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tplink Posted:
Im trying to add
my HT802 vonage
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Hard Wiring - Installation
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Vonage behind switch
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DWSupport Posted:
After recent
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On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
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Ontario to my home
in
Scarborough, Onta
rio
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Topic:
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On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
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On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

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Hard Wiring - Installation
Topic:
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On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
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In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
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margins , please
share your
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In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
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...

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Topic:
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On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
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Canada. they
should offer
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In The Forum:
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On Jul 17, 2016 at 23:42:46


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PaulW
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Joined: May 05, 2004
Posts: 1
Location: Atlanta, GA

PostPosted: Wed May 05, 2004 7:38 am    Post subject: Customer No Service Reply with quote Back to top

I signed up for Vonage on Feb 26, 2004 with the understanding that Vonage would port all three of my residential phone numbers in 20 days. It is May 5 and I still don't have service. The fact that Vonage provides temporary numbers is useless to me. All I'm getting now is "thats the way it is" from customer service and paying 2 phone bills. Vonage quality (VoIP) is great, their customer service stinks. I do not recommend this service if you have to port any numbers or get any satisfaction from customer no service. Now my service is suspended and I risk losing numbers I've had for 20 years. If that happens, my experience with Vonage will be in the Atlanta press and the Better Business Bureau. I'm tired of getting ripped off. If anyone at the Senior Manager or V.P. level sees this, I would love to talk. Send me an email and I'll be glad to call back!
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garys_2k
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Joined: May 05, 2004
Posts: 183

PostPosted: Wed May 05, 2004 7:40 am    Post subject: Reply with quote Back to top

Is this a Vonage problem, or a problem with your landline carrier(s) dragging their feet?

Which landline carrier(s) are you switching FROM? I suspect that some of them are worse than others, it may not be Vonage's fault (at least in some cases).
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strange_69
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Joined: Mar 07, 2004
Posts: 188

PostPosted: Wed May 05, 2004 9:58 am    Post subject: Reply with quote Back to top

Hmmmm, what is the best way to upset new customers to that Vonage company and get them back to our company? I know, let's take our time porting their numbers. Then when they call us, we'll just deny that we have received the porting request. That way they will get all upset, flame on the forums and come back to us. Mad LOL Vonage will get all the blame, even though it is in their best interest to port quickly to keep customers happy. Even though they are adding 80 new people to their customer support team. That's the best way that I can think of to kill these Voip upstarts Very Happy
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BigBear
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Joined: Mar 17, 2004
Posts: 9

PostPosted: Thu May 06, 2004 12:31 am    Post subject: Re: Customer No Service Reply with quote Back to top

I had the same problem initially when I attempted to port 5 numbers in office to Vonage. One no.went through and the rest was somehoe "stucked". What I did was write to them (didn't help much) and also re-fax the LOA and phone bills to them.

Make sure you fax back one set of phone bill for EACH LOA. Circle the number too. I did this and 1 week later, poof, line ported. Surprised [/quote]
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deansil
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Joined: Apr 26, 2004
Posts: 3

PostPosted: Sat May 08, 2004 9:22 am    Post subject: Reply with quote Back to top

This is from the Vonage website:

"Transferring your number will take a minimum of 20 business days upon receipt of complete and correct paperwork. Vonage will keep you informed of the transfer process via email along the way. We'd like the process to go faster, but your existing phone company has to release the number first."

I have never read anything that led me to believe that Vonage would have my number transferred within 20 days. I am still waiting for my number transfer to complete. I will be thrilled if it happens within 20 days, but I won't be surprised if it takes 40 days.
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