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Im trying to add
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Had a call from a
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Ontario to my home
in
Scarborough, Onta
rio
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I am looking for a
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HildBeft Posted:
You can recollect
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and open the
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The devices are
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margins , please
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Hi these are most
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their
configuration
guides,
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Lucky_Dube
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PostPosted: Fri Mar 31, 2006 1:46 pm    Post subject: New router with audio issues Reply with quote Back to top

Bought the same router, and ran into the same problem....
Had to figure out a way to fix the problem after both Vonage, and Netgear were unable to help...

Disable the SPI Firewall, and voila...

I would not recommend disabling the firewall unless you have firewall software, and ir might be wise to disable Wireless Broadcasting on the router while the firewall is off....
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mike0905
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PostPosted: Thu May 04, 2006 11:12 am    Post subject: Reply with quote Back to top

ChrisFix wrote:
Debugged a new router causing choppy voice last weekend - turned out to be UPnP. Turned it off and it fixed the issue completely.

Mine is a different router from you, but this is simple to do and worth a try.


Chris, what router were you using when you debugged it by turning off the UPnP? I have the RTP300, with Wg54g v.5 and the Hawking Broadband Booster.

I'm disappointed in the Hawking, when ever I use the internet and the phone, everytime I click on a webpage my audio on the phone gets choppy. I thought the Hawking was supposed to elimate that.
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ChrisFix
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Location: North Carolina

PostPosted: Thu May 04, 2006 11:26 am    Post subject: Reply with quote Back to top

mike0905 wrote:
ChrisFix wrote:
Debugged a new router causing choppy voice last weekend - turned out to be UPnP. Turned it off and it fixed the issue completely.

Mine is a different router from you, but this is simple to do and worth a try.


Chris, what router were you using when you debugged it by turning off the UPnP? I have the RTP300, with Wg54g v.5 and the Hawking Broadband Booster.

I'm disappointed in the Hawking, when ever I use the internet and the phone, everytime I click on a webpage my audio on the phone gets choppy. I thought the Hawking was supposed to elimate that.


The router that I had problems with UpNP is the Trendnet TEW611 - that has the Ubicom StreamEngine chip built in (same chip as the Hawking). I replaced a Linksys WRT54G v4 and Hawking combo I was using.

The Hawking performed flawlessly for me - made a distinct difference in choppy outgoing voice when there was contention for the upstream bandwidth (for example, I could Slingbox and have a normal conversation with the Hawking, but without it, outgoing voice was completely broken up).

Be aware that if you are hearing choppy voice on your receiving end, that would be associated with your downstream or incoming data, which the Hawking/Ubicom StreamEngine doesn't manage. The Ubicom only prioritizes the upstream traffic (as that is usually the bottle neck since most broadband connections are asymmetrical - more bandwidth coming in than going out.

Also, the v.5 of the WRT54G uses a different firmware (no longer open source linux) and many people have had problems with that router. You have updtated to the latest firmware on the router? The initial firmware was documented to work very poorly.

I suspect your problem is the router or the setup with the RTP300, as simply opening a web page should do nothing to your connection as it uses so little bandwidth. So basic debugging questions are:
What are your broadband connection speeds?
What's your network configuration - is the RTP or the WRT actually performing the routing function?
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mike0905
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PostPosted: Thu May 04, 2006 12:43 pm    Post subject: Reply with quote Back to top

Chris,

My speeds are supposed to be 1.5M / 384K, but I usually get around 1.3M/360K, but lately around 1.2M.

I have the DSL modem, then the Hawking, and then I have WRT as my main router, with Vonage RTP300 attached to it.

I turned off my QOS on my Vonage and WRT device. I also followed Nate's directions of turning off everything on the RTP300.

On testyourvoip.com, my score went from a 4.4 to 4.3 with the Hawking device attached.
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ChrisFix
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PostPosted: Thu May 04, 2006 3:29 pm    Post subject: Reply with quote Back to top

For the process of elimination, have you tested with the Hawking removed?

