Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Robertsax Posted:
Fancy computer
programs and
overpriced
getrichquick
schemes
can’t
compare
...

In The Forum:
Vonage UK
Topic:
Cheap Football Jerseys Online
On Jul 21, 2017 at 22:51:35

Robertsax Posted:
Naturally, the
price of this kind
of place is also
high. Include to
this the truth
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Cheap Hockey Jerseys
On Jul 21, 2017 at 22:50:30

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Announces Date of Earnings Release and Conference Call for Second Quarter 2017 Financial Results

Vonage for NetSuite SuiteApp Achieves 'Built for NetSuite' Status

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » LNP – Local Number Portability
Author Message
Joe556
New Forum Member
New Forum Member


Joined: Feb 11, 2006
Posts: 5

PostPosted: Sat Mar 25, 2006 10:01 am    Post subject: Ported - incoming callers get disconnected message. Reply with quote Back to top

I had Sprint for local MCI for LD. Both accounts are closed. My number ported five days ago. Yesterday, I called home and got the "we're sorry, this number has been disconnected etc.." I caled back again and got the same thing - then the third time it went through.

Today my wife told me this happened to sveral of her freinds and family over teh past few days, intermittantly getting a "disconnect message."

Anyone heard of this? I searched and couldn't find the answer.

Any help would be appreciated. Although this isnt a factor, I have

comcast
wrt54g router
rtp300 routing functions disabled.
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sat Mar 25, 2006 10:49 am    Post subject: Reply with quote Back to top

I think you need to call Sprint and talk to them about this. If that doesn't get you anywhere, then you'll need a session with Vonage customer service.

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
Joe556
New Forum Member
New Forum Member


Joined: Feb 11, 2006
Posts: 5

PostPosted: Mon Mar 27, 2006 10:48 am    Post subject: Reply with quote Back to top

This is a serious issue - nobody has ever had this problem?
View user's profile Send private message
NateHoy
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Mon Mar 27, 2006 11:24 am    Post subject: Reply with quote Back to top

Since it's working intermittently, I'd say Vonage really owns the problem, but it's most likely a setup issue on Sprint's side.

Since you aren't a Sprint customer any more, it's unlikely you'll get them to help out, but as Steve suggested, it's probably worth calling them anyway to see if they will resolve it for you.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
View user's profile Send private message
toy18
New Forum Member
New Forum Member


Joined: Mar 27, 2006
Posts: 4

PostPosted: Mon Mar 27, 2006 4:56 pm    Post subject: Reply with quote Back to top

As someone who has worked with Sprint very close I can almost bet the problem is with the translations in the Sprint switch. I have seen this before with ported numbers. I know a business that switched to another local phone company from Sprint. When they ported the number the calls worked from all other locations (bellsouth, verizon) but not from Sprint. So if you had a BS phone you could call the business but anyone with a sprint phone (in the local area) the call would get a message. The problem is that the local sprint CO never correctly worked the port order. So anyone calling from Sprint is being routed to a disconnected number instead of being routed to Vonage. Having worked so closely with Sprint it would not surprise me if this was an intentional "accident" on the tech's part that worked the order.

The best thing to do is have someone in your local area with a Sprint phone call the customer service and place a trouble ticket with Sprint for a number they can not call. They should clear it up fairly quick.
View user's profile Send private message
Jim99
New Forum Member
New Forum Member


Joined: Apr 21, 2006
Posts: 2

PostPosted: Sat Apr 22, 2006 3:29 am    Post subject: Number Disconnected message Reply with quote Back to top

I have a similar problem. I had 2 Vonage lines but switched one of them to another service. The other day I was testing the line and called it from my Vonage line. I received a message telling me the number was disconnected. But my cellphone was able to get through. I had 2 other people try to call me using their Vonage lines and they got the same message. Non-Vonage lines get through OK. Is this the Vonage Revenge for leaving? The reason I left is the other service let me have a Wifi phone without having to start a new account with a new phone number. In fact I have the Wifi phone, a phone adapter, and a softphone all sharing the same phone number (only one device can be active at once) resulting in a $20 phone bill instead of a $60 phone bill.
View user's profile Send private message
howiewifi
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 13, 2005
Posts: 330

PostPosted: Sat Apr 22, 2006 8:48 am    Post subject: Reply with quote Back to top

The behavior that you describe is the same as that described above for Sprint - your number was listed as ported in the national databases, but not in the Vonage servers themselves. The result is that anybody coming in via long distance goes to your new provider, but anyone coming in over Vonage gets the disconnect message, since Vonage apparently does not check the database for numbers that it considers its own.

The solution is likely the same as described for Sprint - call them from a Vonage line and tell them that you can call the number from anything other than Vonage.

As far as accidental or not (for both Sprint and Vonage): You should not confuse incompetence with malfeasance.
View user's profile Send private message
rjbovitz
Vonage Forum Junior
Vonage Forum Junior


Joined: Apr 02, 2006
Posts: 25
Location: Michigan

PostPosted: Sat Apr 22, 2006 3:19 pm    Post subject: Reply with quote Back to top

Gee let's see my old number was ported on April 11th and ever since then I cannot receive incoming calls.

I called my old phone company they gave me the name of who the number was transferred to so I called them. I was told they were waiting on paperwork from Vonage.

I called Vonage. They say they are waiting on paperwork from them. I tell support that I had already called them and they are waiting on them. Vonage says will resend/escalate the call.

Well 11 days later with calls to Vonage and their partner and both are still waiting to hear from the other to finalize the deal.

I am running a small business out of home and probably have lost at least $1000 in business.

What a crock. As soon as this is straightened out I am dropping Vonage and will never suggest them to anyone. Back to overpriced but reliable AT&T.
View user's profile Send private message Visit poster's website
Jim99
New Forum Member
New Forum Member


Joined: Apr 21, 2006
Posts: 2

PostPosted: Sat Apr 22, 2006 9:34 pm    Post subject: Reply with quote Back to top

Are you going back to AT&T POTS or AT&T CallVantage Voip service?
View user's profile Send private message
toy18
New Forum Member
New Forum Member


Joined: Mar 27, 2006
Posts: 4

PostPosted: Thu Apr 27, 2006 10:05 am    Post subject: Reply with quote Back to top

howiewifi wrote:

As far as accidental or not (for both Sprint and Vonage): You should not confuse incompetence with malfeasance.


Trust me I am not confusing anything. I have worked in both CO's and with outside plant people on a first hand basis. I have witnessed things from service tech's breaking something Friday afternoon so they would get OT on Saturday morning to switch guy's bouncing T-1's every hour for a call center that pissed him off. So like I said, it would not surprise me if the CO tech who worked the port order purposely failed to update the LRN table so the calls processed through his local switch were not routed correctly. Now, could this have been a mistake? Possible but not probable.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New patsykf3
New Today 0
Yesterday 0
Total 101029

Who Is On Site
Visitors 1
Members 1
Total 2


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value:
Change:   
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 1.24 Seconds and Pages In The Last 60 Seconds
The Vonage VoIP Forum