Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
mikebrown Posted:
Hello
there, Please
check out -
http://www.vonage-
forum.com/home-wir
ing-installation-g
uide.html
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21


Vonage VoIP Forums

Vonage In The News
Vonage Expands International Presence with Investments in Asia Pacific Region

Vonage to Present at the Oppenheimer 20th Annual Technology, Internet & Communications Conference

Syndication

Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
pcguy
Vonage Forum Associate
Vonage Forum Associate


Joined: Mar 27, 2006
Posts: 12

PostPosted: Mon Mar 27, 2006 10:21 am    Post subject: Incoming calls go directly to voicemail... sometimes Reply with quote Back to top

Hmmm.... getting pretty frustrating, espeically for customers calling...

My Vonage business line incoming calls SOMETIMES go directly into voicemail.... not one ring (on the incoming caller's phone) and not one ring here.

Sometimes the phone works just fine as it should... rings here like it should and is answered and works fine...

I thought it might be a particular phone that was causing the problem (I had the line that came out of the RTP300 split)... but it's still doing the same thing occasionally with just one phone attached.

I have a 1.3 Mbps connection... so I don't think the speed is an issue...

It's getting pretty frustrating for customers calling and getting dumped right into voicemail... and it's frustrating for us too, because we know we are not using the phone....

Would turning off call waiting have any effect? can I even do that?

Any insight would be helpful.

Thanks!
Dusty
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Mon Mar 27, 2006 10:18 pm    Post subject: Reply with quote Back to top

I don't know about call waiting, but what happens if you turn off voicemail all together?

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
pcguy
Vonage Forum Associate
Vonage Forum Associate


Joined: Mar 27, 2006
Posts: 12

PostPosted: Tue Mar 28, 2006 10:16 am    Post subject: Reply with quote Back to top

Thanks for the reply...

I turned off call waiting shortly after I posted my origional post, just to see what would happen.

It seems I went all day yesterday without a complaint that my phone went right into voicemail.... Eek

Going to continue with the same settings and setup as I have now to see today if I have the same results.... then I'll add my other phone into the mix and see if things continue to be good.... If we don't have any problems with it by the end of the week, I'm going to blame it on call waiting...

Then maybe I'll turn call waiting back on and see if I have a problem again.. Rolling Eyes

Will keep ya posted, thanks!
Dusty
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Tue Mar 28, 2006 7:38 pm    Post subject: Reply with quote Back to top

Sounds like a good plan. If it does turn out to be call waiting, a messgae to Vonage about the problem would be a good thing, even if you don't need it for yourself.

By the way, did you reboot the system after this problem started to see if that would fix it? If not, it's something you should try.

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
pcguy
Vonage Forum Associate
Vonage Forum Associate


Joined: Mar 27, 2006
Posts: 12

PostPosted: Wed Mar 29, 2006 9:33 am    Post subject: Reply with quote Back to top

Re: reboot

Yeah... every time I would get a complaint about being dumped right into voicemail, I would reboot the system... evidently, that didn't do the trick, cause it continued to happen.

Things went fine yesterday... (or seemingly so) I'm going to plug my other phone in today and use it that way the rest of the week.

*crossing fingers*

Thanks!
Dusty
View user's profile Send private message
pcguy
Vonage Forum Associate
Vonage Forum Associate


Joined: Mar 27, 2006
Posts: 12

PostPosted: Wed Apr 05, 2006 12:55 pm    Post subject: Reply with quote Back to top

Well the issue started up again end of last week after plugging in my second phone.

Sooooo I unplugged the second phone again... rebooted the Vonage router again... ran that way for a while.... same thing started happening with just one phone... and the call quality had gone in the toilet... choppy voices on the other end of the line, delays in response, etc... getting frustrated as heck by this morning, when a new client (pretty big client) calls and I never heard a ring... right to voicemail.

Sooooo I forwarded calls to my cell phone while I messed around with things... I re-arranged my wiring set up and got the router directly connected to the dsl modem... I now have things set up that way and everything else comes out of the Vonage router....

have made a couple of test calls and have had a couple of incoming test calls... things seem to be better... but for how long???

Trying to get thru this between work here at the shop, cause I don't want to be on the phone with Vonage for hours if I can sort it out myself...

