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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
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lbryan903
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Joined: Mar 30, 2006
Posts: 6

PostPosted: Thu Mar 30, 2006 1:20 pm    Post subject: I'm new, installing VoIP phone on satellite. Reply with quote Back to top

My phone, I can hear the other party great, but I come in choppy to them and they don't hear me. Totalilty unuseable. I have had the phone since the first of January, and I think I have made about 5 to 10 personal calls, but the conversation ends up going like this "Can you here me" over and over.

I have called support serveral times, but we end up losing contact. The last time the support person wanted me to call back on my cell phone. We ended up getting cut off that time, too, I had a problem handling the phone and doing something he wanted to try on the computer.

We have played with the bandwidth, we went throug the reset, power off routine, and we ran speed test and tracert, but nothing helped.

I had the unit setup as: from the computer(Intel PRO/100 VM Internet Connection) to the RTP300 router(192.168.15.1), from the RTP300 router to the Direcway DW7000 modem(192.168.0.1)(Internet provider). My phone connectd to the RTP300. The upload was terrible, the latency was horrible, I could not use the phone.
At that time, my Direcway DW7000 was putting out speeds of 750 kbps (downloads)/ 100 kbps (uploads). I then up dated the DW7000 to 1.0 Mbps (download)/200 kbps(upload) No improvement.

I then connected using wireless thinking it might help. From the computer, I connected though the USB 2.0 port using a NetGear WG111(192.168.0.3) <<<---Wireless--->>> to a D-Link DI-524 wireless adapter(192.168.0.5) to the RTP300 router(192,168,15,1) to the Direcway DW7000 modem(192.168.0.1). The phone is connected to the RTP300. No change in reception. The Internet seem to run a little better.

I surf the Direcway Forum. Some people claim to not have any problems with their Voip, but most people claim they are having problems simular to mine.

My questions are:
1. Is it worth the expense and effort to try another router?

2. Is it worth the expense and effort to try the WiFi phone?

3. What can I try?

_________________
*******************************************************************
DW7000 PRO; AMC9 83:W:1370; Signal Strength 82; 256K 2/3.
Hp OmniBook 6100; P3-1 Ghz; 768 MB; 20 GB HD; CD-R/CD-RW external drive.
Windows 2000 PRO; IE 6; Zap Pro 6.1; FAPMon 2.6; Fix-

Last edited by lbryan903 on Sat Apr 01, 2006 6:31 pm; edited 1 time in total
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Steve48
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Posts: 4777

PostPosted: Thu Mar 30, 2006 7:55 pm    Post subject: Reply with quote Back to top

Please make a test call to Boston at www.testyourvoip.com and post the detailed results here. Do the same thing with your computer plugged directly into your modem and post those results as well.

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Steve Gray
Orlando, FL
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lbryan903
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Joined: Mar 30, 2006
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PostPosted: Sat Apr 01, 2006 10:42 am    Post subject: Reply with quote Back to top

I'm sorry for the delay I had a system problem:

FAPMon started degrading my system, when I attempted to down load their program SatSpeed. It took a while to find the error, But it came me a chance to clean up my system again.

Here is the information for TestYourVoIP.com. It dosen't look good. That why I trying to find a solution.

Larry Bryan

***********************************************************************************

Media Quality MOS 1.9 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.57 18.8%
Latency 1.78 58.0%
Packet Discards 0.71 23.2%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 1454 ms
Packet Discards 3.2%
Packet Loss 0.0%
Loss Periods Min: 480 ms
Avg: 480 ms
Max: 480 ms
Burst Loss

Jitter Min: 0 ms
Avg: 30 ms
Max: 485 ms

Signaling Quality Post-Dial Delay 1442 ms
Call Setup Time 1452 ms
Media Delay 3175 ms
MOS Analysis FROM Boston To You

Media Quality MOS 2.5 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.58 23.4%
Latency 1.71 69.6%
Packet Discards 0.17 7.0%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 1454 ms
Packet Discards 0.3%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss

Jitter Min: 0 ms
Avg: 13 ms
Max: 60 ms

Signaling Quality Post-Pickup Delay 1694 ms
Call Setup Time 1693 ms
Media Delay 1730 ms
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butterman
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Joined: Jan 29, 2006
Posts: 323

PostPosted: Sat Apr 01, 2006 1:40 pm    Post subject: Reply with quote Back to top

I'd love to hear if others have experience with Satellite high-speed, but I think it may be challenging to fix this. I'm far from an expert, but I wanted to detail my understanding of it.

