spent 6 hours

Posts: 2 · New Forum Member Joined: May 03, 2004 Posts: 2

Hi,
I've been a Vonage customer for about 1 yr. I have the Cisco 186.
Saturday I was helping my father install Vonage. He got a Motorola Vt1000.

We could talk on the phone via Vonage, but we could not access the internet from his computer.

We spent 2 hrs on the phone with the first level of tech support then another 2 hours with a 2nd level guy. Both were stumped as was I.

We could ping the WAN port of the Motorola box, access the Motorola admin, but could not ping anything on the internet or see any web sites. If I bypassed the Motorola box, seeing the net was no problem.

Bad WAN wire... We were talking on the Vonage phone so the WAN connection was obviously OK.

Reading other posts, the two-queue discussion, makes it sound like the PC queue was in the Mot box was busted.

The 2nd level tech suggested we ad a router. We were going to do this anyway.

Question:

When you use the Mot box behind a 4 port wireless router like the Dlink DI-514, do you have the Mot box WAN port connected to one of the 4 wired lan ports and the PC(s) connected to the other DI-514 wired port(s). The PC port of the Mot box is left open?

Or, do you connect the PC port of the Mot box to the DI-514 leaving the WAN port open?

Or, something else?

The Cisco only has one LAN hole making things easier.

Thanks,
Barry.

Posts: 4 · New Forum Member Joined: Apr 22, 2004 Posts: 4

Use the WAN port to plug into your router. Also, I've had better luck using a static IP address. There are also some good posts here on how to configure your router.

Good luck.

Posts: 2 · New Forum Member Joined: May 03, 2004 Posts: 2

Hello,

Thanks for the replies.

Both the first level Vonage tech and 2nd level tech went through the PC net setup and we tried everything in both static and dynamic configurations. We could see the Mot mini-router was getting an IP and DNS from the WAN - Central New York Road Runner cable.

On the PC we tried static and DHCP, hardcodiing DNS addresses in the PC net config, and using the Mot as a gateway for DNS. Using Winipcfg we could see the PC was set properly.

We could ping the WAN port of the Mot box and ping the Mot box LAN port. We were talking on the Vonage phone the whole time, but we could not ping net hosts using alpha or numeric host addresses or view web pages using either address type. Ex:

ping 24.25.26.27 (where Vonage tech could ping this address, I would get a timeout)

It could be the Mot box or it could be some strange firewall in the RR servers. I hope to be able to bypass the PC to WAN gateway of the Mot box and use it as a Voip only - hook the Mot box as a device on a Dlink DI-514 cable router - hook the PC as another device on the DI-514 cable router.

This is the configuration the Cisco 186 uses and it works perfectly well at my home using the same RR service.

Any other ideas?

Thanks,
Barry.

Posts: 104 · Vonage Forum Senior Joined: Jan 31, 2004 Posts: 104

2nd the opinion -- your MOT box is defective.