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khamil77
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PostPosted: Sat Mar 18, 2006 1:32 pm    Post subject: Reply with quote Back to top

You are right, my mistake on saying the web site is down. I was able to bring up the Vonage web site when I took remote control of another machine not on comcast.

Has comcast been know to block the Vonage web site in the past?

Keith
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khamil77
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PostPosted: Sat Mar 18, 2006 2:41 pm    Post subject: Vonage blocking Reply with quote Back to top

Comcast told me that Vonage was doing the blocking.

hmm, why would they block Comcast ISP users?

Any thoughts?
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Tom70
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PostPosted: Sat Mar 18, 2006 2:48 pm    Post subject: Reply with quote Back to top

I spoke to a Vonage rep and a Comcast rep. The Vonage rep had me run some route tracing from the command prompt and email him the results.

Comcast seemed oblivious to any issues ever with Comcast/Vonage customers. Funny, they could pull up [url=http://www.vonage.com ]vonage.com[/url] just fine.

BTW, I'm in the Chicago suburbs. Anybody in other parts of the country with Comcast having problems pulling up vonage.com or is it just a local problem?
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JimBob
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Joined: Feb 27, 2006
Posts: 33
Location: MidWest

PostPosted: Sat Mar 18, 2006 3:05 pm    Post subject: Vonage site down for 24-hours in Chicago Reply with quote Back to top

Does anyone have reliable information as to why the Vonage Administration Site is off the net?

I am in contact with a reporter from the Chicago Sun Times that is doing an investigative report on the troubles which Comcast and Vonage customers are plagued with. If this is anything more than a routine outage for service and upgrades, we would like to know about the facts pertaining to the outage.

The more facts we have, the better the chance of the story actually causing the action required to correct the many issues Comcast and Vonage customers are having.

Time is of the essence due to many people are giving up
on the Vonage service due to the troubles which they believe may never be resolved.


It is my desire to see Vonage allowed the chance to compete in the telephony arena with the big players that keep getting bigger. We, consumers of the world deserve a choice to pick the best provider for the level of service we desire.

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KnotyGuy
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PostPosted: Sat Mar 18, 2006 3:09 pm    Post subject: Reply with quote Back to top

Here's the trace from Minneapolis. It don't look good Rolling Eyes

C:\>tracert www.vonage.com

Tracing route to www.vonage.com [216.115.22.200]
over a maximum of 30 hops:

1 * * * Request timed out.
2 6 ms 7 ms 8 ms 73.114.52.1
3 8 ms 7 ms 15 ms 68.87.177.193
4 6 ms 7 ms 8 ms 68.87.174.110
5 7 ms 10 ms 6 ms 68.87.174.113
6 21 ms 22 ms 21 ms 12.118.20.9
7 30 ms 31 ms 31 ms tbr2-p033701.sl9mo.ip.att.net [12.122.80.198]
8 29 ms 30 ms 29 ms tbr2-cl7.cgcil.ip.att.net [12.122.10.45]
9 27 ms 28 ms 33 ms ggr2-p390.cgcil.ip.att.net [12.123.6.37]
10 33 ms 41 ms 32 ms att-gw.chi.gblx.net [192.205.32.126]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * 64 ms vonage.com [216.115.22.200]

Trace complete.
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iausas
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PostPosted: Sat Mar 18, 2006 3:39 pm    Post subject: Cannot access website Reply with quote Back to top

I was going to install Vonage via the emailed instructions, but can't get into the website. And yes, I, too, am a Comcast customer. Is comcast actually blocking the website. in four years of Comcast broadband, i have never been blocked from a website unless Comcast was down, and then, of course, there's no internet at all. If this is true, it's shocking and evil.
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graciepoo
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PostPosted: Sat Mar 18, 2006 5:26 pm    Post subject: Reply with quote Back to top

I have had Vonage for a little over a year now. Initially I lived in an apartment in the Chicago suburbs and I never had a single problem - my mother had it in the DC suburbs and it was out so much she finally got rid of it last fall. We both have comcast cable. Last fall, I moved to a house a few blocks away and have had trouble with Vonage ever since. Since I use my cell phone more and hate SBC even more, I've decided to stick with Vonage even if it doesn't work all the time because it's way cheaper and much less aggrevating than the alternative. Besides, the voice mails come in just fine and anyone who knows me, knows they should call my cell phone if they really want to get in touch with me.
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JimBob
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Joined: Feb 27, 2006
Posts: 33
Location: MidWest

PostPosted: Sat Mar 18, 2006 5:30 pm    Post subject: Reply with quote Back to top

Here are some tests from a Chicago Suburb
PING Vonage.com (216.115.22.200): 56 data bytes

