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xnewuser
Vonage Forum Master
Vonage Forum Master


Joined: Apr 30, 2006
Posts: 152
Location: Centennial, Colorado

PostPosted: Thu May 04, 2006 9:29 am    Post subject: Re: This may work Reply with quote Back to top

xnewuser wrote:
I just checked for orders on my Vonage account web site and the replacement apparantly hasn't even been shipped.


I just called their customer "service" again. Receiving the modem/router in two days actually means in two days from when/if they ever decide to get around to it (i.e., 4 or 5 days). This is too much. With no indication that this will ever work, I have to cancel the "service" before the 30-day guarantee expires (or is that the object, delay until I loose that option?).
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DSchultznet
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Joined: Mar 14, 2003
Posts: 9

PostPosted: Thu May 04, 2006 1:52 pm    Post subject: MAC address? Reply with quote Back to top

It is possible that the ISP has noted the computers MAC (media access control) address and will only assign an IP address to that one computer. If you setup a router or your Voip adapter you need to clone the mac address so the ISP thinks it is still talking directly to the computer.

I figure it is worth a try before you have to send a new one out.

You did say you tested it and it worked fine before you shipped it.. so give it a try.. Lol
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bphill555
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Joined: May 04, 2006
Posts: 7

PostPosted: Thu May 04, 2006 2:43 pm    Post subject: Re: This may work Reply with quote Back to top

xnewuser wrote:
bphill555 wrote:
Try using the patch cable instead of regular ethernet


A "patch" cable? Not sure what that is?

In the meantime I think I a dissapointed again. I just checked for orders on my Vonage account web site and the replacement apparantly hasn't even been shipped.

-------------------
I should have come with a yellow cable (mine did). This is your patch cable. A patch cable is wired differently than a normal cat 5 cable (the blue one).
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NateHoy
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Thu May 04, 2006 3:03 pm    Post subject: Re: This may work Reply with quote Back to top

bphill555 wrote:
xnewuser wrote:
bphill555 wrote:
Try using the patch cable instead of regular ethernet


A "patch" cable? Not sure what that is?

In the meantime I think I a dissapointed again. I just checked for orders on my Vonage account web site and the replacement apparantly hasn't even been shipped.

-------------------
I should have come with a yellow cable (mine did). This is your patch cable. A patch cable is wired differently than a normal cat 5 cable (the blue one).


Umm. I think what you are referring to is a "crossover" cable.

A "patch" cable is a generic term for a short piece of cable with a connector on each end. It comes in two flavors:

"Straight Through" is the type of cable you would use to connect a computer to a hub or switch.

"Crossover" reverses the send and receive pairs, so you would use that to connect two computers, or two hubs or switches, to each other.

And, yes, in some cases a crossover cable will work where a straightthrough will not. It's worth a try.

I don't know the colors they use for the supplied cables for the various Vonage units, but a crossover cable will usually have the word "CROSSOVER" silkscreened or otherwise printed on the cable, if it's a professionally made cable.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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xnewuser
Vonage Forum Master
Vonage Forum Master


Joined: Apr 30, 2006
Posts: 152
Location: Centennial, Colorado

PostPosted: Thu May 04, 2006 3:14 pm    Post subject: Re: MAC address? Reply with quote Back to top

DSchultznet wrote:
It is possible that the ISP has noted the computers MAC (media access control) address and will only assign an IP address to that one computer. If you setup a router or your Voip adapter you need to clone the mac address so the ISP thinks it is still talking directly to the computer.


Yes, the user manual says that you can "fake" a MAC address, but I can't even access the device to make any setup chsnges. Shame on me, but the only test I did before I sent it out was with the DHCP (which worked fine). When that worked I didn't even try to log into the device.
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DSchultznet
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Joined: Mar 14, 2003
Posts: 9

PostPosted: Thu May 04, 2006 3:20 pm    Post subject: twisted pair ethernet and patch cable difference Reply with quote Back to top

The real difference between the two is not the pin out (which could be straight through or cross over).. Patch cables are stranded copper (much more flexible) and standard cat5 and above are solid core copper... far more rigid and may break if you keep bending it. The solid wire is used in the walls and ceiling and the patch cords (or patch cables) are used from the wall to the desktop and from a patch panel (in the wiring closet) to a switch or hub... So patch cables are usually shorter because of what they are typically used for. Solid cable is a better transmission medium (thats why it is used on the long routes) and patch cords have to be made to a higher standard so to not lose as much signal. Idea
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ekaim
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 21, 2006
Posts: 24
Location: Fairfield County, CT

PostPosted: Sat May 06, 2006 3:06 pm    Post subject: Reply with quote Back to top

I just got a VT2442 as a replacement for a VT1005V, which had been the only remaining weak link in my system after I reconfigured it based on suggestions by Forum member NateHoy. But the 2442 has not resolved my problems, and I wonder if anyone can help.

My configuration now is modem -> WRT54GS, where everything else connects: 2 PCs, Vonage adapter 1 (RTP300) and Vonage adapter 2 (now the 2442). Everything now works fine except the 2442 (and previously the VT1005V, with which the 2nd-tier Vonage support tech admitted they'd been experiencing "issues"). The VT1005V was losing its signal intermittently (several times a day), often causing dropped calls; finally it lost its signal for good, at which point (after numerous calls to cust. service) I finally got to this 2nd-tier tech who agreed to replace it with the 2442.

