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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » LNP – Local Number Portability
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pdhenry
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Joined: Mar 17, 2006
Posts: 241

PostPosted: Wed Mar 22, 2006 12:09 pm    Post subject: Features that prevent porting? Reply with quote Back to top

Over at the Verizon porting thread a few people have mentioned that the porting doesn't go through until certain features are removed from the POTS line. Two that I saw mentioned are

DSL
Distinctive Ring

Edit: additional features that may block porting
PIC Freeze
Transfer Freeze
Ring Master
ISDN- or CENTREX-related features


Is there a definitive or anecdotal list of what features would stand in the way of number porting?

I'm on Day 3 with Vonage now and so far, so good. Proably will make the big step soon and port my Verizon (ex GTE) number over to Vonage. Right now I have Call Forwarding activated to send my Verizon calls over to the Vonage number (went through without a hitch, BTW) but I haven't seen whether this is one of those features. I'd like to minimize the time (if any) that forwarding would have to be removed from the Verizon account to permit the port.

Thanks.

If I get responses to this I'll post them above in the list.


Last edited by pdhenry on Tue Apr 11, 2006 8:10 pm; edited 3 times in total
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randym431
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PostPosted: Fri Mar 24, 2006 4:08 am    Post subject: Reply with quote Back to top

I dont think thats true. When the port goes thru, it goes thru. The plug is pulled...
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pdhenry
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Posts: 241

PostPosted: Fri Mar 24, 2006 8:29 am    Post subject: Reply with quote Back to top

Don't know what you mean by "that's not true," but here are some threads that describe distinctive ring being an issue:

http://www.vonage-forum.com/ftopic11142.html
Quote:
I am fully aware that if I want to transfer the land-line number, I need to cancel the DR feature first.

http://www.vonage-forum.com/ftopic11565.html
Quote:
If you have anything on your line such as distinctive ring, DSL your number will not be useable

http://www.vonage-forum.com/ftopic7768.html
Quote:
Vonage will not port the phone numbers with the distinctive ring feature on it.. sorry


There are a lot of threads that say that you can't transfer a number with DSL on it - this makes sense because it prevents someone from inadvertently losing their DSL.

So my question is whether there are other features that can prevent the transfer? I now see that these can be considered special cases they both involves two types of service on one line (two numbers in one case, phone and DSL in the other).

So there are no other problem spots?
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mbkerk
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Joined: Jan 14, 2005
Posts: 63

PostPosted: Fri Mar 24, 2006 1:22 pm    Post subject: Re: Features that prevent porting? Reply with quote Back to top

pdhenry wrote:
Over at the Verizon porting thread a few people have mentioned that the porting doesn't go through until certain features are removed from the POTS line. Two that I saw mentioned are

DSL
Distinctive Ring

Is there a definitive or anecdotal list of what features would stand in the way of number porting?

I'm on Day 3 with Vonage now and so far, so good. Proably will make the big step soon and port my Verizon (ex GTE) number over to Vonage. Right now I have Call Forwarding activated to send my Verizon calls over to the Vonage number (went through without a hitch, BTW) but I haven't seen whether this is one of thosefeatures. I'd like to minimize the time (if any) that forwarding would have to be removed from the Verizon account to permit the port.

Thanks.

If I get responses to this I'll post them above in the list.


I handled my move to Vonage the same way you are. I did not want to get rid of my POTS line (Qwest) before I knew if I liked Vonage.

After a few weeks I decided to shut the POTS line down, and submitted my number for porting. While I was waiting I set my Qwest line to forward to my temporary Vonage number. After almost 2 months waiting, I called Vonage and asked them what was taking so long. They told me that I should turn CF off on the Qwest line... that was probably holding things up. I canceled the CF, and within a week the port went through.

Lesson... turn off all features before you port your number.

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Mark

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pdhenry
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Joined: Mar 17, 2006
Posts: 241

PostPosted: Fri Mar 24, 2006 5:11 pm    Post subject: Reply with quote Back to top

I guess that's my whole question - does call forwarding definitely block a number from being ported? Or would it have been done in a week even if you hadn't un-forwarded your line? I don't want to go 6 weeks with two phones to answer, so it would be good if the current setup worked until the port was complete.
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mbkerk
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Posts: 63

PostPosted: Fri Mar 24, 2006 7:23 pm    Post subject: Reply with quote Back to top

pdhenry wrote:
I guess that's my whole question - does call forwarding definitely block a number from being ported? Or would it have been done in a week even if you hadn't un-forwarded your line? I don't want to go 6 weeks with two phones to answer, so it would be good if the current setup worked until the port was complete.


