Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
OX
New Forum Member
New Forum Member


Joined: Feb 09, 2005
Posts: 1

PostPosted: Fri Apr 28, 2006 9:28 pm    Post subject: Reply with quote Back to top

On your cable modem diag screen, you need to monitor your downstream signal (measured in dB) and upstream power (measured in dBmv). The downstream should be between 0 and +3 for a good signal; any lower and you get downstream errors. The upstream should be around 40 or 50; any higher and there are upstream errors (lower signals indicate a very clean upstream signal).

Hope that helps someone in the future. For what it's worth: I dealing with cable techs. When I have to have them come out to fix problems, I do all of their troubleshooting for them and they get confused easily. That's all I'll say about that.
View user's profile Send private message
outrun
Vonage Forum Senior
Vonage Forum Senior


Joined: Mar 15, 2005
Posts: 114
Location: Ashland, MA

PostPosted: Sat Apr 29, 2006 8:12 pm    Post subject: Reply with quote Back to top

OX wrote:
On your cable modem diag screen, you need to monitor your downstream signal (measured in dB) and upstream power (measured in dBmv). The downstream should be between 0 and +3 for a good signal; any lower and you get downstream errors. The upstream should be around 40 or 50; any higher and there are upstream errors (lower signals indicate a very clean upstream signal).

Hope that helps someone in the future. For what it's worth: I dealing with cable techs. When I have to have them come out to fix problems, I do all of their troubleshooting for them and they get confused easily. That's all I'll say about that.


For what it's worth, my downstream is between -2 and -1, and upstream is 41.


My testyourvoip results taken at the same time are:

MOS
4.4 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.58 93.0%
Latency 0.00 0.0%
Packet Discards 0.04 7.0%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 108 ms
Packet Discards 0.3%
Packet Loss 0.0%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss
Jitter
Min: 0 ms
Avg: 6 ms
Max: 30 ms
Signaling Quality
Post-Dial Delay 47 ms
Call Setup Time 63 ms
Media Delay 969 ms


MOS
4.4 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.57 96.8%
Latency 0.00 0.0%
Packet Discards 0.02 3.2%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 108 ms
Packet Discards 0.1%
Packet Loss 0.0%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss
Jitter
Min: 4 ms
Avg: 7 ms
Max: 42 ms
Signaling Quality
Post-Pickup Delay 897 ms
Call Setup Time 84 ms
Media Delay 930 ms


Also known as "perfect". Comcast did an amazing job fixing our connection. It never drops the connection anymore (except for a complete outage for about 3 minutes a few days ago - we lost our TV service as well).

-Craig

_________________
9/23/04 - 1/28/07 (Vonage): Comcast Cable (6M/384k) --> Motorola SB5120 --> Hawking HBB1 -> WRT54G v4 (Thibor15c) -> VTA-VR
1/29/07 - present (VoicePulse): Comcast Cable (6M/384k) --> Motorola SB5120 --> WRT54G v4 (Tomato 1.17) --> Linksys PAP2T-NA
View user's profile Send private message
DCipher
Vonage Forum Junior
Vonage Forum Junior


Joined: May 15, 2006
Posts: 28

PostPosted: Tue May 16, 2006 10:21 am    Post subject: Reply with quote Back to top

Thanks for the details of your saga with comcast. I'm in the same boat as you were. What's funny is, my line seemed fine enough, but comcast decided to replace it last week (underground service) saying something like i was leaking signal.

Well, now my downstream is absolutely fantastic, but my upstream keeps dropping out - maybe every 2 - 3 minutes i lose connectivity for 10 seconds?

This impacts both my remote desktop connection to my home machine (it pauses) and my outbound voice.

Comcast refuses to believe it's their problem... guess i'm going to have to show them this thread!

Thanks,
Jeff

(FYI -I'm in andover, MA)
View user's profile Send private message
outrun
Vonage Forum Senior
Vonage Forum Senior


Joined: Mar 15, 2005
Posts: 114
Location: Ashland, MA

PostPosted: Tue May 16, 2006 12:28 pm    Post subject: Reply with quote Back to top

Just run pingplotter for a few days, pinging comcast.net, and show them the complete packet loss. As noted in this thread, you should disconnect all other routers (including Vonage) while doing this since they'll likely blame the hardware. Connect the cable modem directly to the PC.

Keep us updated on what Comcast says.

Good luck.

