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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
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Topic:
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On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
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On Jul 17, 2016 at 23:42:46


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exitwound
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Joined: Sep 05, 2005
Posts: 33

PostPosted: Mon Mar 20, 2006 6:40 pm    Post subject: Irritating Repeating PRIVATE Caller - What to do about it? Reply with quote Back to top

Every day at 8.03am, I receive the same call. It's an automated recording of "an important business matter". it asks for no one by name, just a recording to call back. I have received this call for the past 2 weeks, EVERY DAY at 8.03am, and again mutliple times during the evening on a few days. I am sick of it really. I have not called the number back for fear that it might indicate that this line IS occupied by someone? I am on the Do Not Call list as well as Vonage, so I am unaware of how I got onto this list , whatever it may be.

There is no current way to block private callers on Vonage? Is there anything I can do?
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blakadher
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Joined: Dec 23, 2005
Posts: 476
Location: Vancouver, WA

PostPosted: Mon Mar 20, 2006 6:54 pm    Post subject: Reply with quote Back to top

Until Vonage decides to give us ACB/ACR there's not a lot you can do. You could try calling Vonage CS and find out if they can enable ACB/ACR on your account (there's been rumors that they can do this). Or you could find the number not in service tone and make that the first part of your voicemail message. Sometimes this will cause an automated system to delete your number from its database. Or call the number and tell them to put you on their do not call list and that you'll be reporting any future calls from their company.

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exitwound
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Joined: Sep 05, 2005
Posts: 33

PostPosted: Mon Mar 20, 2006 7:44 pm    Post subject: Reply with quote Back to top

I just received a call from PRIVATE again. This time, I picked up. Silence. Nothing there. Not the recording.

*sigh* I really wish ACR was implemented. If Vonage doesn't offer it soon, I'll be switching to Comcast Voice when they takeover the Adelphia service in town here.
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Steve48
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PostPosted: Mon Mar 20, 2006 9:37 pm    Post subject: Reply with quote Back to top

Given that they don't seem to want to stop, I'd return the call. Tell them to buzz off, and then slam them with a don't-call violation.

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exitwound
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Joined: Sep 05, 2005
Posts: 33

PostPosted: Tue Mar 21, 2006 12:29 pm    Post subject: Reply with quote Back to top

Well, it's happening more frequently than I thought! I've done lookups online searching for keywords that are used in the recording but have come up with nothing. I may call later to see who they are. (blurred areas are real contacts) I don't know who the 800 # is either *sigh*

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VonageTPA
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Joined: Jul 11, 2005
Posts: 1715
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PostPosted: Tue Mar 21, 2006 1:03 pm    Post subject: Reply with quote Back to top

Try calling up tech support & request a Level 3 tech...and see if you can get them to turn on ACR for you. You might have to try a couple of times to find someone who knows how to do it & is willing to do it. Specifically, tell them you want to turn on Block ANC Serv on your adapter if you're using a PAP2/RT31P2/WRT54GP2, or set ANON_CALL_BLOCK = 1 on the RTP300/WRTP54G devices.

If you've got a really swift tech, then go for the gold and see if you can get them to turn on the * codes for this feature.

For the PAP2/RT31P2/WRT54GP2:
Have the tech set: (Under Regional settings)
Block ANC Act Code: *77
Block ANC Deact Code: *87

Or for the RTP300/WRTP54G:
Have the tech set:
FCODE_ANON_BLOCK to *77
FCODE_ANON_UNBLOCK to *87.

If you can get the tech to do this portion, then you'll be able to dial *77 to activate anon call blocking, *87 to disable it, at your will, rather than having to call up Vonage tech support to do it each time.

FWIW, when/if Anonymous Call Blocking is enabled on the device, it WILL NOT ring or produce any indication that you have an incoming call and the call will go straight to voice mail if you have no other call forwarding options configured. Simulring/Call Forwarding will still operate like normal regardless of ACB. . I'm not sure what the behavior on all of the devices will be with this feature. This might also block "Unavailable" CallerID calls as well, which could be quite a few people. If you go this route, I'd HIGHLY suggest that you get the tech to set up the feature codes so that you can enable/disable ACB easily just in case it causes problems.

_________________
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DallasFlier
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PostPosted: Tue Mar 21, 2006 2:00 pm    Post subject: Reply with quote Back to top

exitwound wrote:
Well, it's happening more frequently than I thought! I've done lookups online searching for keywords that are used in the recording but have come up with nothing. I may call later to see who they are. (blurred areas are real contacts) I don't know who the 800 # is either *sigh*


Well, out of curiosity, I called the 800 number - its Progressive Insurance, and says "we tried to contact you about an important matter concerning your auto insurance policy..."

As for the anonymous calls, may or may not be true in this case, but in general, a request to return a call about "an important business matter" is generally indicative of a bill collector call, and they're legally allowed to call you during the hours of 8 AM to 9 PM, and all of your anonymous calls in that screen shot were during that time frame. If it IS a bill collector, or course you can't make them quit calling or threaten them with any do-not-call violations either.

_________________
TWC 20M/2M w/Moto DOCSIS 3 --> WRT54G v2 (Tomato F/W) --> 4 PC's, 2 wireless; 4 networked DirecTV boxes; PS3 (powerline wired) & Wii (wireless) VT2442 (routing OFF), RTP300 (routing OFF) & V-Portal - Total of 4 Vonage lines
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exitwound
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Joined: Sep 05, 2005
Posts: 33

PostPosted: Tue Mar 21, 2006 2:15 pm    Post subject: Reply with quote Back to top

I don't have Progressive Insurance. And neither does my roommate.

Bill collector? I wish they'd call in person if that's the case. Though, I don't owe anything. I have no bills. They're paid automatically online every month, even down to rent. Unless my roommate is racking up something, I don't think it'd be a bill collector.

It's 2006. I'm wondering why we don't have features like "block this number when it calls" or "block all numbers starting with". Why don't we have control over our own phone lines? It's crazy really. Kinda wish I had control over such things. If i could, I'd get rid of the phone altogether.
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blakadher
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Joined: Dec 23, 2005
Posts: 476
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PostPosted: Tue Mar 21, 2006 3:33 pm    Post subject: Reply with quote Back to top

Is this a new number that you were assigned by Vonage or did you port your old number over? If it's the former, it sounds like someone had that number before and now you've gotten stuck with calls meant for them. If it's the latter, hmmm. Weird.

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BLIFlyer
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Posts: 16

PostPosted: Wed Mar 22, 2006 11:54 am    Post subject: Reply with quote Back to top

I got some calls like that when I first got my Vonage number, they were for the person who had the number before me. The only way to get them to stop is to talk to a person directly at the number that's calling, ask them who they are calling for, and tell them that person no longer has your phone number and to not call any more. That got the calls to stop for me. Until you do that, they have no way of knowing the person they're looking for no longer has that number.

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location: East Wenatchee, WA
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