US prompts and commands

Posts: 63 · Full Forum Member Joined: Jul 14, 2005 Posts: 63

After many posts from months back there still is no mention of when:

# will be changed to hash

* 67 will be changed to 141

*123 will be changed to 1571

voicemail and other recorded messages with references to 441xxxxxxxx will be changed to a uk friendly 01xxxxxxxxx

It's not a case of having a go at the US but this is UK and therefore adaptations should be made available to make the telephony experience using alternatives such as Vonage as close to UK spec as possible..

Posts: 71 · Full Forum Member Joined: Jul 19, 2005 Posts: 71

DBY416 wrote:

After many posts from months back there still is no mention of when:

# will be changed to hash

* 67 will be changed to 141

*123 will be changed to 1571

voicemail and other recorded messages with references to 441xxxxxxxx will be changed to a uk friendly 01xxxxxxxxx

It's not a case of having a go at the US but this is UK and therefore adaptations should be made available to make the telephony experience using alternatives such as Vonage as close to UK spec as possible..

Totally agree will all above comments but you did miss removing those horrible voicemail prompts and replacing them with UK voices.

I can only assume that it is difficult for Vonage to segment to UK service and customise it to UK requirements/preference. If this is not the case then I cannot understand why it would take so long to make a few basic changes to translations and datafill.... oh and record a few new announcements!

An update from Kerry would be nice so we all understand what the plan is here!

Regards,

Paul

Posts: 63 · Full Forum Member Joined: Jul 14, 2005 Posts: 63

It would also be good to have a default answer phone greeting, as an option instead of having to record your own. It sort of starts of this way but the first time you call *123 you have to change it to your own message, or go out and buy an anwering machine.

Something like this would be ok - with an English voice or change the US voice from pound to hash.

"please leave a message for 01xxx xxxxxx. Record your message after the tone, When finished simply hang up, or press HASH to cancel"

Posts: 57 · Full Forum Member Joined: Dec 16, 2005 Posts: 57

You can change it back to the original by going to the greetings menu and deleting all your greetings, it then defaults back to the original but will put your recorded name in there, unless you go back and delete the recorded name too, but i'm afraid the pound will stay for you UK folks for now.

Posts: 4 · New Forum Member Joined: Apr 16, 2006 Posts: 4

Sorry, I only agree with the point that we should change # to hash... *123 is fine, *67 is fine (although wouldn't mind 141). Besides, 1571 is a BT standard - this is Vonage, another network - other telephone firms customise their voicemail system. I prefer the Vonage way of things, my only annoyance is the #.

Posts: 63 · Full Forum Member Joined: Jan 29, 2005 Posts: 63

In response to the request earlier, changing the commands and prompts isnt as straightforward as simply changing a few pieces of code. I wish it were!

There is work being done to anglicise the voicemail prompts but I cant give a specific date. Sorry but is on the list and it will get done--at some point!

regards

Kerry Ritz
Vonage UK

Posts: 63 · Full Forum Member Joined: Jul 14, 2005 Posts: 63

It's the same old story - it probably will never be changed. When Voip coimpanies launch in the UK - why don't they just provide a UK friendly/similar service (in regards to tones and announcements and telephone service codes) from the beginning, to avoid all these things. Get your marketing people or tecchies to research the way people use and expect to use a service in the country your wanting to supply to, and the correct call progress tones and phrases, instead of just placing originating software on it. Some people might like to have overseas codes and announcements, others just want to use the phone as much like they are used to as possible. Novice and un technically minded people who are using the services, I would've thought would expect to have as near to a traditional phone service as possible, not be confused by international codes to access voicemail and 141 etc etc.

Posts: 71 · Full Forum Member Joined: Jul 19, 2005 Posts: 71

jamesm wrote:

In response to the request earlier, changing the commands and prompts isnt as straightforward as simply changing a few pieces of code. I wish it were!

There is work being done to anglicise the voicemail prompts but I cant give a specific date. Sorry but is on the list and it will get done--at some point!

regards

Kerry Ritz
Vonage UK

Just adding a few additional translations in your switching platform? at lease that is all that would be required in any other telecoms platform such as H3G!

Regards,

Paul

Posts: 55 · Posted: Wed May 03, 2006 7:36 am Post subject:

i dunno what the big fuss is about changing this *123 to 1571
i mean fair enough most landline companies use it but i dunno if all do.

and look at the mobile phone operators in the UK how many of them actually use 1571. vodafone has 121, O2 has 901 ect..... and i have never heard of anyone asking them to change their codes people just accept it that its a different company with different codes for their services.

Gordy

Posts: 63 · Full Forum Member Joined: Jul 14, 2005 Posts: 63

Fair enough comment, but this is a supposedly an additional/alternative landline service not a mobile phonetype,so it would seem more appropriate to use standard house phone/landline settings. Also even though different mobile companies use different service codes and many may be owned by international companies, how many use an american style voice and terms for their services here in the uk?