Do you still have drop-outs when surfing the web with just the WRT and RTP?

You have plenty of bandwidth to surf the web and use Vonage at the same time, assuming you're not doing large downloads or uploads.
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Lucky_Dube
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PostPosted: Thu May 04, 2006 3:45 pm    Post subject: Re: New router with audio issues Reply with quote Back to top

wyzard wrote:
Good afternoon. I just upgraded and installed a new router in my home. It is a Netgear WPNT834 RangeMax 240. When I try to use my Vonage phone service, I get a dial tone, which sounds fine, however, when talking with someone, every other word from them is being dropped. I didn't have this problem with my previous router. Would like to get this fixed with this one as I get more speed and range. Any suggestions on what I can do to get my calls to sound normal again?

Thanks for the help.



Disable the Router's firewall will do the trick.... You won't need the router's firewall if you already have firewall software loaded
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mike0905
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PostPosted: Fri May 05, 2006 8:00 am    Post subject: Reply with quote Back to top

ChrisFix wrote:
For the process of elimination, have you tested with the Hawking removed?

Do you still have drop-outs when surfing the web with just the WRT and RTP?

You have plenty of bandwidth to surf the web and use Vonage at the same time, assuming you're not doing large downloads or uploads.


Chris,
I tested it with the Hawking removed,using just the WRT and RTP, and everytime I click on a new webpage, the voice on the other lines gets garbled.

The phone works fine when I'm not surfing the web. Could it be the WRT, what if I got another router. After work, I'm going to remove the WRT and see if's the problem. I'll let you know.

Thanks.
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ChrisFix
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PostPosted: Fri May 05, 2006 8:08 am    Post subject: Reply with quote Back to top

Have you installed the latest firmware from Linksys for the WRT...they did have problems with the early release of the v.5 WRT.

By removing the Hawking, I think you should focus on the WRT not working. If you have the latest firmware, return that router and get something different.

I had good success with a Netgear 802.11G router (cost $30 on sale at CC) and Vonage, but they do have lousy Customer Service.
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mike0905
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Joined: Apr 06, 2006
Posts: 29

PostPosted: Fri May 05, 2006 5:31 pm    Post subject: Reply with quote Back to top

ChrisFix wrote:
Have you installed the latest firmware from Linksys for the WRT...they did have problems with the early release of the v.5 WRT.

By removing the Hawking, I think you should focus on the WRT not working. If you have the latest firmware, return that router and get something different.

I had good success with a Netgear 802.11G router (cost $30 on sale at CC) and Vonage, but they do have lousy Customer Service.


Chris, I disabled the WRT, while still not as bad as when I have the WRT, just using the RTP300, I still get garbled voice coming in when I click on a new page. I guess it's the RTP300, I'll call Vonage and see what they say.
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ChrisFix
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PostPosted: Sat May 06, 2006 6:37 am    Post subject: Reply with quote Back to top

Mike,
I've never used the RTP300 but there are lots of folks here you are pretty expert on that box.

It would help you to get a quicker answer/solution if you would post the info listed in the 'what to post' sticky at the top of the forum:

1. Your location
2. Your ISP name and type (cable, DSL, wireless etc)
3. Upload and download speeds
4. Modem make and model
5. Type of Vonage adapter used ie RT31P2 or PAP2
6. Setup of Network ie Modem---->Vonage Adapter-->PC
7. Issue you are experiencing ie dropped calls, choppy audio etc
8. DETAILED results from www.testyourvoip.com with a test call to Boston.


To help isolate where the problem is, I'd start from scratch with the simplest configuration of Modem, RTP, Phone and see what that does, introducing addtional elements one at a time to see the effect (WRT, Hawking).

Do the above referenced www.testyourvoip.com again and make sure your the problem isn't with your ISP (packet loss comes to mind as a potential), although you mention getting 4.4 and 4.3 scores, which is as good as it gets.

I'm sure others here can bring their RTP expertise to bear as well.
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