Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

MichaelMub Posted:
PORN...
In The Forum:
Vonage
Topic:
The best pron
On Dec 04, 2016 at 10:22:56

Dwightkaw Posted:
kredyt bez
zaświadcze
24; kredyt bez
zaświadcze
24; o dochodach
...

In The Forum:
Vonage
Topic:
kredyt bez zaświadczeń
On Dec 03, 2016 at 03:27:10

Kevingrarl Posted:
Су
95;ас&
#1085;иl
1;
пі
76;пр&
#1080;&
...

In The Forum:
Vonage
Topic:
Сучас&
On Dec 02, 2016 at 12:51:38

IsaawUnace Posted:
does cialis work
as well as cialis
add.cgi buy
cialis cialis
the team <a
...

In The Forum:
Vonage
Topic:
Condition good pill instead of ed
On Dec 01, 2016 at 11:11:59

MatrickVop Posted:
buy cialis today
columbus oh
generic cialis
buy cialis online
registered users
...

In The Forum:
Vonage
Topic:
Classify miserly pills no means
On Nov 28, 2016 at 10:42:47

dracossumo Posted:
Ко
84;па&
#1085;иn
3; Tritel
пр
77;до
...

In The Forum:
Vonage
Topic:
&#1048;&#1085;&#1090;&#1077;&#1088;&
On Nov 27, 2016 at 23:00:39

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
diggler
Vonage Forum Associate
Vonage Forum Associate


Joined: Mar 30, 2006
Posts: 11

PostPosted: Thu Mar 30, 2006 9:41 pm    Post subject: Choppy phone quality Reply with quote Back to top

I'm having trouble with my outgoing phone sound:

Location: Chicora, PA
ISP: Armstrong ZoomInternet cable
Expected download speed: 5mbps
Expected upload speed: 512 kbps
Actual download: 1.2 mbps - 4.7mbps
Actual upload: 100kbps - 400kbps
RT31P2
Setup: Cable Modem - LinkSys Vonage router - wireless router (I have removed wireless router and still experience problems)

Me to Boston:
Media Quality MOS 2.4 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.57 22.4%
Latency 0.39 15.1%
Packet Discards 0.73 28.5% Packet Loss 0.87 33.8%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 374 ms
Packet Discards 3.6%
Packet Loss 4.3%
Loss Periods Min: 20 ms
Avg: 140 ms
Max: 540 ms
Burst Loss

Jitter Min: 0 ms
Avg: 25 ms
Max: 261 ms

Signaling Quality Post-Dial Delay 201 ms
Call Setup Time 241 ms
Media Delay 401 ms


Boston to me:

Media Quality MOS 4.2 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.57 68.1%
Latency 0.24 28.7%
Packet Discards 0.03 3.1%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 374 ms
Packet Discards 0.1%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss

Jitter Min: 0 ms
Avg: 2 ms
Max: 20 ms

Signaling Quality Post-Pickup Delay 175 ms
Call Setup Time 139 ms
Media Delay 208 ms


My ISP insists that there is nothing wrong with my line. Could the packet loss be causing it? It has gotten consistently worse over the last month or so.

Any ideas?
View user's profile Send private message
diggler
Vonage Forum Associate
Vonage Forum Associate


Joined: Mar 30, 2006
Posts: 11

PostPosted: Thu Mar 30, 2006 10:13 pm    Post subject: Reply with quote Back to top

I did a packet loss analysis at dslreports.com:

http://www.dslreports.com/quality/nil/2014362
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Thu Mar 30, 2006 10:39 pm    Post subject: Re: Choppy phone quality Reply with quote Back to top

diggler wrote:
My ISP insists that there is nothing wrong with my line. Could the packet loss be causing it? It has gotten consistently worse over the last month or so.


Your packet loss is almost certainly causing it, and your ISP is probably the problem. Repeat the Voip test with your computer hooked directly to your modem to confirm.

Are your expected speeds (which you aren't getting) guaranteed? If so, I would focus on that when you talk with your ISP.

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
diggler
Vonage Forum Associate
Vonage Forum Associate


Joined: Mar 30, 2006
Posts: 11

PostPosted: Fri Mar 31, 2006 6:35 am    Post subject: Reply with quote Back to top

The tests are virtually the same from the cable modem.

I don't think they are using tests that span any amount of time; the testmyvoip.com tests show the packet loss, but the cable company seems to do quick tests, that show no problem but since it's intermittent they don't really detect it.

The line from the phone pole to the house is underground, and the last tech that was out to the house said that they would possibly have to replace the line (we were having cable TV quality problems); but the phone techs insist that nothing's wrong. However, although they say everything's OK, they are sending someone out this morning to look at everything. Think

It seems like whenever we had a cable tv problem, they would send someone out to turn up the signal to the lowest acceptable threshold and later, as more people signed up, it would dip down to unacceptable again.

How can I get them to look at the actual loss? I don't think that their tests are showing what they need to see.

My download speeds aren't guaranteed, but I am paying for the higher speed package. My cousin has Vonage and has no problem with it, and he only has the 256k download and upload package.

ETA: I am going to visit my brother in Michigan this weekend, and he has cable internet; I will take my Vonage router with me and test it from up there. If I get great call quality there, maybe I will have more ammo against my ISP?
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Fri Mar 31, 2006 10:05 pm    Post subject: Reply with quote Back to top

Any ammo helps, but ISPs aren't real prone to worrying about Voip problems since they aren't responsible for providing that particular service (or claim they aren't). I'd focus on the TV reception problems as much as possible, and on the speed issue. They are responsible for those things, and even if the speed is not guaranteed they may listen to an unhappy customer who is paying for the premium service.

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New tplink
New Today 3
Yesterday 8
Total 99012

Who Is On Site
Visitors 101
Members 0
Total 101


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.62
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 2.15 Seconds and 606 Pages In The Last 60 Seconds
The Vonage VoIP Forum