Incoming calls go directly to voicemail... sometimes

Posts: 12 · Vonage Forum Associate Joined: Mar 27, 2006 Posts: 12

Hmmm.... getting pretty frustrating, espeically for customers calling...

My Vonage business line incoming calls SOMETIMES go directly into voicemail.... not one ring (on the incoming caller's phone) and not one ring here.

Sometimes the phone works just fine as it should... rings here like it should and is answered and works fine...

I thought it might be a particular phone that was causing the problem (I had the line that came out of the RTP300 split)... but it's still doing the same thing occasionally with just one phone attached.

I have a 1.3 Mbps connection... so I don't think the speed is an issue...

It's getting pretty frustrating for customers calling and getting dumped right into voicemail... and it's frustrating for us too, because we know we are not using the phone....

Would turning off call waiting have any effect? can I even do that?

Any insight would be helpful.

Thanks!
Dusty

Posts: 4777 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4777

I don't know about call waiting, but what happens if you turn off voicemail all together?

Posts: 12 · Vonage Forum Associate Joined: Mar 27, 2006 Posts: 12

Thanks for the reply...

I turned off call waiting shortly after I posted my origional post, just to see what would happen.

It seems I went all day yesterday without a complaint that my phone went right into voicemail.... Eek

Going to continue with the same settings and setup as I have now to see today if I have the same results.... then I'll add my other phone into the mix and see if things continue to be good.... If we don't have any problems with it by the end of the week, I'm going to blame it on call waiting...

Then maybe I'll turn call waiting back on and see if I have a problem again.. Rolling Eyes

Will keep ya posted, thanks!
Dusty

Posts: 4777 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4777

Sounds like a good plan. If it does turn out to be call waiting, a messgae to Vonage about the problem would be a good thing, even if you don't need it for yourself.

By the way, did you reboot the system after this problem started to see if that would fix it? If not, it's something you should try.

Posts: 12 · Vonage Forum Associate Joined: Mar 27, 2006 Posts: 12

Re: reboot

Yeah... every time I would get a complaint about being dumped right into voicemail, I would reboot the system... evidently, that didn't do the trick, cause it continued to happen.

Things went fine yesterday... (or seemingly so) I'm going to plug my other phone in today and use it that way the rest of the week.

*crossing fingers*

Thanks!
Dusty

Posts: 12 · Vonage Forum Associate Joined: Mar 27, 2006 Posts: 12

Well the issue started up again end of last week after plugging in my second phone.

Sooooo I unplugged the second phone again... rebooted the Vonage router again... ran that way for a while.... same thing started happening with just one phone... and the call quality had gone in the toilet... choppy voices on the other end of the line, delays in response, etc... getting frustrated as heck by this morning, when a new client (pretty big client) calls and I never heard a ring... right to voicemail.

Sooooo I forwarded calls to my cell phone while I messed around with things... I re-arranged my wiring set up and got the router directly connected to the dsl modem... I now have things set up that way and everything else comes out of the Vonage router....

have made a couple of test calls and have had a couple of incoming test calls... things seem to be better... but for how long???

Trying to get thru this between work here at the shop, cause I don't want to be on the phone with Vonage for hours if I can sort it out myself...

Thanks for reading...

To be continued....

Posts: 12 · Vonage Forum Associate Joined: Mar 27, 2006 Posts: 12

Just another update...

Yesterday morning... service was out completely for a while... couldn't get a dial tone, nothing...

Once it came back (magically I suppose) everything seemed pretty good, better I might say as far as calls getting thru and voice quality... (did Vonage do some upgrading or something?).

Today, I try to make OUTGOING calls, and the call rings until the other party picks up and then nothing... dead.. on either end...

Reboot, reboot, reboot... same thing... reboot, reboot, reboot...

Magically, things seem to be working again... arrrrrggghhhh!!!!

This on again/ off again is just not gonna cut it.... *sigh*

Posts: 2257 · Posted: Fri Apr 07, 2006 1:13 pm Post subject:

pcguy -

Just for giggles, run a few tests from www.testyourvoip.com and post the best and worst results here.

Posts: 12 · Vonage Forum Associate Joined: Mar 27, 2006 Posts: 12

Thanks for the comment NateHoy... Not sure how you want this, but here ya go...

From Me to Boston
Media Quality
MOS
4.2 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.57 76.7%
Latency 0.00 0.0%
Packet Discards 0.13 17.5%
Packet Loss 0.04 5.7%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 123 ms
Packet Discards 0.8%
Packet Loss 0.3%
Loss Periods
Min: 20 ms
Avg: 40 ms
Max: 60 ms
Random Loss
Jitter
Min: 0 ms
Avg: 5 ms
Max: 42 ms
Signaling Quality
Post-Dial Delay 79 ms
Call Setup Time 79 ms
Media Delay 204 ms

From Boston to Me
Media Quality
MOS
4.3 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.58 86.1%
Latency 0.00 0.0%
Packet Discards 0.05 6.9%
Packet Loss 0.05 6.9%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 123 ms
Packet Discards 0.3%
Packet Loss 0.3%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss
Jitter
Min: 4 ms
Avg: 6 ms
Max: 59 ms
Signaling Quality
Post-Pickup Delay 100 ms
Call Setup Time 95 ms
Media Delay 131 ms

The above doesn't mean much to me... ask me to analyze a HijackThis log and I'll take care of ya tho... lol

Thanks again!

Posts: 12 · Vonage Forum Associate Joined: Mar 27, 2006 Posts: 12

Then... I started a 700 mb download at 150 KB/sec.... the results are as follows...

From Me to Boston
Media Quality
MOS
2.4 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.57 22.0%
Latency 0.00 0.0%
Packet Discards 0.00 0.0%
Packet Loss 2.04 78.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 170 ms
Packet Discards 0.0%
Packet Loss 6.4%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 40 ms
Random Loss
Jitter
Min: 0 ms
Avg: 5 ms
Max: 18 ms
Signaling Quality
Post-Dial Delay 94 ms
Call Setup Time 94 ms
Media Delay 203 ms

From Boston to me
Media Quality
MOS
2.3 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.58 21.6%
Latency 0.00 0.0%
Packet Discards 0.09 3.3%
Packet Loss 2.01 75.1%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 170 ms
Packet Discards 0.3%
Packet Loss 6.1%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 40 ms
Random Loss
Jitter
Min: 4 ms
Avg: 8 ms
Max: 43 ms
Signaling Quality
Post-Pickup Delay 82 ms
Call Setup Time 91 ms
Media Delay 115 ms

Funny tho, that while the download is happening, phone calls seem to be working just fine for me... Eek