Over and OUt

Posts: 2 · New Forum Member Joined: Oct 13, 2005 Posts: 2

I tried very hard to figure all this out. Extra bandwidth, tweaking options, pingplotter. Inconsistant service forces me to go back to a conventional phone line. I'll be paying the bigger bucks, but I absolutely needed to hear and be heard. Vonage still has a long way to go for business use, in my opinion. Six months is long enough for a fair evaluation, but that's not why I'm posting.

I am on HOLD trying to disconnect my service. Easy enough to sign up on line, but now I have to deal with a warm body to say goodbye. All well and good, but Bon-Vonage does not have enough warm bodies on staff to take care of the disconnect business. Get this, I called this morning (Monday) 9:00AM and they are flat telling me in a recording that it would be best if I called back on Tuesday after 11:30AM! I guess if we give them about 26 hours, they can actually handle thier touted 1 million customer install base. So, one last customer service insult and the waste of my time will be complete. I wont be back.

Posts: 241 · Vonage Forum Master Joined: Mar 17, 2006 Posts: 241

I guess that Mondays are a heavy caller load time, given the number of people who install and/or discover a problem over the weekend. I know that my home&auto insurance recommends not calling on a Monday for routine service. Hang in there. Sorry things haven't worked out - I'm about to begin my own evaluation as soon as the box arrives.

Posts: 193 · Vonage Forum Master Joined: Feb 28, 2005 Posts: 193

clemwood wrote:

I tried very hard to figure all this out...Six months is long enough for a fair evaluation, but that's not why I'm posting...

Hit and run

clemwood wrote:

I am on HOLD trying to disconnect my service...So, one last customer service insult and the waste of my time will be complete. I wont be back.

How much time did you waste with us?

clemwood wrote:

I have a Belkin F5d7130 access point connected to my 300 router that is connected to my DSL modem. So far the AP seems to be up and running with the WLAN light on but I cannot see it form my laptop. Any ideas?

I'm quite sure you did spend a lot of time trying but, one post in six months to correct a very vague description of what's wrong. I am also sure the chairmen of this post board would be happy to help you with a better description, more description of your problems? Wired connections, IP addresses, Can calls even be made? Can you access the rtp300?