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jamepc
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Joined: Mar 18, 2006
Posts: 25

PostPosted: Sat Mar 18, 2006 10:31 pm    Post subject: Reply with quote Back to top

Sorry I can't be of any help to you but what I stated is all I did. It was plug and play for me.
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sat Mar 18, 2006 10:47 pm    Post subject: Re: No Dial Tone! I just received my RT31P2 Reply with quote Back to top

hubbub wrote:
Steve, must you tell me how to post? Maybe I didn't want to copy and paste all of the info. Gimmeneez!

Ya' know I'm an old 40 something chick that doesn't know a lot about networking and routers but I can tell when someone is talking to me in a condescending manor. I worked at Eartlhlink for a while and I'm familiar with techie attitudes when they're aware that someone is not a technical expert. I have to admit I didn't communicate in concise specific detail using technical language because I don't know the language very well. I can read... Everything is in it's appropriate port.


Condescending? How so? The sticky post was put there because it saves everyone time by listing the sort of information that is usually needed to help people. Folks here try to help by troubleshooting by remote control- not an easy task in the best circumstances. The more information we can get with the fewest exchanges, the more likely it is that we can help.

No one expects you to be a technical expert- and neither are most of us. That's why someone took the trouble to list the sort of things a helper needs to know.

Quote:
I should be able to have satisfactory customer support regardless of my level of technical knowledge. The Vonage commercials give no impression what so ever that one has to have some level of expertise in order to use their service.


Sure you should, but since you aren't getting it, we try to help. (You're not under the impression that we're Vonage employees are you?)

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butterman
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 29, 2006
Posts: 323

PostPosted: Sat Mar 18, 2006 11:06 pm    Post subject: Reply with quote Back to top

jamepc wrote:

P.S. For travel purposes, is there a smaller phone adaptor available, perhaps something that isn't also a router?


Unfortunately, there is not. They do have hardware that aren't also modems, but they aren't any smaller. I have seen smaller devices out there, but none that can be used with Vonage.

I'm not sure if it was in this thread or another, but someone else recommended this before.... If you do this, it is wise to buy a second power adapter and extra network cables for this router. This way all you have to do is to unplug things from the router, not from the wall or anywhere else.

In addition to this, the other alternative(s) would be to use a softphone. There is an extra cost to this, but it is works through your PC instead of needing the router. This is available today from Vonage.... 500 minutes for $9.99 a month. You can order this online from your account by selection the Add-ons option.

You could also use a Wi-fi phone. This would work on an open wireless network. I'm not sure that Vonage has released this yet, but it is supposed to be out some time this year.

Hope this helps,
John

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