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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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hubbub
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PostPosted: Sat Mar 18, 2006 7:12 pm    Post subject: **7 Seven Hours of Troubleshooting!!! Still No Service!**** Reply with quote Back to top

I was so excited about receiving my router - I haven't had a phone for a week! Today since receiving my RT31P2 7 hours ago I've been troubleshooting to make it work. I followed the direcitons got everything correctly hooked up but I can't get a dial tone. I did the trouble shooting suggetions from the site over and over. Finally, about an hour ago I drove up the road to call Vonage customer service. I was on hold with customer service for 15 minutes. A hindu or pakistani gentleman finally answered and wanted my router model number and phone number. Of course I left the house not knowing I needed either. So he couldn't help me.

Why can't tech support be web based? I don't have another phone line and driivng to a neighbors house to wait on hold for 15 minutes is not fun.

Now after the fact I've gone to product reviews and it's not looking so good. I really need for this phone to work as I have stuck it on all of the resumes that I sent out last week. Maybe that wasn't smart but it just never crossed my mind that the service would not work.
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Steve48
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Posts: 4777

PostPosted: Sat Mar 18, 2006 7:27 pm    Post subject: Reply with quote Back to top

I see you've re-posted in a new thread. That's good. See my reply at the bottom of the other thread, then reply here.

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sinceMay2004
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Posts: 193

PostPosted: Sat Mar 18, 2006 8:46 pm    Post subject: Reply with quote Back to top

hubbub wrote:

I plugged my one phone line in one of the 2 phone line places on the router (of course it's plugged in the phone)

It must be the phone 1 port.

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Detroit Comcast
SB5100-2.3.2.5-SCM01-NOSH;DLP:+11dB/SNRatio:38dB/ULP:45dBmV
vt1005: Software:VT20_02.02.00_A Bootrom:VT20_02.02.00_A
HW: VT1000 Revision: 0 BSP: 1.2/0
CfgFile: 1145306143711/1002237868
SB5100~wrt54gL~~vt1005~~2pc~~x51v~~laptop
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hubbub
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PostPosted: Sat Mar 18, 2006 9:10 pm    Post subject: Reply with quote Back to top

sinceMay2004 wrote:
hubbub wrote:

I plugged my one phone line in one of the 2 phone line places on the router (of course it's plugged in the phone)

It must be the phone 1 port.


Believe me I've checked... everything is plugged in their appropriate ports. It's clearly written phone 1 and phone 2 - I'm not a techie but I'm not a total idiot. I did another reboot before replying to this post. Still no dial tone. No lights on router to indicate phone service is working.

Based on the product reviews and critiques I've read since beginning my troubleshooting, Vonage has some issues. Apparently I'm not the only one that has had this same problem. So to quiz me on whether or not things are hooked up correctly is not helping.

Thanks for responding but it looks like I will shipping my router back Monday. Gee... from the reviews it looks like I might have a fight on my hands. I see a lot of quibble about a disconnect fee. DANG! If I have trouble I will contact the Federal Trade Commission.

I'm on the waiting list for Comcast Voip. Guess I'll have to turn my cell phone back on until Comcast comes to this area.
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navydavy2001
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Joined: May 26, 2005
Posts: 1125
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PostPosted: Sat Mar 18, 2006 11:11 pm    Post subject: Reply with quote Back to top

Well, good luck. Sorry you are going to give up without trying, Since you decided not to provide us the information in the sticky, we can't really help without some information. Good luck with Comcast.

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abela2006
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PostPosted: Sat Mar 18, 2006 11:54 pm    Post subject: Reply with quote Back to top

i think you get a 30 day money back guarantee
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