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DallasFlier
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PostPosted: Sat Apr 01, 2006 12:14 pm    Post subject: Reply with quote Back to top

SBMongoos wrote:
ha ha... I called Vonage days ago about the fact that I had switched phone service and that my phone number was ported over. I explained to them that anyone with Vonage that tries to call me is told my number is disconnected. I called into support and discussed this and, once again, was assured that the problem would be fixed in 24 hours.

Well...they still haven't fixed the problem. No suprise there! How ridiculous.

Hey friend, the customer service you USED to get from Vonage was as a valued Vonage customer. Now you're much lower down in the queue since you're no longer a customer. I predict your girlfriend will be able to call you again in May - of 2007! Lol

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SBMongoos
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PostPosted: Sat Apr 01, 2006 12:53 pm    Post subject: Reply with quote Back to top

Probably. Which goes to show....why would one come back? Not much motivation or not much good to pass onto people who ask for your opinion of Vonage. The consistently assure you that things will get fixed and at least within' 24 hours but it NEVER happens. Sad.
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J-Mac
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PostPosted: Sat Apr 01, 2006 11:27 pm    Post subject: Reply with quote Back to top

SBMongoos wrote:
Probably. Which goes to show....why would one come back? Not much motivation or not much good to pass onto people who ask for your opinion of Vonage. The consistently assure you that things will get fixed and at least within' 24 hours but it NEVER happens. Sad.

Wow, this really stinks.

Vonage has never been very good with their internal connections.

Incorrect Caller ID's, connecting to the wrong Voice mailbox... These are the issues I have had that took a long time and hours of CS call time to resolve. Every time I had an issue involving their internal connections, I was told by CS that they had to submit it to another group within Vonage, that the CS techs themselves could not correct those issues.

Bet you're feeling even better now about your switch to Comcast!

This will be interesting. The newsletters I get from the forum here are always blowing their horn about how quickly Vonage is continuing to grow. Once the large ISPs like Comcast get all their service areas set up with their Digital Voice plans, we're bound to see a piece of the market share go that way.

For one, people who are presently using Vonage have both good and bad memories to think about, but it is natural to remember the bad service items. Anyone who is still seething over a Vonage CS issue may be ready to try something else.

Plus, some folks whom otherwise would never consider going with Voip - they're not confident enough to try to set up the router/adapter and wiring by themselves - will reconsider after seeing Comcast commercials and because Comcast will come to their house and set it up and maintain everything for them. That's a very big consideration for a lot of older folks who never really jumped pn the hi-tech bandwagon. Shoot, some folks on the fence about High-speed Internet service may decide to try it and get the Comcast Voip also.

It'll be interesting either way.

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actor90
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PostPosted: Sat Apr 01, 2006 11:34 pm    Post subject: Reply with quote Back to top

There are a couple issues that would keep me jumping from Vonage to Comcast Digital Voice. The big one is price, Comcast should lower that price 29.95. Then I could see it as a possibility. The other issue for me, is not including Canada in the long distance. I have a lot of friends up there, and I like that Vonage includes Canada in their plan. If Comcast were to lower the price and add Canada I might be tempted to jump ship.

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J-Mac
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PostPosted: Sun Apr 02, 2006 12:40 am    Post subject: Reply with quote Back to top

actor90 wrote:
There are a couple issues that would keep me jumping from Vonage to Comcast Digital Voice. The big one is price, Comcast should lower that price 29.95. Then I could see it as a possibility. The other issue for me, is not including Canada in the long distance. I have a lot of friends up there, and I like that Vonage includes Canada in their plan. If Comcast were to lower the price and add Canada I might be tempted to jump ship.


I don't know if you saw or not but I have already posted that the reason it would not be a price increase for me is that Comcast has E911 service in my area - I think in all areas - while Vonage does not. This was not an issue with me at first, but now it has become a bigger issue nationwide, and Vonage seems to yawn at that notion; I doubt that they are even trying in my area anymore, since they can get away with it as it is.

Couple that with the fact that I now have two granddaughters almost daily at my house - this has caused me to re-connect with Verizon (and the very act of typing that makes me ill!) - and I don't ever want something to happen while my daughters and grandbabies are at the house and I am out somewhere. Or I should say that if anything ever did happen while I am out, I want the kids to be able to reach the emergency center right away, without having to pray that Vonage finally has things right in that respect! (Past tests have shown me that while Vonage claims everything is correct, when I test the service, Vonage's call center contractors have not had my correct address - even two days after I corrected it and confirmed it with Vonage.)

Since Comcast DOES have the real thing, I can drop Verizon, thus saving me more than the $15 more that Comcast charges.

First I want to confirm that Comcast's E911 works as advertised.

As for Canada, I only call there two or three times a year, so that isn't a factor in my decision.

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SBMongoos
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PostPosted: Sun Apr 02, 2006 12:47 pm    Post subject: Reply with quote Back to top

actor90:

Bear in mind that the first six months are $29.99. I realize this may not be the long haul. But, consider what you're getting for that $10 difference when it's $39. Not to mention that support is local. I'm not trying to sell Comcast or disrespect Vonage. As I've said for me I need to have my service work and work consistently.
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J-Mac
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PostPosted: Sun Apr 02, 2006 2:34 pm    Post subject: Reply with quote Back to top

Thanks SBMongoos.

Everything working out so far?

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SBMongoos
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PostPosted: Sun Apr 02, 2006 2:44 pm    Post subject: Reply with quote Back to top

They had part of the day not too long ago that they were down for phone service. But otherwise all has been fine minus one quirk. That is to get the email notification for voice mails to work.

I see also that Comcast is going to 16Mb down and 1Mb (broadband internet) up in the near future to compete with Verizon. This is to occur in the near future at no additional charge. Also, package deals are coming down the road to.
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dconnor
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PostPosted: Sun Apr 02, 2006 10:17 pm    Post subject: Reply with quote Back to top

SBMongoos:

Best of luck to you.

Because this thread has taken on the "let's compare Vonage with (*^%@&*" it must be killed. No sorrys here, you know the rules. I think this site has served you well, as you have served it. Smile

Again, good luck to you and your new service.

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