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diggler
Vonage Forum Associate
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Joined: Mar 30, 2006
Posts: 11

PostPosted: Thu Mar 30, 2006 9:41 pm    Post subject: Choppy phone quality Reply with quote Back to top

I'm having trouble with my outgoing phone sound:

Location: Chicora, PA
ISP: Armstrong ZoomInternet cable
Expected download speed: 5mbps
Expected upload speed: 512 kbps
Actual download: 1.2 mbps - 4.7mbps
Actual upload: 100kbps - 400kbps
RT31P2
Setup: Cable Modem - LinkSys Vonage router - wireless router (I have removed wireless router and still experience problems)

Me to Boston:
Media Quality MOS 2.4 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.57 22.4%
Latency 0.39 15.1%
Packet Discards 0.73 28.5% Packet Loss 0.87 33.8%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 374 ms
Packet Discards 3.6%
Packet Loss 4.3%
Loss Periods Min: 20 ms
Avg: 140 ms
Max: 540 ms
Burst Loss

Jitter Min: 0 ms
Avg: 25 ms
Max: 261 ms

Signaling Quality Post-Dial Delay 201 ms
Call Setup Time 241 ms
Media Delay 401 ms


Boston to me:

Media Quality MOS 4.2 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.57 68.1%
Latency 0.24 28.7%
Packet Discards 0.03 3.1%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 374 ms
Packet Discards 0.1%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss

Jitter Min: 0 ms
Avg: 2 ms
Max: 20 ms

Signaling Quality Post-Pickup Delay 175 ms
Call Setup Time 139 ms
Media Delay 208 ms


My ISP insists that there is nothing wrong with my line. Could the packet loss be causing it? It has gotten consistently worse over the last month or so.

Any ideas?
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diggler
Vonage Forum Associate
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Joined: Mar 30, 2006
Posts: 11

PostPosted: Thu Mar 30, 2006 10:13 pm    Post subject: Reply with quote Back to top

I did a packet loss analysis at dslreports.com:

http://www.dslreports.com/quality/nil/2014362
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Steve48
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Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Thu Mar 30, 2006 10:39 pm    Post subject: Re: Choppy phone quality Reply with quote Back to top

diggler wrote:
My ISP insists that there is nothing wrong with my line. Could the packet loss be causing it? It has gotten consistently worse over the last month or so.


Your packet loss is almost certainly causing it, and your ISP is probably the problem. Repeat the Voip test with your computer hooked directly to your modem to confirm.

Are your expected speeds (which you aren't getting) guaranteed? If so, I would focus on that when you talk with your ISP.

_________________
Steve Gray
Orlando, FL
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diggler
Vonage Forum Associate
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Joined: Mar 30, 2006
Posts: 11

PostPosted: Fri Mar 31, 2006 6:35 am    Post subject: Reply with quote Back to top

The tests are virtually the same from the cable modem.

I don't think they are using tests that span any amount of time; the testmyvoip.com tests show the packet loss, but the cable company seems to do quick tests, that show no problem but since it's intermittent they don't really detect it.

The line from the phone pole to the house is underground, and the last tech that was out to the house said that they would possibly have to replace the line (we were having cable TV quality problems); but the phone techs insist that nothing's wrong. However, although they say everything's OK, they are sending someone out this morning to look at everything. Think

It seems like whenever we had a cable tv problem, they would send someone out to turn up the signal to the lowest acceptable threshold and later, as more people signed up, it would dip down to unacceptable again.

How can I get them to look at the actual loss? I don't think that their tests are showing what they need to see.

My download speeds aren't guaranteed, but I am paying for the higher speed package. My cousin has Vonage and has no problem with it, and he only has the 256k download and upload package.

ETA: I am going to visit my brother in Michigan this weekend, and he has cable internet; I will take my Vonage router with me and test it from up there. If I get great call quality there, maybe I will have more ammo against my ISP?
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Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Fri Mar 31, 2006 10:05 pm    Post subject: Reply with quote Back to top

Any ammo helps, but ISPs aren't real prone to worrying about Voip problems since they aren't responsible for providing that particular service (or claim they aren't). I'd focus on the TV reception problems as much as possible, and on the speed issue. They are responsible for those things, and even if the speed is not guaranteed they may listen to an unhappy customer who is paying for the premium service.

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Steve Gray
Orlando, FL
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