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Gina516
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Joined: Jun 11, 2006
Posts: 31

PostPosted: Thu Aug 17, 2006 8:14 am    Post subject: Reply with quote Back to top

and I thank you for that Fred, I'm ordering the same model you listed - found it for 42.99 off newEgg with rebate. On that note - thanks to everyone for being here - seems we're on our own as Comcast isn't going to help!
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oly_fred
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Joined: Jun 20, 2006
Posts: 34

PostPosted: Thu Aug 17, 2006 8:29 am    Post subject: Reply with quote Back to top

I am trying to collect some information to assist other people with this problem, please follow this link and enter the information requested on my first entry. http://www.vonage-forum.com/ftopic15873.html

Hopefully collecting this information will be helpful in proving our case to comcast, numbers don't lie!!
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EzCo
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Joined: Jul 21, 2005
Posts: 533
Location: Southeastern PA

PostPosted: Thu Aug 17, 2006 9:46 am    Post subject: Reply with quote Back to top

oly_fred wrote:

Most people probably do not use UDP protocols on a daily basis, perhaps because the "small" percentage of users actually use something besides http:// which is really a small portion of the internet base traffic.


Really? I think everyone uses UDP protocols every day, and quite frequently, like DNS.

oly_fred wrote:

I stand by my statement earlier, it is unfortunate that Comcast has this same philosophy that a small number of people are having this problem, remember a class-action lawsuit is for a specific group of people affected by someone else's negligence.



What negligence? Look at the DSLReports link that Gina put up. There are people will other cable modems reporting the same issue. There is no clear link b/w the 51xx modems and the problems you're having.


oly_fred wrote:

"If a tree falls in the woods and no one is there to see it, did the tree still fall?" or in this case "If you didn't see the tree in the woods fall, did the tree still fall?


Don't you mean, If a tree falls down in the woods and no one is around to hear it - does it make a sound?

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oly_fred
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Joined: Jun 20, 2006
Posts: 34

PostPosted: Thu Aug 17, 2006 9:57 am    Post subject: Reply with quote Back to top

If you don't agree, you just don't agree. I feel that there is a problem with Comcast and the hardware they push as acceptable, probably without much thought to testing. Just because one person does not see a problem does not mean that another is not having a similar problem. I apologize if it is confusing to some people when I was attempting to make a metaphor match more closely to the idea of this issue posted. In reality it doesn't matter to me wheither you, EZCO, are experiencing the problem, I am merely sharing my experiences and thoughts. I hope that the information is useful to other people besides myself.
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Darrell_G
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PostPosted: Thu Aug 17, 2006 10:13 am    Post subject: Reply with quote Back to top

Gina516 wrote:
Quote:
I drop out every call more than once, no worries, and yes they see it - they tell me I've lost signal, they can see I've lost signal in the logs, BUT when the techs come to the house they tell me 'the phone support people don't what they're talking about'.
We've been dealing with this since April and done EVERYTHING, every DX, run the system without the Vonage adaptor, dumped the network and run just one pc thru the modem - loss loss loss..... we kow what the problem is..... denial! Good luck, it sounds like your adventure is just beginning.


Have you requested that a supervisor or line technician come out and check your signal levels from the pole? Goto 192.168.100.1 and check your signal levels. If your "Downstream" or "Upstream" power levels are not within specs, you will continue to have issues regardless of what modem you use.
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EzCo
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Joined: Jul 21, 2005
Posts: 533
Location: Southeastern PA

PostPosted: Thu Aug 17, 2006 10:25 am    Post subject: Reply with quote Back to top

oly_fred wrote:
If you don't agree, you just don't agree. I feel that there is a problem with Comcast and the hardware they push as acceptable, probably without much thought to testing. Just because one person does not see a problem does not mean that another is not having a similar problem. I apologize if it is confusing to some people when I was attempting to make a metaphor match more closely to the idea of this issue posted. In reality it doesn't matter to me wheither you, EZCO, are experiencing the problem, I am merely sharing my experiences and thoughts. I hope that the information is useful to other people besides myself.


I have no problem with your opinion, but I just think you're way off base saying there is a "serious problem" with the Moto modems. There is no serious problem with them. I'm glad the Linksys is working out well for you, but I am willing to bet if Linksys had the install base in Comcast's network that Motorola does, you'd see the same small percentage of people with the same complaints about the Linksys.

BTW, your metaphor isn't a metaphor. If a tree is on the ground, it fell, there's really no questioning that fact.

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Darrell_G
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PostPosted: Thu Aug 17, 2006 10:31 am    Post subject: Reply with quote Back to top

Quote:
I have no problem with your opinion, but I just think you're way off base saying there is a "serious problem" with the Moto modems. There is no serious problem with them. I'm glad the Linksys is working out well for you, but I am willing to bet if Linksys had the install base in Comcast's network that Motorola does, you'd see the same small percentage of people with the same complaints about the Linksys.


"Way off Base", my sentiments exactly.
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oly_fred
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Joined: Jun 20, 2006
Posts: 34

PostPosted: Thu Aug 17, 2006 10:50 am    Post subject: Reply with quote Back to top

There is a problem with Comcast's lack of recognition regarding this problem, when I spoke with the Tier 2 tech two months or so ago he informed me he was getting average 4 calls on this problem per week, just within my town, one technician. Although you may think it is way off base, I do not think that merely because people do not recognize the problem does not mean that it doesn't exist. The point of the metaphor is to provide this example in terms that everyone can understand.

If you do not use UDP for gaming, Voip, VPN, etc. then you are likely to not see it. Since a large population of users do not use those services, much like the large market share of the SB51xx's, they don't notice the problem.

Again, if you don't see it, you don't complain.
Here is a description that might help you understand my point:

It is much more likely that you will give to a charity that supports something that you might be impacted by or has a large amount of publicity for. When AIDS first was discovered it was thought of only to be homosexuals problem, therefore it was allowed to spread for several years before being adressed on a large scale basis. One larger group did nothing because only a small portion of the population was affected, yet eventually the "disease" spread into the larger population until there became a public outcry and now you have research and charities supporting the cause to eradicate this disease.
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Gina516
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Joined: Jun 11, 2006
Posts: 31

PostPosted: Thu Aug 17, 2006 11:36 am    Post subject: Reply with quote Back to top

Wow, I'm stunned.... all those stars after the senior forum members names...... they should know these forums are where people come to get help, not to be patronized. Plenty of people have been having problems for months that they're pulling their hair out across all the chat boards. We all loved our SB5120's - they're a kick butt modem - but something changed and there is a problem to be addressed. Had you gentlemen misread or misunderstood that or were you just compelled to post combative remarks in this thread? Being senior members I'd of hoped for more positive insight and input to address these issues - which are quite real.
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EzCo
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Joined: Jul 21, 2005
Posts: 533
Location: Southeastern PA

PostPosted: Thu Aug 17, 2006 12:03 pm    Post subject: Reply with quote Back to top

oly_fred wrote:
I am trying to collect some information to assist other people with this problem, please follow this link and enter the information requested on my first entry. http://www.vonage-forum.com/ftopic15873.html

Hopefully collecting this information will be helpful in proving our case to comcast, numbers don't lie!!


You really should have added a selection for those that have no problem, and what kind of equipment they have.

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