-Craig

_________________
9/23/04 - 1/28/07 (Vonage): Comcast Cable (6M/384k) --> Motorola SB5120 --> Hawking HBB1 -> WRT54G v4 (Thibor15c) -> VTA-VR
1/29/07 - present (VoicePulse): Comcast Cable (6M/384k) --> Motorola SB5120 --> WRT54G v4 (Tomato 1.17) --> Linksys PAP2T-NA
View user's profile Send private message
DCipher
Vonage Forum Junior
Vonage Forum Junior


Joined: May 15, 2006
Posts: 28

PostPosted: Tue May 16, 2006 12:33 pm    Post subject: Reply with quote Back to top

Thanks for the advice.
Comcast is coming on thursday, so I'll do the plots for at least 12 hours before they show up. It fails so frequently that it shouldn't be hard to show them... i will plug the PC directly into the cable modem as well...

Thanks,
Jeff
View user's profile Send private message
Sheblardin
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 01, 2006
Posts: 12

PostPosted: Tue May 16, 2006 12:47 pm    Post subject: Comcast Vonage issue Reply with quote Back to top

Does not surprise any of us. They always seem to pawn it off on each other. Have you tried pruchasing another router/adapter as a back up and calling them to activate it on yoru line, just to see if you can replicate the same issues? I've found that helpful. You can emilinate the settings on the adapter/router that way.

You may also want to stop being a Red Sox fan. That will help you the bitterness and hatred you feel against the Yankees. 20 more World titles to catch up. I think not. Teaching the kids vulgarities is someting that Vonage and Comcast considers when providing tech support. I suppose you could chant "Vonage ****" everywhere you go. That seems to work so well with this hatred thing with the Yanks.

Good luck....
View user's profile Send private message
DCipher
Vonage Forum Junior
Vonage Forum Junior


Joined: May 15, 2006
Posts: 28

PostPosted: Tue May 16, 2006 12:57 pm    Post subject: Reply with quote Back to top

LOL

Very nice. My dad grew up in the bronx and is a sinner, er, i mean yankees fan too. His comcast line works great most of the time, but when the pressure is on, it craps out. LOL
View user's profile Send private message
craigwp
Vonage Forum Associate
Vonage Forum Associate


Joined: Nov 17, 2005
Posts: 24

PostPosted: Thu May 18, 2006 7:17 pm    Post subject: Drooped outgoing voice Reply with quote Back to top

I am also in Ma. (Springfield) and have also found that frequently the person who I am speaking with all of a sudden can't hear me. They hang up and I have to call back.
I use Comcast but am having trouble believing that the problem is from them. They also have Voip and charge much more than Vonage. I need a fix for this and soon.


nuff said
View user's profile Send private message Send e-mail
DCipher
Vonage Forum Junior
Vonage Forum Junior


Joined: May 15, 2006
Posts: 28

PostPosted: Thu May 18, 2006 7:41 pm    Post subject: Reply with quote Back to top

Well, a tech. from comcast showed up tonight and was able to see the problem, but had no clue how to fix it. He replaced the splitter and a cable coming into the house and we tried a different cable modem (RCA), but no luck.

Still getting my stupid drop outs and now the problem has been pushed to a new department. ugh.

FYI - my levels look perfect. With Moto 5120:
Tr: 39.6
Re 5.9
sig 31.2

with RCA
Tr 35.5
Re 2.3
Sig 38.7

I really want to test someone elses house on the street to see if it's a problem that's common to all in my neighborhood...

Any ideas?

Thanks,
Jeff
View user's profile Send private message
outrun
Vonage Forum Senior
Vonage Forum Senior


Joined: Mar 15, 2005
Posts: 114
Location: Ashland, MA

PostPosted: Fri May 19, 2006 8:06 am    Post subject: Reply with quote Back to top

As noted in this thread, Comcast will send a "normal" tech out 2-3 times before calling in the guys who can sit in a truck for hours and monitor the line with higher-tech equipement that can look at both up and downstream. The normal techs can only monitor downstream (which doesn't help you).

One of the normal techs replaced every coax connector from the street, into the basement, and into our office. Didn't help us, either.

It has to be escalated to the next level support. This is all detailed within the thread. I would also use the Moto 5120 over the RCA, as people have reported better luck with the 5120 (it's a very good cable modem).

Craigwp: Read this entire thread. I suggest you do what I recommend. It's the only way to prove to Comcast that it's something to do with their lines and not Vonage. Even if you join their Voip service, you'd have the same exact problems (if it's the broadband line that's the culprit). Nice name by the way. Smile

-Craig

_________________
9/23/04 - 1/28/07 (Vonage): Comcast Cable (6M/384k) --> Motorola SB5120 --> Hawking HBB1 -> WRT54G v4 (Thibor15c) -> VTA-VR
1/29/07 - present (VoicePulse): Comcast Cable (6M/384k) --> Motorola SB5120 --> WRT54G v4 (Tomato 1.17) --> Linksys PAP2T-NA
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New SheenaCarr
New Today 7
Yesterday 3
Total 99054

Who Is On Site
Visitors 115
Members 1
Total 116


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.84
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.75 Seconds and 644 Pages In The Last 60 Seconds
The Vonage VoIP Forum