As I'm sure you're aware Satellite has a decent downstream connection, but the upstream is usually very slow. On top of the speed, the latency is what causes the major problems because it has to connect up through the Satellite.

For web surfing and whatnot this is not a big deal, but for time sensitive communication (First person gaming, Voip, etc) it can be a killer.

The one thing you could try would be to put a dedicated router in front of everything. The Vonage Routers are generally good phone devices, but average/poor routers at best.

The connection would look like this.

Direcway DW7000 modem -> Standard Router -> Vonage RTP300.

You would also plug your PC in to the Standard Router. Basically the only thing the RTP300 would do would be to handle phone calls.

You would want to get a router that can do QoS and give the highest priority to the Vonage device. I personally use a Linksys WRT54GX4, but would not recommend it yet because the firmware is still fairly unstable. (You don't need more issues to be added to your situation Smile )

Here is a thread that talks about some of the routers people use:
http://www.vonage-forum.com/ftopic12073.html

And here is a link to NateHoy's site which has some great tips and on packet loss, QoS as well as putting a separate router in front of your Vonage Device.

http://vonage.nmhoy.net/

Hope this helps.

-John

_________________
Vonage Customer since: 11/2004
ISP: Time Warner (RoadRunner)
Location: NC
Network Setup: Motorola SB5101->Linksys WRT54GL (Running Tomato) ->RT31P2 & PAP2
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butterman
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Posts: 323

PostPosted: Sat Apr 01, 2006 1:43 pm    Post subject: Reply with quote Back to top

One other thing while I'm thinking about it.

If you don't get much traffic on this, you may want to post something new or update the Subject on this post with something like this:

"Problems using Vonage on a Satellite Internet connection" or something like that.

This is really explains what your problem is and may bring others in to comment on the message if they have experience with this particular setup.

_________________
Vonage Customer since: 11/2004
ISP: Time Warner (RoadRunner)
Location: NC
Network Setup: Motorola SB5101->Linksys WRT54GL (Running Tomato) ->RT31P2 & PAP2
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navydavy2001
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Joined: May 26, 2005
Posts: 1125
Location: United States

PostPosted: Sat Apr 01, 2006 2:31 pm    Post subject: Reply with quote Back to top

Bottom line, with any satellite system, trying to run a real-time applications like Voip is going to be hard. satellite latency is inherent to those systems, and while you can reduce the delay with some expensive equipment, you will never completely eliminate it. There are lots of topics here and on BBR about Direcway specifically. These issues are not unknown at all.

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Steve48
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Posts: 4777

PostPosted: Sat Apr 01, 2006 3:19 pm    Post subject: Reply with quote Back to top

Agreed. I didn't realize that it was a satellite connection.

To answer the lbryan's original question, it is not worth spending money on new equipment until good Voip results can be obtained using his ISP, and that probably won't happen with a satellite connection.

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Steve Gray
Orlando, FL
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lbryan903
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PostPosted: Sat Apr 01, 2006 4:28 pm    Post subject: Reply with quote Back to top

Thank you all for the help, I will have to give it a try.

I am waiting patiently on the DW7740, its Direcways' or HughesNets' answer to the problem. Its suppose to be a High Performance Router with 2 telephone ports. Its suppose to have a out two watt transmitter. Where the DW7700 modem is only has one watt.

The major problem, you will have to get service through them. That means it going to cost a arm and a leg.

They are currently marketing it in Europe. They are beginning to send their Satellite user a quesionaire to determine its use.

I really think that latency wont be a issue as long as my voice doesn't come up choppy.

I have attempting putting the router in the setup, but right now I have it all in line. I will have to put my RTP300 coming off the line.
One problem I have with the routers and the satellite, is everyonce in a while the router will block the satellite data coming from the PC and I have to power off the router or modem to correct the problem.

Thanks again, I appreciate.
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lbryan903
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PostPosted: Sat Apr 01, 2006 6:18 pm    Post subject: Reply with quote Back to top

In the following connection I came up a little bit better signal:



PC--------NetGear(WG111)---------D-Link---------Modem(DW7000)
|
|
SysLink(RTP300)

I went from pony express to two cans on the TestYourVoIP.com internet test.

Is there any kind of specs on the routers and adapters. I guess I'll have to contact manufacturer.
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Steve48
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Posts: 4777

PostPosted: Sat Apr 01, 2006 8:00 pm    Post subject: Reply with quote Back to top

lbryan903 wrote:
I am waiting patiently on the DW7740, its Direcways' or HughesNets' answer to the problem. Its suppose to be a High Performance Router with 2 telephone ports.


Will Vonage provide phone service via this device?

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Steve Gray
Orlando, FL
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