Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
bluerdg Posted:
Been working with
tech support
trying to figure
this one out,
thought maybe
someone
...

In The Forum:
Vonage
Topic:
Outbound calls showing when no call is being made
On Mar 17, 2014 at 13:24:06

citycash Posted:
Easy peasy !! I
now have three
Vonage lines ( two
boxes) I
transferred my BT
number
...

In The Forum:
Vonage UK
Topic:
Number porting
On Jan 05, 2014 at 06:18:47

bmccull Posted:
It's not that it
will never work.
It is just that
Vonage works
better over cable
...

In The Forum:
Vonage
Topic:
need Help with Clear Spot 4G internet
On Dec 29, 2013 at 15:17:12

joelmch Posted:
Certainly a
firewall issue.
You can probably
try connecting
directly to the
ISP
...

In The Forum:
Vonage
Topic:
Can make calls but can not receive them
On Dec 01, 2013 at 11:29:02

joelmch Posted:
That's really
unfortunate. I
think they would
provide you a
refund. My opinion
...

In The Forum:
Vonage
Topic:
moving date for disconnect fees
On Dec 01, 2013 at 11:28:29

joelmch Posted:
Hi buddy, I was
just wondering
about this. Are
you still with
Vonage by any
chance?
...

In The Forum:
Vonage
Topic:
Call Billing Question
On Dec 01, 2013 at 11:28:00

joelmch Posted:
Looks like a
config set up
issue to me. You
might want to try
calling the tech
support.
...

In The Forum:
Vonage
Topic:
Vonage Register Error [Code 004] - can''t solve
On Dec 01, 2013 at 11:27:25

joelmch Posted:
Perhaps you have
an active download
going on at the
back ground. Try
stopping it
...

In The Forum:
Vonage
Topic:
Intermittent Voice Interruption, calls cutting out
On Dec 01, 2013 at 11:26:52

joelmch Posted:
No for me. You can
easily block that
caller ID by the
way.
...

In The Forum:
Vonage
Topic:
anyone getting annoying calls from 3104295382?
On Dec 01, 2013 at 11:26:20

joelmch Posted:
Hi Mamboking, I
was just wondering
about this. Were
you able to
resolve this by
...

In The Forum:
Vonage
Topic:
Uverse with Vonage and Airport extreme base station
On Dec 01, 2013 at 11:25:59


Vonage VoIP Forums

Vonage In The News
Vonage Extends Home Phone Use and Savings Beyond the Front Door

Vonage Granted Another Three Patents

Syndication

Vonage Customer Reviews
Appreciation
Appreciation



Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



international connection
international connection



VDV21-VD adapter and Vonage service - a winner!
VDV21-VD adapter and Vonage service - a winner!



Should have signed up sooner!!!!
Should have signed up sooner!!!!




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Hard Wiring - Installation
Author Message
sj2
Full Forum Member
Full Forum Member


Joined: Mar 19, 2006
Posts: 73

PostPosted: Sun Mar 19, 2006 7:33 pm    Post subject: home wiring and dead jacks Reply with quote Back to top

When I first got Vonage, I followed the directions and hooked it up to the house wiring (after first disconnecting outside lines). For some reason, I was able to get phone service through my 2 jacks downstairs, but none in the upstairs jack. I had been using the upstairs jack with Southwestern Bell for 10 years and no problems. I double checked the wiring, changed to the second connection just in case and no, the jack is dead to Vonage. When I called Vonage, they said that there must be a second wiring system in the house that's not connected to the downstairs jacks. That only makes a little sense to me, but I still can't find where they would have put the second set of wires in to upstairs.
Any other reasons for the upstairs not working when downstairs does?
Thanks
View user's profile Send private message Send e-mail
mundy5
Member of the Week
Member of the Week


Joined: Feb 28, 2005
Posts: 1179

PostPosted: Sun Mar 19, 2006 9:03 pm    Post subject: Reply with quote Back to top

can you determine whether your home is configured with a home run pattern (i.e. all the jacks lead to one central location) or is it in a sequential pattern (i.e. all the jacks have 1 set of wires coming in and 1 set of wires going out from it)? If it is a home run pattern then tell us or post a picture for us to see how you disconnected your home from the telco. It could help us determine what exactly is going on.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
View user's profile Send private message
sj2
Full Forum Member
Full Forum Member


