Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
TUBSUB Posted:
Vonage router does
not recognize a HP
2270DW printer.
Current setup is:
Comcast-modem
...

In The Forum:
Vonage
Topic:
HP Printer setup issue
On Oct 05, 2014 at 15:28:26

eltonlight Posted:
Is this supported
by Iphone6? I am
just curious.
...

In The Forum:
Vonage
Topic:
Use with iPhone, and switch to data-only plan?
On Sep 24, 2014 at 05:06:04

Jesse641 Posted:
Hi, I have Skype
installed on PC,
but I use it
mainly to talk for
free. Otherwise
...

In The Forum:
Vonage
Topic:
Click to call iPhone App
On Sep 06, 2014 at 13:27:05

UncleDuck Posted:
The quality of
voicemail has
deteriorated to
the point that it
requires listening
...

In The Forum:
Vonage
Topic:
Voicemail Quality and Playback Issues
On Aug 19, 2014 at 17:20:01

Snack Posted:
On a wired
connection, just
connect the Vonage
to the ethernet
port of the hotel
...

In The Forum:
Vonage
Topic:
Using Vonage in a hotel
On Aug 06, 2014 at 19:22:31

Bill18164 Posted:
...
In The Forum:
Vonage
Topic:
Voicemail Problem
On Jul 24, 2014 at 22:15:20

justwarner Posted:
...
In The Forum:
Vonage
Topic:
IP PBX for small business
On Jul 24, 2014 at 07:44:54

adamnmurad Posted:
I talk very, very
infrequently on
the phone. I'm
thinking of
switching to a
data-only
...

In The Forum:
Vonage
Topic:
Use with iPhone, and switch to data-only plan?
On Jul 21, 2014 at 14:29:35

szurcsii Posted:
Hey! I'm
planning to build
my own voip alarm
system. I found a
guide that looks
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Alarm systems and VOIP
On Jun 27, 2014 at 01:09:10

DSewhuk Posted:
The last week I
have seen a
similar issue. I
have gotten 2
simultaneous calls
outbound
...

In The Forum:
Vonage
Topic:
Outbound calls showing when no call is being made
On Jun 11, 2014 at 23:25:10


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage UK
Author Message
DBY416
Full Forum Member
Full Forum Member


Joined: Jul 14, 2005
Posts: 69

PostPosted: Fri Mar 24, 2006 12:49 pm    Post subject: US prompts and commands Reply with quote Back to top

After many posts from months back there still is no mention of when:

# will be changed to hash

* 67 will be changed to 141

*123 will be changed to 1571

voicemail and other recorded messages with references to 441xxxxxxxx will be changed to a uk friendly 01xxxxxxxxx


It's not a case of having a go at the US but this is UK and therefore adaptations should be made available to make the telephony experience using alternatives such as Vonage as close to UK spec as possible..
View user's profile Send private message
g4hlf
Full Forum Member
Full Forum Member


Joined: Jul 19, 2005
Posts: 71

PostPosted: Sun Mar 26, 2006 5:36 am    Post subject: Re: US prompts and commands Reply with quote Back to top

DBY416 wrote:
After many posts from months back there still is no mention of when:

# will be changed to hash

* 67 will be changed to 141

*123 will be changed to 1571

voicemail and other recorded messages with references to 441xxxxxxxx will be changed to a uk friendly 01xxxxxxxxx


It's not a case of having a go at the US but this is UK and therefore adaptations should be made available to make the telephony experience using alternatives such as Vonage as close to UK spec as possible..


Totally agree will all above comments but you did miss removing those horrible voicemail prompts and replacing them with UK voices.

I can only assume that it is difficult for Vonage to segment to UK service and customise it to UK requirements/preference. If this is not the case then I cannot understand why it would take so long to make a few basic changes to translations and datafill.... oh and record a few new announcements!

An update from Kerry would be nice so we all understand what the plan is here!

Regards,

Paul
View user's profile Send private message
DBY416
Full Forum Member
Full Forum Member


Joined: Jul 14, 2005
Posts: 69

PostPosted: Mon Mar 27, 2006 2:07 am    Post subject: Reply with quote Back to top

It would also be good to have a default answer phone greeting, as an option instead of having to record your own. It sort of starts of this way but the first time you call *123 you have to change it to your own message, or go out and buy an anwering machine.

Something like this would be ok - with an English voice or change the US voice from pound to hash.

