> VTA-VR
1/29/07 - present (VoicePulse): Comcast Cable (6M/384k) --> Motorola SB5120 --> WRT54G v4 (Tomato 1.17) --> Linksys PAP2T-NA
View user's profile Send private message
DCipher
Vonage Forum Junior
Vonage Forum Junior


Joined: May 15, 2006
Posts: 28

PostPosted: Tue Jun 06, 2006 2:57 pm    Post subject: Reply with quote Back to top

Just got off the phone with Comcast again. They say my issue is still open and it will take 7 - 10 business days for someone to respond to it (it's been since 5/2Cool. They say i should call back again to check tomorrow.

Jeff
View user's profile Send private message
DCipher
Vonage Forum Junior
Vonage Forum Junior


Joined: May 15, 2006
Posts: 28

PostPosted: Fri Jun 09, 2006 3:28 pm    Post subject: Reply with quote Back to top

OK - now this is funny...

I was on my way home from work yesterday when i get a call from a comcast tech. He's on his way over to my house. I say, OK - and i know i don't have to be there. The tech says "yes you do, i need to get into your house to see what's going on"

So - i start to explain to the tech what the problem is - again (his notes said "Can't connect to the internet," when the tech says - oh yeah, i remember this one - i was there already.

Ahhhh. Same tech from 5/27 - the one who said it was his first day on High Speed Internet. OMG. Comcast has no idea which way is up.

So, i got a call 10 minutes later - another comcast guy - so, i see here you cancelled your appointment with a tech. Yes, i say, and i proceed to explain. He then says, ok, looks like we need a maintenance tech to monitor the line from Chelmsford to see what's going on. Perhaps this is progress????

On a side note, i talked to another person today that i know who lives in another town who is having the exact same problem. Comcast definitely has issues. I find it hard to believe that they don't know that they have issues.

Jeff
View user's profile Send private message
kdog
New Forum Member
New Forum Member


Joined: May 26, 2006
Posts: 6
Location: Boston, MA

PostPosted: Fri Jun 09, 2006 3:36 pm    Post subject: Reply with quote Back to top

Jeff,

Your experiences sound a lot like mine - the same tech keeps coming back to my house and rolling his eyes. He seems as frustrated with comcast as I am right now.

The good thing is that he has managed to escalate the issue to plant operations. I just got off the phone with comcast and they confirmed the ticket is open and has been escalated to an engineer to look at the lines.

It's clear now that the packet loss issue is only affecting the upstream traffic, not the downstream, which makes it hard to diagnose and hard to convince comast that there's a real problem.

Fingers crossed for another week. Good luck at your end.

Kevin
View user's profile Send private message
iaflyer
New Forum Member
New Forum Member


Joined: Jun 12, 2006
Posts: 5
Location: Ann Arbor, MI

PostPosted: Mon Jun 12, 2006 3:01 pm    Post subject: Similar problem Reply with quote Back to top

Hi everyone - I have had almost the exact same issue that both the OP and Kdog have had, but I think I've solved it.

This morning I spent a while on the phone with Comcast (I'm in Ann Arbor, MI) - I was having packet loss up to 70% and the tech on the phone could see up to 60% packet loss from her side. So there definitely was an issue.

After I they scheduled a truck roll, I had an idea - I hooked up the cable modem directly to the cable drop from the pole. ie: so that none of the wiring in the house affected anything.

After that, I was having no packet loss - so I suspect that it was the wiring in the house. I had had techs out before - they never suggested changing any cable. That's is probably because the SNR, upstream and downstream numbers were all very good (there was only one cable run from the outside connect to the modem - no TVs).

I've had it connected directly to the drop using another cable for about 4 hours no - no problems and no packet loss.

So - a suggestion for those in the same situation - try hooking up as close to pole as to eliminate any inside wiring. Yeah, it looked funny with the cable modem and all this other wiring in the driveway, but I think I figured it out.
View user's profile Send private message
outrun
Vonage Forum Senior
Vonage Forum Senior


Joined: Mar 15, 2005
Posts: 114
Location: Ashland, MA

PostPosted: Tue Jun 13, 2006 11:52 am    Post subject: Reply with quote Back to top

Interesting testing method. By "cable drop from the pole", do you mean where it enters your house? I ask because we have a green plastic "box" (about 2 feet high, 1 foot wide/deep) sitting on the side of our house that contains the connection of the underground wiring hookup. From there it goes underground again and pops back up on the side of our house, from which it then enters our house. I don't think it would be "legal" for me to open up that green box and connect a cable modem, but I suppose I could connect to the side of the house.

But in the end, the issue appears to be the same - bad wiring.

-Craig

_________________
9/23/04 - 1/28/07 (Vonage): Comcast Cable (6M/384k) --> Motorola SB5120 --> Hawking HBB1 -> WRT54G v4 (Thibor15c) -> VTA-VR
1/29/07 - present (VoicePulse): Comcast Cable (6M/384k) --> Motorola SB5120 --> WRT54G v4 (Tomato 1.17) --> Linksys PAP2T-NA
View user's profile Send private message
DCipher
Vonage Forum Junior
Vonage Forum Junior


Joined: May 15, 2006
Posts: 28

PostPosted: Tue Jun 13, 2006 12:22 pm    Post subject: Reply with quote Back to top

I know for me at least this did not fix my problem... The last tech that came to my house ran a long test line from the green box to my cable modem - no better or worse.

What's interesting is that this whole problem seemed to start when comcast came out and replaced the existing underground wire with a new line. Maybe it's just coincidence...

Jeff
View user's profile Send private message
Gina516
Vonage Forum Junior
Vonage Forum Junior


Joined: Jun 11, 2006
Posts: 31

PostPosted: Tue Jun 13, 2006 12:49 pm    Post subject: we have the same problem Reply with quote Back to top

Hi Craig,
Gina south of Boston in Holbrook - family in Abington - we're all having the same problem. Read my post - 'Breaking up, dropping out, Comcast + Vonage blame each other'. We both need tier 3 support, not techs coming to the house. I don't know about you but they've all put me through enough hoops at this point - I see the time outs on THEIR servers.
Keep in touch - you're not alone and jumping to another Voip won't save either one of us.
Gina
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New jimxe2
New Today 4
Yesterday 9
Total 99039

Who Is On Site
Visitors 131
Members 0
Total 131


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.95
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.76 Seconds and 463 Pages In The Last 60 Seconds
The Vonage VoIP Forum