Joined: Mar 19, 2006
Posts: 73

PostPosted: Sun Mar 19, 2006 9:13 pm    Post subject: home phone wiring and dead jack Reply with quote Back to top

Ok, now I am confused.
When I pulled the wires from the connection outside my house, I had 2 separate lines into the house at the time. I disconnected each pair and put the electrical tape on each. My understanding of my phone system is that all the wires ran to the outside connection (like the pretty picture of the old lightning prevention box on this website) and then to the phone company. That is why I was skeptical about their being a different set of wires upstairs vs downstairs. However, each of my jacks had wires for up to 4 connections. I didn't notice anything going out of the jacks though. Only in.
What would look different if it were not a home run system?
Thanks.
View user's profile Send private message Send e-mail
navydavy2001
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: May 26, 2005
Posts: 1125
Location: United States

PostPosted: Sun Mar 19, 2006 9:18 pm    Post subject: Reply with quote Back to top

Hmmm, I wonder what would happen if you took the pairs that you disconnected at the box, and connected them to each other? Wouldn't that create a nice, neat closed loop of the whole house?

_________________
http://www.thejeffriestube.com
View user's profile Send private message Visit poster's website
sj2
Full Forum Member
Full Forum Member


Joined: Mar 19, 2006
Posts: 73

PostPosted: Sun Mar 19, 2006 9:26 pm    Post subject: home phone wiring and dead jack Reply with quote Back to top

navydavy2001 wrote:
Hmmm, I wonder what would happen if you took the pairs that you disconnected at the box, and connected them to each other? Wouldn't that create a nice, neat closed loop of the whole house?


well, it's a possibility but I know for certain that the blues were to my home line and the oranges were to my second line when I got that one put in. That being the case, the blues worked fine for [/B]ALL [/U]the jacks in my house for 7 years before I had the phone guys out to show me how to connect the oranges for my second line into the house. I don't think they connect to each other. Sad
View user's profile Send private message Send e-mail
mundy5
Member of the Week
Member of the Week


Joined: Feb 28, 2005
Posts: 1179

PostPosted: Sun Mar 19, 2006 9:49 pm    Post subject: Reply with quote Back to top

you will know if they are connected sequentially (i.e. not homerun) if you open up a jack and there are 2 sets of blue / white with blue stripes wires.

A homerun pattern will typically end at a junction box of some sort like in your basement.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sun Mar 19, 2006 11:20 pm    Post subject: Re: home phone wiring and dead jack Reply with quote Back to top

sj2 wrote:
navydavy2001 wrote:
Hmmm, I wonder what would happen if you took the pairs that you disconnected at the box, and connected them to each other? Wouldn't that create a nice, neat closed loop of the whole house?


well, it's a possibility but I know for certain that the blues were to my home line and the oranges were to my second line when I got that one put in. That being the case, the blues worked fine for [/B]ALL [/U]the jacks in my house for 7 years before I had the phone guys out to show me how to connect the oranges for my second line into the house. I don't think they connect to each other. Sad


Dave hit the nail on the head. If you had two sets of wires going into the house, then the blues should be connected together and the blue/whites should be connected together to make everything work. I suspect that they were connect to screw terminals that were in turn connected the POTS line. When you removed them from the POTS connection you must have also separated them, and that removed the normal path for the Vonage service to reach the dead jacks.

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
sj2
Full Forum Member
Full Forum Member


Joined: Mar 19, 2006
Posts: 73

PostPosted: Sun Mar 19, 2006 11:47 pm    Post subject: dead jack Reply with quote Back to top

but if taking those wires off the screws (like it said in the Vonage manual) make one jack not work, why do my others still work?


also from this forum in the installation instructions it says... (Some people have tried temporarily "bridging" line one, the blue pair, and line two, the orange pair, inside the Network Interface Unit, to see if that will make the "dead" jack start working. We don't recommend this unless you have a good understanding of basic telephone wiring AND you make absolutely sure that both pairs are disconnected from the telephone company's wiring.)

although I'm not sure that was what you meant by putting the wires together again.
When the weather gets warmer I'll have to go take pictures.
View user's profile Send private message Send e-mail
mundy5
Member of the Week
Member of the Week


Joined: Feb 28, 2005
Posts: 1179

PostPosted: Mon Mar 20, 2006 9:45 am    Post subject: Reply with quote Back to top

I think Dave was working off your statement here:

sj2 wrote:
I had 2 separate lines into the house at the time. I disconnected each pair and put the electrical tape on each.