"please leave a message for 01xxx xxxxxx. Record your message after the tone, When finished simply hang up, or press HASH to cancel"
View user's profile Send private message
sanditeguy
Full Forum Member
Full Forum Member


Joined: Dec 16, 2005
Posts: 57

PostPosted: Mon Mar 27, 2006 9:02 pm    Post subject: Reply with quote Back to top

You can change it back to the original by going to the greetings menu and deleting all your greetings, it then defaults back to the original but will put your recorded name in there, unless you go back and delete the recorded name too, but i'm afraid the pound will stay for you UK folks for now.
View user's profile Send private message Send e-mail
rossyboy
New Forum Member
New Forum Member


Joined: Apr 16, 2006
Posts: 4

PostPosted: Sun Apr 16, 2006 10:54 am    Post subject: US to UK Reply with quote Back to top

Sorry, I only agree with the point that we should change # to hash... *123 is fine, *67 is fine (although wouldn't mind 141). Besides, 1571 is a BT standard - this is Vonage, another network - other telephone firms customise their voicemail system. I prefer the Vonage way of things, my only annoyance is the #.
View user's profile Send private message
jamesm
Full Forum Member
Full Forum Member


Joined: Jan 29, 2005
Posts: 64

PostPosted: Mon Apr 24, 2006 11:16 am    Post subject: US Prompts and Commands Reply with quote Back to top

In response to the request earlier, changing the commands and prompts isnt as straightforward as simply changing a few pieces of code. I wish it were!

There is work being done to anglicise the voicemail prompts but I cant give a specific date. Sorry but is on the list and it will get done--at some point!

regards

Kerry Ritz
Vonage UK
View user's profile Send private message
DBY416
Full Forum Member
Full Forum Member


Joined: Jul 14, 2005
Posts: 69

PostPosted: Mon Apr 24, 2006 4:17 pm    Post subject: Reply with quote Back to top

It's the same old story - it probably will never be changed. When Voip coimpanies launch in the UK - why don't they just provide a UK friendly/similar service (in regards to tones and announcements and telephone service codes) from the beginning, to avoid all these things. Get your marketing people or tecchies to research the way people use and expect to use a service in the country your wanting to supply to, and the correct call progress tones and phrases, instead of just placing originating software on it. Some people might like to have overseas codes and announcements, others just want to use the phone as much like they are used to as possible. Novice and un technically minded people who are using the services, I would've thought would expect to have as near to a traditional phone service as possible, not be confused by international codes to access voicemail and 141 etc etc.
View user's profile Send private message
g4hlf
Full Forum Member
Full Forum Member


Joined: Jul 19, 2005
Posts: 71

PostPosted: Sun Apr 30, 2006 2:08 am    Post subject: Re: US Prompts and Commands Reply with quote Back to top

jamesm wrote:
In response to the request earlier, changing the commands and prompts isnt as straightforward as simply changing a few pieces of code. I wish it were!

There is work being done to anglicise the voicemail prompts but I cant give a specific date. Sorry but is on the list and it will get done--at some point!

regards

Kerry Ritz
Vonage UK


Just adding a few additional translations in your switching platform? at lease that is all that would be required in any other telecoms platform such as H3G!

Regards,

Paul
View user's profile Send private message
Gordy0141
Full Forum Member
Full Forum Member


Joined: Mar 14, 2005
Posts: 55
Location: Glasgow UK

PostPosted: Wed May 03, 2006 7:36 am    Post subject: Reply with quote Back to top

i dunno what the big fuss is about changing this *123 to 1571
i mean fair enough most landline companies use it but i dunno if all do.

and look at the mobile phone operators in the UK how many of them actually use 1571. vodafone has 121, O2 has 901 ect..... and i have never heard of anyone asking them to change their codes people just accept it that its a different company with different codes for their services.

Gordy

_________________
Gordon Morrison
Glasgow UK
Virtual in Massachusetts
BT Voyager 2100 Modem to Lynksys RT31P2
View user's profile Send private message
DBY416
Full Forum Member
Full Forum Member


Joined: Jul 14, 2005
Posts: 69

PostPosted: Wed May 03, 2006 9:50 am    Post subject: Reply with quote Back to top

Fair enough comment, but this is a supposedly an additional/alternative landline service not a mobile phonetype,so it would seem more appropriate to use standard house phone/landline settings. Also even though different mobile companies use different service codes and many may be owned by international companies, how many use an american style voice and terms for their services here in the uk?
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New yvnaipab1
New Today 14
Yesterday 20
Total 84189

Who Is On Site
Visitors 166
Members 2
Total 168


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 3.23
Change:   -0.04
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 1.00 Seconds and 434 Pages In The Last 60 Seconds
The Vonage VoIP Forum