Thanks for reading...

To be continued....
View user's profile Send private message
pcguy
Vonage Forum Associate
Vonage Forum Associate


Joined: Mar 27, 2006
Posts: 12

PostPosted: Fri Apr 07, 2006 1:03 pm    Post subject: Reply with quote Back to top

Just another update...

Yesterday morning... service was out completely for a while... couldn't get a dial tone, nothing...

Once it came back (magically I suppose) everything seemed pretty good, better I might say as far as calls getting thru and voice quality... (did Vonage do some upgrading or something?).

Today, I try to make OUTGOING calls, and the call rings until the other party picks up and then nothing... dead.. on either end...

Reboot, reboot, reboot... same thing... reboot, reboot, reboot...

Magically, things seem to be working again... arrrrrggghhhh!!!!

This on again/ off again is just not gonna cut it.... *sigh*
View user's profile Send private message
NateHoy
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Fri Apr 07, 2006 1:13 pm    Post subject: Reply with quote Back to top

pcguy -

Just for giggles, run a few tests from www.testyourvoip.com and post the best and worst results here.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
View user's profile Send private message
pcguy
Vonage Forum Associate
Vonage Forum Associate


Joined: Mar 27, 2006
Posts: 12

PostPosted: Fri Apr 07, 2006 3:03 pm    Post subject: Reply with quote Back to top

Thanks for the comment NateHoy... Not sure how you want this, but here ya go...

From Me to Boston
Media Quality
MOS
4.2 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.57 76.7%
Latency 0.00 0.0%
Packet Discards 0.13 17.5%
Packet Loss 0.04 5.7%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 123 ms
Packet Discards 0.8%
Packet Loss 0.3%
Loss Periods
Min: 20 ms
Avg: 40 ms
Max: 60 ms
Random Loss
Jitter
Min: 0 ms
Avg: 5 ms
Max: 42 ms
Signaling Quality
Post-Dial Delay 79 ms
Call Setup Time 79 ms
Media Delay 204 ms

From Boston to Me
Media Quality
MOS
4.3 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.58 86.1%
Latency 0.00 0.0%
Packet Discards 0.05 6.9%
Packet Loss 0.05 6.9%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 123 ms
Packet Discards 0.3%
Packet Loss 0.3%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss
Jitter
Min: 4 ms
Avg: 6 ms
Max: 59 ms
Signaling Quality
Post-Pickup Delay 100 ms
Call Setup Time 95 ms
Media Delay 131 ms


The above doesn't mean much to me... ask me to analyze a HijackThis log and I'll take care of ya tho... lol

Thanks again!
View user's profile Send private message
pcguy
Vonage Forum Associate
Vonage Forum Associate


Joined: Mar 27, 2006
Posts: 12

PostPosted: Fri Apr 07, 2006 3:08 pm    Post subject: Reply with quote Back to top

Then... I started a 700 mb download at 150 KB/sec.... the results are as follows...

From Me to Boston
Media Quality
MOS
2.4 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.57 22.0%
Latency 0.00 0.0%
Packet Discards 0.00 0.0%
Packet Loss 2.04 78.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 170 ms
Packet Discards 0.0%
Packet Loss 6.4%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 40 ms
Random Loss
Jitter
Min: 0 ms
Avg: 5 ms
Max: 18 ms
Signaling Quality
Post-Dial Delay 94 ms
Call Setup Time 94 ms
Media Delay 203 ms

From Boston to me
Media Quality
MOS
2.3 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.58 21.6%
Latency 0.00 0.0%
Packet Discards 0.09 3.3%
Packet Loss 2.01 75.1%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 170 ms
Packet Discards 0.3%
Packet Loss 6.1%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 40 ms
Random Loss
Jitter
Min: 4 ms
Avg: 8 ms
Max: 43 ms
Signaling Quality
Post-Pickup Delay 82 ms
Call Setup Time 91 ms
Media Delay 115 ms

Funny tho, that while the download is happening, phone calls seem to be working just fine for me... Eek
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New patsykf3
New Today 0
Yesterday 0
Total 101029

Who Is On Site
Visitors 2
Members 0
Total 2


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.26 Seconds and Pages In The Last 60 Seconds
The Vonage VoIP Forum