I think what you are saying is that you had 2 lines coming into your home. Line 1 to your upstairs and line 2 to your downstairs or vice versa. Is that correct? Then putting those two sets of wires together will indeed work because your jacks upstairs are connected to one pair (say the blue pair) and the jacks downstairs are connected to the 2nd pair (say the orange pair). Once you disconnected them both from the terminals, they are basically shorted out. So now there is no way for the downstairs jacks to be physically connected to the upstairs jacks b/c they have been disconnected in one sense.

If you don't want to connect the wires together at the NIU, then what you need to do is to make sure that all your jacks (both upstairs and downstairs) have the exact same two pairs of wires on the line 1 terminals on the jacks. It should preferrably be blue/white with blue stripes.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
View user's profile Send private message
sj2
Full Forum Member
Full Forum Member


Joined: Mar 19, 2006
Posts: 73

PostPosted: Mon Mar 20, 2006 1:54 pm    Post subject: dead phone jack upstairs Reply with quote Back to top

mundy5 wrote:
I think Dave was working off your statement here:

sj2 wrote:
I had 2 separate lines into the house at the time. I disconnected each pair and put the electrical tape on each.


I think what you are saying is that you had 2 lines coming into your home. Line 1 to your upstairs and line 2 to your downstairs or vice versa. Is that correct? Then putting those two sets of wires together will indeed work because your jacks upstairs are connected to one pair (say the blue pair) and the jacks downstairs are connected to the 2nd pair (say the orange pair). Once you disconnected them both from the terminals, they are basically shorted out. So now there is no way for the downstairs jacks to be physically connected to the upstairs jacks b/c they have been disconnected in one sense.

If you don't want to connect the wires together at the NIU, then what you need to do is to make sure that all your jacks (both upstairs and downstairs) have the exact same two pairs of wires on the line 1 terminals on the jacks. It should preferrably be blue/white with blue stripes.



AHA! I see the confusion. I had 2 phone lines coming into the house. I could make each of the jacks in my house have 2 different phone numbers, one for business and one for home. I did not have it set up that way. I originally had only the home phone line into the house and it worked in ALL the jacks. About 7 years after moving in, I added the second phone line for the computer and made one of my downstairs jacks have 2 separate lines - one the original home line and the other the new computer phone line. The upstairs jack never changed.
Does that make more sense now? If one incoming line was able to get my phone connection to all 3 jacks in my home (one of which is upstairs) then why would only the downstairs ones work with Vonage? I kept all 3 connections the same as when I had one incoming phone line. ie they were all blue and blue/white connected to the screws.
View user's profile Send private message Send e-mail
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New Ronaldroup
New Today 3
Yesterday 7
Total 80787

Who Is On Site
Visitors 129
Members 3
Total 132


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 3.88
Change:   +0.07
Up to 15 Minute Delay

Site Search
 






†Limited time offer. Cannot be combined with any other promotional offer. Valid for new accounts only. Limit one (1) Restaurant.com Gift Certificate per account. Customer must subscribe to Vonage for 61 consecutive days to receive the Gift Certificate. Allow 8 weeks after the 61-day requirement to receive the Gift Certificate via email. Redeem the gift certificate online at http://Dine.Restaurant.com before use. Valid for dine-in only unless otherwise stated. Unredeemed gift certificates not valid toward purchase at restaurants. Limit of one (1) gift certificate at given restaurant per party per month. Minimum spend requirements and other restrictions on the Restaurant-Specific Gift Certificates and online merchant websites vary and are subject to change. Other restrictions may apply. Visit http://Dine.Restaurant.com for complete terms and conditions and participating restaurants. Vonage has the sole right to decide all matters and disputes arising from the Gift Certificate and all decisions are final. All taxes on gift certificates are solely Customer's responsibility. Vonage is not responsible for any damage to the Gift Certificate or product defects of any kind. In the event that the Gift Certificates become unavailable for any reason, Vonage reserves the right to provide a substitute of similar type and value.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.95 Seconds and 213 Pages In The Last 60 Seconds
The Vonage VoIP Forum