Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
UncleDuck Posted:
The quality of
voicemail has
deteriorated to
the point that it
requires listening
...

In The Forum:
Vonage
Topic:
Voicemail Quality and Playback Issues
On Aug 19, 2014 at 17:20:01

Snack Posted:
On a wired
connection, just
connect the Vonage
to the ethernet
port of the hotel
...

In The Forum:
Vonage
Topic:
Using Vonage in a hotel
On Aug 06, 2014 at 19:22:31

Bill18164 Posted:
...
In The Forum:
Vonage
Topic:
Voicemail Problem
On Jul 24, 2014 at 22:15:20

justwarner Posted:
...
In The Forum:
Vonage
Topic:
IP PBX for small business
On Jul 24, 2014 at 07:44:54

adamnmurad Posted:
I talk very, very
infrequently on
the phone. I'm
thinking of
switching to a
data-only
...

In The Forum:
Vonage
Topic:
Use with iPhone, and switch to data-only plan?
On Jul 21, 2014 at 14:29:35

szurcsii Posted:
Hey! I'm
planning to build
my own voip alarm
system. I found a
guide that looks
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Alarm systems and VOIP
On Jun 27, 2014 at 01:09:10

DSewhuk Posted:
The last week I
have seen a
similar issue. I
have gotten 2
simultaneous calls
outbound
...

In The Forum:
Vonage
Topic:
Outbound calls showing when no call is being made
On Jun 11, 2014 at 23:25:10

HtomSirveaux Posted:
Rather than be
long and wordy,
I'll get right to
the point(s): -
Have had VDV23
...

In The Forum:
Vonage
Topic:
VDV23 - Max Upstream?
On Jun 10, 2014 at 18:18:46

revrob Posted:
...
In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On May 22, 2014 at 16:45:07

dconnor Posted:
Try: MODEM
->SWITCH V->
BROWSER ->
-> VONAGE
...

In The Forum:
Vonage
Topic:
Internet via Vonage is only 50Mbps
On May 18, 2014 at 12:31:40


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Announces Date of Earnings Release and Conference Call for Fourth Quarter and Full Year 2013 Financial

Vonage Chief Executive Officer to Present at the Citi 2014 Global Internet, Media & Telecommunications Conference

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
LuisPR
Vonage Forum Master
Vonage Forum Master


Joined: Oct 08, 2004
Posts: 292

PostPosted: Thu Mar 23, 2006 4:15 pm    Post subject: Vonage Puts VoIP 911 Caller on Hold, House Burns Down Reply with quote Back to top

[March 23, 2006]

Vonage Puts Voip 911 Caller on Hold, House Burns Down

By Johanne Torres
TMCnet Contributing Editor

Loren Veltkamp, a homeowner in Chanhassen, Minnesota, lost his house to a fire last month. When Veltkamp noticed that the fire had started, he immediately called 9-1-1 using Vonage. Unfortunately, Vonage put him on hold, causing a delay in the response from emergency workers.

"I called 911 using Vonage broadband and they put us on hold," Veltkamp said when he was interviewed by ABC channel 5 Eyewitness News Minneapolis/St. Paul. "Unbelievable… your house is burning down, and you're put on hold by Vonage."
By the time fire crews arrived, the fire had become a five-alarm blaze. The house was a total loss, but no one was injured.

Vonage claims that nearly 70 percent of its customers now have E911 access, a feature that automatically associates a physical address with the calling party's telephone number.

The New Jersey-based provider has been updating its service with this feature steadily for the past six months. The company has announced that it has been turning up on average over 112 calling centers in more than 45 new counties each week. This month, Vonage has equipped an additional 170 calling centers in over 35 new counties with E911, bringing the total number of calling centers across the nation with emergency service to over 3600.

Voip service providers had to step up to the plate and get their E911 access up and running after the Federal Communications Commission ordered they do so back in June last year. The agency gave the companies 120 days to complete the difficult task. Vonage worked closely with local Public Safety Answering Points (PSAPs), across the country to turn on E911 for as many customers as quickly as it could. Vonage is currently testing new PSAPs which are VoIP-ready every day.
TMC
View user's profile Send private message
taylor2767
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: May 05, 2005
Posts: 400

PostPosted: Thu Mar 23, 2006 4:34 pm    Post subject: Re: Vonage Puts VoIP 911 Caller on Hold, House Burns Down Reply with quote Back to top

"Vonage claims that nearly 70 percent of its customers now have E911 access, a feature that automatically associates a physical address with the calling party's telephone number."


I totally disagree with this statement. I've been with Vonage for almost 1 year and live in the capitol of Ohio and no E911 yet!

Their claim to fame is a farce. There are 88 counties in Ohio and they've only managed to turn on 4 counties all of which are not very populated and have the least amount of users!
View user's profile Send private message
Truth101
New Forum Member
New Forum Member


Joined: Mar 23, 2006
Posts: 1

PostPosted: Thu Mar 23, 2006 4:59 pm    Post subject: Reply with quote Back to top

From: Vonage's Website:
At Vonage, we provide a safe and reliable means of communication in times of emergency.

Well, it doesn't seem so today.

