Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
mikebrown Posted:
Hello
there, Please
check out -
http://www.vonage-
forum.com/home-wir
ing-installation-g
uide.html
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21


Vonage VoIP Forums

Vonage In The News
Vonage Expands International Presence with Investments in Asia Pacific Region

Vonage to Present at the Oppenheimer 20th Annual Technology, Internet & Communications Conference

Syndication

Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
lbrentg
New Forum Member
New Forum Member


Joined: Mar 28, 2006
Posts: 5

PostPosted: Tue Mar 28, 2006 8:27 pm    Post subject: Problem setting up on shared office network Reply with quote Back to top

I am in San Antonio Texas.
Using Time Warners Road Runner cable service.
I purchased two lines.
Router is lynksys basic broadband router.

Situation:
In office building.
Modem is not in my office. It pumps internet to multiple offices.
My office uses two macs.
Both macs on-line via wireless AirPort Extreme.
Airport plugged into wall's ethernet connect.

Vonage router plugged into different ether net outlet in next room.
(yes, outlet works and works well)
Spent 3, yes 3 hours on the phone with customer service.
Could not get the phone light to come on.
When router is plugged into the wall I can plug a mac into it and internet works fine.

Ideas please before I pack it back up and send it in and call ATT

[ADMIN EDIT TITLE: "Set up does NOT work. Phone help was, no help." IS TOO VAGUE]
View user's profile Send private message
KnckrBckr
Vonage Forum Junior
Vonage Forum Junior


Joined: Mar 22, 2006
Posts: 26

PostPosted: Tue Mar 28, 2006 8:55 pm    Post subject: More info? Reply with quote Back to top

It sounds like you have a NAT problem.

Please provide more information on the firewall/NAT devices in the network. Which devices use private addresses (10.x, 172.16, 192,168 etc)?

Read the sticky post regarding technical posting guidelines...
View user's profile Send private message
lbrentg
New Forum Member
New Forum Member


Joined: Mar 28, 2006
Posts: 5

PostPosted: Tue Mar 28, 2006 9:00 pm    Post subject: Reply with quote Back to top

There are no firewall devices in the network.
Cable modem to airport to computer.
Cable modem to Vonage router to phone.
There are no firewall setting on any device or on either of the macs.
View user's profile Send private message
dconnor
Site Admin
Site Admin


Joined: Mar 05, 2003
Posts: 2264
Location: The Beach

PostPosted: Tue Mar 28, 2006 9:05 pm    Post subject: Reply with quote Back to top

lbrentg wrote:
There are no firewall devices in the network.
Cable modem to airport to computer.
Cable modem to Vonage router to phone.
There are no firewall setting on any device or on either of the macs.


The cable modem is connected directly to two routers?

_________________
Have Questions? Need to speak to Vonage before signing up?
Call: 1-888-692-8074
Both Business and Residential customers can call and speak to a Vonage Sales Rep 24 hours a day.
View user's profile Send private message Visit poster's website
lbrentg
New Forum Member
New Forum Member


Joined: Mar 28, 2006
Posts: 5

PostPosted: Tue Mar 28, 2006 9:31 pm    Post subject: Reply with quote Back to top

The cable modem is connect to a switch, switch connected to my wall (in a different building) wall connected directly Vonage router.
The only router used is the Vonage router.
View user's profile Send private message
dconnor
Site Admin
Site Admin


Joined: Mar 05, 2003
Posts: 2264
Location: The Beach

PostPosted: Tue Mar 28, 2006 9:38 pm    Post subject: Reply with quote Back to top

So the Airport is not in line with this connection?

_________________
Have Questions? Need to speak to Vonage before signing up?
Call: 1-888-692-8074
Both Business and Residential customers can call and speak to a Vonage Sales Rep 24 hours a day.
View user's profile Send private message Visit poster's website
lbrentg
New Forum Member
New Forum Member


Joined: Mar 28, 2006
Posts: 5

PostPosted: Tue Mar 28, 2006 9:40 pm    Post subject: Reply with quote Back to top

My office is in an old bed and breakfast. Each 'room' now office is hardwired for internet. It apprears there is one main connection to the building and they are using a switch to send internet to each office. From the outlet in the office I have the blue ether net cord to the Vonage modem.
View user's profile Send private message
KnckrBckr
Vonage Forum Junior
Vonage Forum Junior


Joined: Mar 22, 2006
Posts: 26

PostPosted: Tue Mar 28, 2006 9:41 pm    Post subject: networking Reply with quote Back to top

It could be that from a NAT perspective:

airport = Vonage router = cable modem

Google NAT if you need more info. It basically masks one network's hosts into one IP address. Generally we see when the NAT is faced up the internet. A public address is on the WAN side (Internet) and private addresses, ususally a 192.168.x.x range, are on the private/trusted side.

My airport runs NAT. My cable modem, by default, runs NAT. I have an ATA which does not run it, but you have a Vonage "router" which typically means it does.

Double NAT'ing occurs when a packet traverses two NATs on the ways to it's destination.

Double NAT'ing a SIP packet usually isn't good.

I assume the Vonage "routers" work best as a stand-alone device in a home network that connect directly to a bridging cable modem. There might be a way to bind Vonage to the WAN port (modem side) of the router and not the LAN side (behind the firewall/NAT). This will make the router look more like an ATA. It doesn't sound like you are using this device for than the analog-digital conversion, you don't really need the "router" functions.

Use an ATA like the Linksys PAP2 behind just a single NAT (your cable modem) and it probably works.
View user's profile Send private message
lbrentg
New Forum Member
New Forum Member


Joined: Mar 28, 2006
Posts: 5

PostPosted: Tue Mar 28, 2006 9:41 pm    Post subject: Reply with quote Back to top

That is correct the airport is not even in the same room.
Each room is hard wired. In one office I have the airport. In the other I have the Vonage router connected directly to the wall. Both running off (supposedly) the same internet connection.
View user's profile Send private message
dconnor
Site Admin
Site Admin


Joined: Mar 05, 2003
Posts: 2264
Location: The Beach

PostPosted: Tue Mar 28, 2006 9:51 pm    Post subject: Reply with quote Back to top

It would be very helpful for us, in order to help you, if you took KnckrBckr suggestion in his first post and run the test in the sticky thread of this forum from the connection that you intend to connect the Vonage adapter to.

Then post the detailed results here.

_________________
Have Questions? Need to speak to Vonage before signing up?
Call: 1-888-692-8074
Both Business and Residential customers can call and speak to a Vonage Sales Rep 24 hours a day.
View user's profile Send private message Visit poster's website
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New patsykf3
New Today 0
Yesterday 0
Total 101029

Who Is On Site
Visitors 1
Members 1
Total 2


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.36 Seconds and Pages In The Last 60 Seconds
The Vonage VoIP Forum