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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
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J-Mac
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Joined: Apr 11, 2004
Posts: 43

PostPosted: Tue Mar 28, 2006 2:36 pm    Post subject: Reply with quote Back to top

One more dumb thing - calling 933 tells me, "911 dialing is currently enabled for this phone."

The robot then tells me to check the Features section of the Vonage website. If you check the Features sectoin while signed in to your Vonage account, it says:

"911 Dialing is NOT automatic. You must activate 911 Dialing for each number on your account. To activate 911 Dialing or Edit your 911 Dialing Address, click one of the links below."

I have activated it - several times, as a matter of fact. I've had Vonage service for two years now. Every time I read a post here about Vonage users who had their 911 service become inactive somehow (don't know if that's true, or if they just get fooled by that same remark on the Features page), I go and check my own. Occasionally I get just a bit nervous that maybe it DID somehow become inactive, and I reactivate it.

Why doesn't that message ever change? Shouldn't it show your 911 activation status right there? Truly poor implementation!

This is especially true when I receive a mailing from Vonage instructing me that I must activate 911 service on my Vonage account.

Vonage continually sends out these letters as "legal insurance", and customers are left to wonder if their activation worked.

Has to be a better way!
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J-Mac
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Joined: Apr 11, 2004
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PostPosted: Tue Mar 28, 2006 2:44 pm    Post subject: Reply with quote Back to top

pdhenry wrote:
If you have Vonage's "basic 911" service, the call still rings at your local 911 center, but the person who answers will not have your address and may not have your phone number.

If you don't even have "basic 911" service your call rings at a national center manned by Vonage employees trained for this job (let's hope it's not in India... Wink )

What message are you hearing when you dial 933?

Sorry pdhenry - I was writing that other post when this one was posted.

I hear: "911 dialing is currently enabled for this phone.", followed by the robot telling me to check the features section of "...our website...".

It does not mention "basic" nor "standard". If someone hears that in a true emergency, they had better be a very cool customer indeed. Sadly, however, most are in the middle of an adrenaline rush and can't fully accept any detailed input after that.
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blakadher
Vonage Forum Evangelist
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Joined: Dec 23, 2005
Posts: 476
Location: Vancouver, WA

PostPosted: Tue Mar 28, 2006 3:20 pm    Post subject: Reply with quote Back to top

When I call 933, by the time I hear the message it's already started playing. This is what I hear:

"...one one dialing is currently enabled for this phone."

It then goes on to say that my calls will be routed to an emergency center and I will need to provide my name and address. I guess that means I don't have E911 service.

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pdhenry
Vonage Forum Master
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Joined: Mar 17, 2006
Posts: 241

PostPosted: Tue Mar 28, 2006 3:27 pm    Post subject: Reply with quote Back to top

J-Mac wrote:
I hear: "911 dialing is currently enabled for this phone.", followed by the robot telling me to check the features section of "...our website..."
That's what I hear also. My understanding is that that is what they say when you have Basic 911. I'm assuming that if you had Enhanced 911 they'd say it was "enhanced" or "E911" service. Note blakadher's description of what is said following the "911 is activated" message.

I think what's important is the statement that you have to provide your name and address. Enhanced 911 would make this available to the emergency center.
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OldSnipe
Vonage Forum Master
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Joined: Mar 16, 2005
Posts: 249
Location: Bend, Oregon

PostPosted: Tue Mar 28, 2006 5:17 pm    Post subject: More 911 Reply with quote Back to top

pdhenry wrote:
Did the robot say you have "911 service" or "enhanced 911"? There's a difference. The "911 service" message points out that you need to give the responder your address and telephone number.


It said 911 service not enhanced 911 It said it is routed to an emergency response center as described in the features section of our website. Guess that means I'm not on the Hot side.

Seems like it ought to work , I'm paying a 911 levee with my propriety tax, a 911 fee to Vonage on my phone bill, an Oregon State 911 fee with my Vonage phone bill. I guess that's politics.

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pdhenry
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Joined: Mar 17, 2006
Posts: 241

PostPosted: Tue Mar 28, 2006 6:27 pm    Post subject: Reply with quote Back to top

I can get worse - I'm in a county with two different PSAPs. Looks like the primary is E911 enhanced and the "secondary" (whatever that means) isn't My 933 message says I have basic 911.
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butterman
Vonage Forum Evangelist
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Joined: Jan 29, 2006
Posts: 323

PostPosted: Tue Mar 28, 2006 8:13 pm    Post subject: Reply with quote Back to top

pdhenry wrote:
raymon wrote:
butterman wrote:
norriton wrote:
From your Vonage phone dial 933 and see what it says.


This is going to sound dumb, but do it slowly and make sure you actually dial 933 and not the real emergency number. I've hear of this happening to quite a few people in their attempt to see what their service is.


I cant recommend that anyone actually dial 911 unless it is an actual emergency.
Not sure but I think butterman made a typo (underscoring his point to enter the numbers carefully Smile ) and meant to say "make sure you actually dial 933."


I sure did make a typo. Embarassed The number is 933. That was 933. All together now..... 9.............3..................3 Exclamation

Can't believe I did that.... sorry all. My post has neen updated.

_________________
Vonage Customer since: 11/2004
ISP: Time Warner (RoadRunner)
Location: NC
Network Setup: Motorola SB5101->Linksys WRT54GL (Running Tomato) ->RT31P2 & PAP2

Last edited by butterman on Tue Mar 28, 2006 8:19 pm; edited 1 time in total
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butterman
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Joined: Jan 29, 2006
Posts: 323

PostPosted: Tue Mar 28, 2006 8:15 pm    Post subject: Reply with quote Back to top

pdhenry wrote:
I can get worse - I'm in a county with two different PSAPs. Looks like the primary is E911 enhanced and the "secondary" (whatever that means) isn't My 933 message says I have basic 911.


I have the same thing. The number I activated second was Enhanced, but the original number does not.

I wasn't sure if this could really be the case or if it was some sort of Vonage snafu.

_________________
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ISP: Time Warner (RoadRunner)
Location: NC
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LMari
Vonage Forum Junior
Vonage Forum Junior


Joined: Mar 08, 2005
Posts: 25

PostPosted: Tue Mar 28, 2006 8:44 pm    Post subject: Reply with quote Back to top

I tried 933 and it says 911 is enabled. Just beware that when you dial 911 it may not be ringing your city's emergency number you thought you dialed.

I live in S. Fla. and dialed 911 when I first enabled 911 dialing to verify who I was calling. I got my city's NON-EMERGENCY number. It rings in the same office that the 911 calls come to . The woman told me they answer all 911 calls BEFORE they answer the line I called.
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acf
Vonage Forum Associate
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Joined: Sep 15, 2005
Posts: 16

PostPosted: Wed Mar 29, 2006 7:52 pm    Post subject: Reply with quote Back to top

The message tells me "Enhanced 911 is enabled for this area..." but how do you verify your address with your local 911 operator without calling them? Eek
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