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a-dhold
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Joined: Jun 21, 2005
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PostPosted: Mon Mar 27, 2006 11:16 am    Post subject: decoding events log on a cable modem Reply with quote Back to top

according to my cable company i have intermittent packet loss so i am now on my 3rd cable modem... after they have replaced all the lines to my house and recrimped all the connections.

saturday night when i called they were able to get 12% packet loss.. so the tech sunday replaced my ambit modem the newest model with an older ambit model

my question is how do i decode what all these error messages mean... the cable co has no clue "they are not trained to do anything beyond doing a ping test" according the the last rep i spoke to


format is (time of first error) (time of last error) (number of times) (level) (id code) (error message)

1 SUN MAR 26 20:09:21 2006 MON MAR 27 15:30:08 2006 261 Critical (3) 82000500 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2 MON MAR 27 00:27:39 2006 MON MAR 27 15:56:13 2006 5 Warning (5) 66060510 Map Reject - Downstream Traffic Flow Not Mapped to BPI+ SAID (EC=Cool
3 MON MAR 27 00:57:31 2006 MON MAR 27 16:01:42 2006 9 Error (4) 66060300 Map Request Retry Timeout
4 MON MAR 27 03:52:50 2006 MON MAR 27 04:13:59 2006 3 Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 timeout
5 MON MAR 27 03:52:56 2006 MON MAR 27 04:14:16 2006 13 Critical (3) 82000200 No Ranging Response received - T3 time-out
6 MON MAR 27 03:53:17 2006 MON MAR 27 04:14:39 2006 6 Critical (3) 68000100 DHCP FAILED - Discover sent, no offer received
7 MON MAR 27 03:53:27 2006 MON MAR 27 04:14:43 2006 3 Critical (3) 68000300 DHCP WARNING - Non-critical field invalid in response.
8 MON MAR 27 04:14:43 2006 MON MAR 27 04:14:43 2006 1 Error (4) 68000403 ToD request sent- No Response received

thanks
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