Ahhhhhhhhh, I am so frustrated and was wondering if anyone could give me an idea of something I could do.
I live in a new housing development and my home address does not show up on mapquest, or the verification software they use to setup 911 dialing. I have spent the past 4 weeks working with support to override the system, but they have yet to do anything about it. It seems all they do is try different variations of the address, even though I have verified with them it is correct.
Does anyone have a tip or suggestion for working with this? Is there anyone other than support I can contact? I would like to resolve this as I am just days away from canceling my account over the issue.
dconnor Site Admin
Joined: Mar 05, 2003 Posts: 2252
Location: The Beach
Does anyone have a tip or suggestion for working with this?
Yes I do:
Go to your very closest neighbors house (a non-Vonage customer), call your local 911 center’s Admin Non-Emergency phone number (best if done during business hours) and tell them that you are about to make a non-emergency test call (fully explain the situation).
Dial 911. When the 911 center answers, explain the issue very quickly and ask them to read back to you the address that they have on record, verbatim.
Provide that info to Vonage, subbing out your house number for your neighbors.
_________________ Have Questions? Need to speak to Vonage before signing up? Call: 1-888-692-8074 Both Business and Residential customers can call and speak to a Vonage Sales Rep 24 hours a day.
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
All times are GMT - 5 Hours
Vonage Service Plans
Vonage VoIP Members
Members New Raniinody New Today 0 Yesterday 3 Total 64297 Who Is On Site Visitors 92 Members 0 Total 92
1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.
2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.
HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments (for example, U.S. & Canada 300), all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.
Thinking of signing up for Vonage but have questions? Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074 No Vonage Promotional Codes or Coupon Codes are required at www.vonage.com.
The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal as a means to offset
our cost. If you are considering signing up for Vonage and have found our Vonage
News, Customer Reviews, Forums & all other parts of this site useful, please
use our Vonage FREE Month sign up offer Deal Coupon.
Vonage VoIP Phone Service is redefining communications by offering consumers & small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.49 Seconds and 286 Pages In The Last 60 Seconds The Vonage VoIP Forum
Members
New 
New Today 0
Yesterday 3
Total 64297
Who Is On Site
Visitors 92
Members 0
Total 92
0.00