Aren't false advertising and negligence crimes?

(And I believe they actually claim 90% have E911 - at least, that's what they told me...)
View user's profile Send private message
firewall
Full Forum Member
Full Forum Member


Joined: Feb 04, 2006
Posts: 58

PostPosted: Thu Mar 23, 2006 5:22 pm    Post subject: Reply with quote Back to top

This discussion already took place, this is not a new incident!!!!

http://www.vonage-forum.com/ftopic11631.html
View user's profile Send private message
houuser
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Sep 04, 2003
Posts: 435
Location: Houston, TX

PostPosted: Thu Mar 23, 2006 6:17 pm    Post subject: Reply with quote Back to top

I wonder if the delay was between the telephone company central office in his area, and the answering point for his 911 call.

If Vonage sent the call (from his dialing 911) to a central office which was having line problems, the delay could be until their system took notice of a problem. Could be a dead trunk line, or other items (depends on what type of central office his area has, there are three types that I know of (step, cross-bar and digital).

Vonage Customer Service should be able to advise when the call was received by their equipment, and his local telephone company should be able to advise when their equipment received and forwarded the call.

That would be an interesting question to ask his local telephone company which handles the 911 calls.
View user's profile Send private message Send e-mail
dconnor
Site Admin
Site Admin


Joined: Mar 05, 2003
Posts: 2260
Location: The Beach

PostPosted: Fri Mar 24, 2006 12:05 am    Post subject: Reply with quote Back to top

There are some very insightful comments regarding this story up on Slashdot tonight.

Apparently there is much more to this story than what is reported in the original post here.

_________________
Have Questions? Need to speak to Vonage before signing up?
Call: 1-888-692-8074
Both Business and Residential customers can call and speak to a Vonage Sales Rep 24 hours a day.

Last edited by dconnor on Fri Mar 24, 2006 1:02 pm; edited 1 time in total
View user's profile Send private message Visit poster's website
VonageTPA
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Fri Mar 24, 2006 12:39 am    Post subject: Re: vonage fire Reply with quote Back to top

cobra2225 wrote:
a shame a family is without a home because Vonage
can't do there job.


Caca del toro! The average response time for fire/rescue in most areas is 8-10 minutes... Depending on the construction of the building and type of fire, this would represent a major portion of the house on fire. Even with POTS and E911, you're not going to be able to save some structures when you've got them fully engulfed in fire.

"5 alarm fire"s don't happen quickly, so he waited a good while before calling. If you read the original post, you can see that there's more to the story than what that one story said.

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
View user's profile Send private message
SteveV
Vonage Forum Associate
Vonage Forum Associate


Joined: Dec 09, 2005
Posts: 19

PostPosted: Fri Mar 24, 2006 8:16 am    Post subject: Waste of discussion time Reply with quote Back to top

The fire, per the video linked from the original posting was VERY large, sufficient, given the ice and heavily wooded and brush covered terrain to be 5 alarms, in spite of seeing only two units worth of firefighters (which would make it TWO alarms).
For the fire to be THAT established it must have been burning for a heavily extended time. A delay of "a few minutes" hold is irrelevant. For that matter MOST emergencies a delay of a few minutes will not really make the difference in life, death or loss of property. If the condition is that dire the loss is inevitable.

I rather suspect all would've been better served to have let the man go back in the building and stay there...

Hint to the dense: If your house is on fire, *DO NOT* call for help inside the burning structure! Get out and call for help. If you're geographically distant from a neighbor, put a phone box outside.
If you want to call someone from a burning structure, call in for your Darwin award instead!

Roaches flee burning buildings. Rats and mice flee burning buildings. People flee TO burning buildings.
View user's profile Send private message
blakadher
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 23, 2005
Posts: 476
Location: Vancouver, WA

PostPosted: Fri Mar 24, 2006 12:59 pm    Post subject: Reply with quote Back to top

The more tragic item we can all take from this thread is the misuse of the words "their" and "there". Twisted Evil

_________________
Blakadher Legend
RTP300 behind a D-Link 614+ on Comcast
http://vonage.luthertech.com
View user's profile Send private message Visit poster's website
singingjim
New Forum Member
New Forum Member


Joined: Mar 24, 2006
Posts: 2

PostPosted: Fri Mar 24, 2006 1:44 pm    Post subject: Reply with quote Back to top

Just use your cellphone to dial 911. Problem solved. Vonage warns everyone who signs up that their 911 isn't the same as regular landline 911. That should send up a red flag right away. I would never use my Vonage line for 911, but then if you have a monitored alarm system on your house/apt. you need a land line anyway so you'd just have a phone hooked up to that and use the landline for 911. Like me. We make a lot of long distance calls so it's worth the cost of having to pay for a landline as well. But seriously, why would anyone use Vonage for 911 if they didn't have to? We all knew when we signed up that it wasn't a good idea.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New MD51
New Today 24
Yesterday 42
Total 82994

Who Is On Site
Visitors 150
Members 4
Total 154


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 3.46
Change:   +0.01
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.81 Seconds and 583 Pages In The Last 60 Seconds
The Vonage VoIP Forum