Who knows... May have been ported anyway, but at the time most ports were taking about a month.

I would disable all features, including call forwarding and distinctive ringing and leave one phone hooked to your POTS line. I would make everyone who may call you aware of your temporary Vonage number until porting is complete.

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Midcontinent Cable
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starling72
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Joined: Mar 25, 2006
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Location: Boone, IA

PostPosted: Sat Mar 25, 2006 6:18 pm    Post subject: Re: Features that prevent porting? Reply with quote Back to top

mbkerk wrote:
pdhenry wrote:
Over at the Verizon porting thread a few people have mentioned that the porting doesn't go through until certain features are removed from the POTS line. Two that I saw mentioned are

DSL
Distinctive Ring

Is there a definitive or anecdotal list of what features would stand in the way of number porting?

I'm on Day 3 with Vonage now and so far, so good. Proably will make the big step soon and port my Verizon (ex GTE) number over to Vonage. Right now I have Call Forwarding activated to send my Verizon calls over to the Vonage number (went through without a hitch, BTW) but I haven't seen whether this is one of thosefeatures. I'd like to minimize the time (if any) that forwarding would have to be removed from the Verizon account to permit the port.

Thanks.

If I get responses to this I'll post them above in the list.


I handled my move to Vonage the same way you are. I did not want to get rid of my POTS line (Qwest) before I knew if I liked Vonage.

After a few weeks I decided to shut the POTS line down, and submitted my number for porting. While I was waiting I set my Qwest line to forward to my temporary Vonage number. After almost 2 months waiting, I called Vonage and asked them what was taking so long. They told me that I should turn CF off on the Qwest line... that was probably holding things up. I canceled the CF, and within a week the port went through.

Lesson... turn off all features before you port your number.


VERY good to know...I've been waiting since January 14 for my number to port from Qwest to Vonage and just realized I had CF enabled last week. Submitted an order with Qwest to have it removed and that got done mid-week, so hope my porting finished in the next week or two. Neither Qwest nor Vonage has been much help working through this, so thank God for these forums. Smile
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pdhenry
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Joined: Mar 17, 2006
Posts: 241

PostPosted: Sat Mar 25, 2006 8:24 pm    Post subject: Reply with quote Back to top

Please post back here if that appears to fix it -- Smile

It doesn't seem to make sense to me to give people my temporary Vonage number for a month or six weeks, only to later tell them to use my old POTs number. So I want to minimize the amount of time that I don't have forwarding in place.
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clave665
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Joined: Nov 28, 2005
Posts: 70

PostPosted: Mon Mar 27, 2006 12:59 pm    Post subject: Reply with quote Back to top

What's funny is that on one hand the LNP request will be rejected if DSL is seen (DSL connected w/TN, TN gets transferred, DSL goes....Cust has no Broadband!!) - BUT, I'd spoken w/a Manager (QUITE rude) over at Verizon who insisted that the Customer's DSL automatically goes to 'Dry Loop' upon receipt of a transfer request so that the number can be xfrd without DSL loss.
Too bad the conversation took a turn for the worse when I mentioned the Verizon Customers who'd lost DSL via the transfer process.
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pdhenry
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Joined: Mar 17, 2006
Posts: 241

PostPosted: Tue Mar 28, 2006 1:41 pm    Post subject: Reply with quote Back to top

I began my porting process today ( 3/28 ).

During the process Vonage provided the following statement:
Quote:
Factors that may cause delays in your number transfer include:

* Contractual obligations

* Features and associated services such as DSL, Transfer Freeze, Distinctive Ring, Ring Master or ISDN- or CENTREX-related features

* Pending changes associated with the number being transferred


I've added the above factors to the list at the top.

For the time being I've also left by Verizon call forwarding intact. I'll drop it over the weekend (out of town anyway).

EDIT: Ring Master is Southwestern Bell's name for Distinctive Ring service
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