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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
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hubbub
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PostPosted: Sat Mar 18, 2006 7:12 pm    Post subject: **7 Seven Hours of Troubleshooting!!! Still No Service!**** Reply with quote Back to top

I was so excited about receiving my router - I haven't had a phone for a week! Today since receiving my RT31P2 7 hours ago I've been troubleshooting to make it work. I followed the direcitons got everything correctly hooked up but I can't get a dial tone. I did the trouble shooting suggetions from the site over and over. Finally, about an hour ago I drove up the road to call Vonage customer service. I was on hold with customer service for 15 minutes. A hindu or pakistani gentleman finally answered and wanted my router model number and phone number. Of course I left the house not knowing I needed either. So he couldn't help me.

Why can't tech support be web based? I don't have another phone line and driivng to a neighbors house to wait on hold for 15 minutes is not fun.

Now after the fact I've gone to product reviews and it's not looking so good. I really need for this phone to work as I have stuck it on all of the resumes that I sent out last week. Maybe that wasn't smart but it just never crossed my mind that the service would not work.
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sat Mar 18, 2006 7:27 pm    Post subject: Reply with quote Back to top

I see you've re-posted in a new thread. That's good. See my reply at the bottom of the other thread, then reply here.

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sinceMay2004
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Posts: 193

PostPosted: Sat Mar 18, 2006 8:46 pm    Post subject: Reply with quote Back to top

hubbub wrote:

I plugged my one phone line in one of the 2 phone line places on the router (of course it's plugged in the phone)

It must be the phone 1 port.

_________________
Detroit Comcast
SB5100-2.3.2.5-SCM01-NOSH;DLP:+11dB/SNRatio:38dB/ULP:45dBmV
vt1005: Software:VT20_02.02.00_A Bootrom:VT20_02.02.00_A
HW: VT1000 Revision: 0 BSP: 1.2/0
CfgFile: 1145306143711/1002237868
SB5100~wrt54gL~~vt1005~~2pc~~x51v~~laptop
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hubbub
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Joined: Mar 18, 2006
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PostPosted: Sat Mar 18, 2006 9:10 pm    Post subject: Reply with quote Back to top

sinceMay2004 wrote:
hubbub wrote:

I plugged my one phone line in one of the 2 phone line places on the router (of course it's plugged in the phone)

It must be the phone 1 port.


Believe me I've checked... everything is plugged in their appropriate ports. It's clearly written phone 1 and phone 2 - I'm not a techie but I'm not a total idiot. I did another reboot before replying to this post. Still no dial tone. No lights on router to indicate phone service is working.

Based on the product reviews and critiques I've read since beginning my troubleshooting, Vonage has some issues. Apparently I'm not the only one that has had this same problem. So to quiz me on whether or not things are hooked up correctly is not helping.

Thanks for responding but it looks like I will shipping my router back Monday. Gee... from the reviews it looks like I might have a fight on my hands. I see a lot of quibble about a disconnect fee. DANG! If I have trouble I will contact the Federal Trade Commission.

I'm on the waiting list for Comcast Voip. Guess I'll have to turn my cell phone back on until Comcast comes to this area.
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navydavy2001
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Joined: May 26, 2005
Posts: 1125
Location: United States

PostPosted: Sat Mar 18, 2006 11:11 pm    Post subject: Reply with quote Back to top

Well, good luck. Sorry you are going to give up without trying, Since you decided not to provide us the information in the sticky, we can't really help without some information. Good luck with Comcast.

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abela2006
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PostPosted: Sat Mar 18, 2006 11:54 pm    Post subject: Reply with quote Back to top

i think you get a 30 day money back guarantee
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