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mikebrown Posted:
Hello
there, Please
check out -
http://www.vonage-
forum.com/home-wir
ing-installation-g
uide.html
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
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...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21


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JZ
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Joined: Mar 29, 2006
Posts: 4

PostPosted: Wed Mar 29, 2006 10:11 pm    Post subject: No Dial Tone and No Phone Lights Reply with quote Back to top

When I received my Linksys Router all was good. The calls sounded great and everything. 2 Days into my service my phone lights will not work and I have no dial tone. If anyone has suggestions I would be happy to try anything but rebooting like tech support has had me do about 100 times. Thanks


1. Your location Chesapeake Virginia
2. Your ISP name and type (cable, DSL, wireless etc) Cox Communications Cable
3. Upload and download speeds Up 1.49 Mbps down 4.58 Mbps
4. Modem make and model Toshiba PCX2608
5. Type of Vonage adapter used ie RT31P2 or PAP2 RTP31P2
6. Setup of Network ie Modem---->Vonage Adapter-->PC Modem--->Vonage Adapter-->PC
7. Issue you are experiencing ie dropped calls, choppy audio etc I am not getting a phone light on my modem and have been with Tech support for over 2 hours. It worked for the first 2 days and now it does not work
8. DETAILED results from www.testyourvoip.com with a test call to Boston. 3.1 to Boston
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Wed Mar 29, 2006 10:20 pm    Post subject: Reply with quote Back to top

Was your test call done with your computer plugged into the RT31P2 or did you remove the RT for that test? If the former, is your internet performance normal in that configuration? If the latter, are you getting any internet connectivity?

What did tech support (I use the term loosely) say after you re-booted and still didn't get a phone light?

If you go to the admin page on the RT31P2, what does it say about provisioning?

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Steve Gray
Orlando, FL
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JZ
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Joined: Mar 29, 2006
Posts: 4

PostPosted: Wed Mar 29, 2006 10:26 pm    Post subject: Reply with quote Back to top

IF I go to status is says router still restarting and has been that way. I did the test with the Phone adapter plugged into the cable modem
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Steve48
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PostPosted: Wed Mar 29, 2006 10:48 pm    Post subject: Reply with quote Back to top

It sounds like a dead adapter to me. Try a hard reset by holding down the reset button for at least 30 seconds. If that doesn't fix it, then you need to get back to tech support (assuming you bought the adapter from Vonage).

What did they tell you when re-booting didn't get you running again??

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Steve Gray
Orlando, FL
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JZ
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PostPosted: Wed Mar 29, 2006 10:56 pm    Post subject: Reply with quote Back to top

They keep telling me to reboot. I will tell them to send me a new router and see if that works. The funny thing is that it was working this morning.
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Steve48
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Posts: 4777

PostPosted: Wed Mar 29, 2006 11:22 pm    Post subject: Reply with quote Back to top

Have you tried the hard reset? If that doesn't clear the continuous "router restarting" issue, then it sounds as if the router is gone. When you get back to tech support, demand to be referred to tier 2. If that doesn't get action, then call the business office and tell them that you want to cancel your service, and why.

I certainly believe that they keep telling you to re-boot the thing, but after you've done that with them on the line and it doesn't restore service, do they just tell you to re-boot again?? If not, what do they say??

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Steve Gray
Orlando, FL
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JZ
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PostPosted: Thu Mar 30, 2006 9:36 am    Post subject: Reply with quote Back to top

When I woke up this morning the adapter was working and I had phone service. They did continue to tell me to keep rebooting and it happened about 2 dozen times and that continued to happen with the supposed Tier 2 rep. After almost 4 hours I had to call it a night and hit the rack. I will monitor today and see if it goes down again.
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Steve48
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Posts: 4777

PostPosted: Thu Mar 30, 2006 7:46 pm    Post subject: Reply with quote Back to top

I'm glad it seems to have worked out. I hope some Vonage reps are monitoriing this thread and note just how ridiculous the support seems to have been on this one.

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Steve Gray
Orlando, FL
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Behumat
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Joined: Mar 31, 2006
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PostPosted: Fri Mar 31, 2006 3:59 pm    Post subject: Me too Reply with quote Back to top

Oh no, I WAS going to call them today, but if all they're going to do is keep telling me to reset it, I don't know if I should bother. Maybe I should just go ahead and cancel, because I'm having the exact same issue. Hmmm. Guess, I'll try the hard reboot again, and then call them and see if I can get someone who isn't a total idiot.
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Steve48
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Posts: 4777

PostPosted: Fri Mar 31, 2006 10:16 pm    Post subject: Reply with quote Back to top

It may be frustrating, but if you're having problems you ought to give customer service a chance to resolve them.

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Steve Gray
Orlando, FL
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