From the start, the 2442 has been a little more reliable than the VT1005V -- but the signal on each phone line (1 phone, 1 fax) comes and goes every minute or so. I've called cust service three times in the few days since I got it; each time the 1st-level tech has me pull the plug while he adjusts some server settings, each time when I repower the device it works for a minute or two, then starts flaking out intermittently again. If I power down and on again, same thing.

I've tried switching from a regular Cat 5 cable to a "patch" cable, with no difference. I haven't tried a "crossover" cable, which NateHoy described a few messages back in this thread.

I've asked the techs whether I might make any changes to the settings in the 2442 that might help, but they say it won't help. (Of course, they also assure me each time that whatever changes they've made at their end have resolved the problem. Not.)

Thanks for any suggestions.

_________________
- Location: Fairfield County, CT.
- ISP: Optimum Online (Cablevision).
- Upload : 1.55 Mbps; Download: 12.3 Mbps
- Motorola cable modem: Surfboard SBV5120
- Wireless router: Linksys WRT54GS
- Vonage adapters: (1) LinkSys RTP300; (2) Motorola VT2442
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bphill555
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Joined: May 04, 2006
Posts: 7

PostPosted: Sat May 06, 2006 3:26 pm    Post subject: Reply with quote Back to top

ekaim wrote:
I just got a VT2442 as a replacement for a VT1005V, which had been the only remaining weak link in my system after I reconfigured it based on suggestions by Forum member NateHoy. But the 2442 has not resolved my problems, and I wonder if anyone can help.

My configuration now is modem -> WRT54GS, where everything else connects: 2 PCs, Vonage adapter 1 (RTP300) and Vonage adapter 2 (now the 2442). Everything now works fine except the 2442 (and previously the VT1005V, with which the 2nd-tier Vonage support tech admitted they'd been experiencing "issues"). The VT1005V was losing its signal intermittently (several times a day), often causing dropped calls; finally it lost its signal for good, at which point (after numerous calls to cust. service) I finally got to this 2nd-tier tech who agreed to replace it with the 2442.

From the start, the 2442 has been a little more reliable than the VT1005V -- but the signal on each phone line (1 phone, 1 fax) comes and goes every minute or so. I've called cust service three times in the few days since I got it; each time the 1st-level tech has me pull the plug while he adjusts some server settings, each time when I repower the device it works for a minute or two, then starts flaking out intermittently again. If I power down and on again, same thing.

I've tried switching from a regular Cat 5 cable to a "patch" cable, with no difference. I haven't tried a "crossover" cable, which NateHoy described a few messages back in this thread.

I've asked the techs whether I might make any changes to the settings in the 2442 that might help, but they say it won't help. (Of course, they also assure me each time that whatever changes they've made at their end have resolved the problem. Not.)

Thanks for any suggestions.


Take the whole setup to someone elses broadband connection and see if the problem follows.....
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rdcoy
New Forum Member
New Forum Member


Joined: May 08, 2006
Posts: 1

PostPosted: Mon May 08, 2006 4:46 pm    Post subject: Reply with quote Back to top

Try this: Taken from http://www.vonage.com/help.php?article=1087&category=103&nav=5

If your Internet connection doesn’t work and you have a DSL modem:

On your computer, open a Web browser. In the Address field, type http://192.168.15.1 (the voice gateway’s default IP address) and press Enter. A login window appears.
In both the Username and Password fields, type router and click Log In. The HOME page is displayed.
Click the SETUP tab, then WAN Configuration. From the Type drop-down list, choose PPPoE.
In the Username and Password fields, type the username and password you normally use to log in to your DSL service.
In the Keep Alive field, type 0 to ensure that your DSL link is always active.
Click Connect to start your Internet connection. Click Save, and then click Restart.
Go back to Step 6 in Part B to test your Internet connection.
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ekaim
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 21, 2006
Posts: 24
Location: Fairfield County, CT

PostPosted: Mon May 08, 2006 5:18 pm    Post subject: Problem resolved (I think) Reply with quote Back to top

Thanks for the suggestions, but after considerable effort with Vonage tech support I worked my way through to an advanced tech who ultimately tested my connection at their end and found that my line was not registering properly. He promised to submit this problem to the engineering dept to "resynch" my connection on their servers.

This experience renews my recognition that Vonage tech support is dysfunctional, even if they do finally resolve this particular problem. I've complained of this problem many times, during many hours of many calls to their first-tier and sometimes second-tier support, and only now -- after an additional marathon of calls and transfers up the line (each requiring long holds) -- did Vonage actualy check to see that the problem was at their end; so all of these calls and hours and attempts at testing and reconfigurations of various kinds were utterly futile.

Vonage may be a great Voip solution for customers who are lucky enough never to have a problem -- and from what I read I gather there are many of those. But their tech support system imposes a prohibitive burden on the customer. Perhaps it's economical for them, but I wonder if it will prove to have been a good business decision in the long run.

Thanks again to those who tried to help.

_________________
- Location: Fairfield County, CT.
- ISP: Optimum Online (Cablevision).
- Upload : 1.55 Mbps; Download: 12.3 Mbps
- Motorola cable modem: Surfboard SBV5120
- Wireless router: Linksys WRT54GS
- Vonage adapters: (1) LinkSys RTP300; (2) Motorola VT2442
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