--- Vonage.com ping statistics ---
10 packets transmitted, 0 packets received, 100% packet loss

PING Vonage.com (216.115.22.200): 56 data bytes

--- Vonage.com ping statistics ---
10 packets transmitted, 0 packets received, 100% packet loss

PING Vonage.com (216.115.22.200): 56 data bytes
64 bytes from 216.115.22.200: icmp_seq=6 ttl=114 time=80.0 ms

--- Vonage.com ping statistics ---
10 packets transmitted, 1 packets received, 90% packet loss
round-trip min/avg/max = 80.0/80.0/80.0 ms

PING Vonage.com (216.115.22.200): 56 data bytes
64 bytes from 216.115.22.200: icmp_seq=8 ttl=114 time=70.0 ms

--- Vonage.com ping statistics ---
10 packets transmitted, 1 packets received, 90% packet loss
round-trip min/avg/max = 70.0/70.0/70.0 ms


PING Comcast.net (216.148.227.202): 56 data bytes
64 bytes from 216.148.227.202: icmp_seq=0 ttl=50 time=60.0 ms
64 bytes from 216.148.227.202: icmp_seq=1 ttl=50 time=70.0 ms
64 bytes from 216.148.227.202: icmp_seq=2 ttl=50 time=50.0 ms
64 bytes from 216.148.227.202: icmp_seq=3 ttl=50 time=50.0 ms
64 bytes from 216.148.227.202: icmp_seq=4 ttl=50 time=50.0 ms
64 bytes from 216.148.227.202: icmp_seq=5 ttl=50 time=50.0 ms
64 bytes from 216.148.227.202: icmp_seq=6 ttl=50 time=50.0 ms
64 bytes from 216.148.227.202: icmp_seq=7 ttl=50 time=60.0 ms
64 bytes from 216.148.227.202: icmp_seq=8 ttl=50 time=60.0 ms
64 bytes from 216.148.227.202: icmp_seq=9 ttl=50 time=70.0 ms

--- Comcast.net ping statistics ---
10 packets transmitted, 10 packets received, 0% packet loss
round-trip min/avg/max = 50.0/57.0/70.0 ms


PING yahoo.com (216.109.112.135): 56 data bytes
64 bytes from 216.109.112.135: icmp_seq=0 ttl=46 time=40.0 ms
64 bytes from 216.109.112.135: icmp_seq=1 ttl=46 time=50.0 ms
64 bytes from 216.109.112.135: icmp_seq=2 ttl=46 time=30.0 ms
64 bytes from 216.109.112.135: icmp_seq=3 ttl=46 time=30.0 ms
64 bytes from 216.109.112.135: icmp_seq=4 ttl=46 time=50.0 ms
64 bytes from 216.109.112.135: icmp_seq=5 ttl=46 time=30.0 ms
64 bytes from 216.109.112.135: icmp_seq=6 ttl=46 time=30.0 ms
64 bytes from 216.109.112.135: icmp_seq=7 ttl=46 time=40.0 ms
64 bytes from 216.109.112.135: icmp_seq=8 ttl=46 time=40.0 ms
64 bytes from 216.109.112.135: icmp_seq=9 ttl=46 time=30.0 ms

--- yahoo.com ping statistics ---
10 packets transmitted, 10 packets received, 0% packet loss
round-trip min/avg/max = 30.0/37.0/50.0 ms


PING google.com (72.14.207.99): 56 data bytes
64 bytes from 72.14.207.99: icmp_seq=0 ttl=234 time=70.0 ms
64 bytes from 72.14.207.99: icmp_seq=1 ttl=234 time=70.0 ms
64 bytes from 72.14.207.99: icmp_seq=2 ttl=234 time=60.0 ms
64 bytes from 72.14.207.99: icmp_seq=3 ttl=234 time=60.0 ms
64 bytes from 72.14.207.99: icmp_seq=4 ttl=234 time=60.0 ms
64 bytes from 72.14.207.99: icmp_seq=5 ttl=234 time=60.0 ms
64 bytes from 72.14.207.99: icmp_seq=6 ttl=234 time=60.0 ms
64 bytes from 72.14.207.99: icmp_seq=7 ttl=234 time=60.0 ms
64 bytes from 72.14.207.99: icmp_seq=8 ttl=234 time=80.0 ms
64 bytes from 72.14.207.99: icmp_seq=9 ttl=234 time=70.0 ms

--- google.com ping statistics ---
10 packets transmitted, 10 packets received, 0% packet loss
round-trip min/avg/max = 60.0/65.0/80.0 ms

PING microsoft.com (207.46.250.119): 56 data bytes

--- microsoft.com ping statistics ---
10 packets transmitted, 0 packets received, 100% packet loss

PING msn.com (207.68.172.246): 56 data bytes

--- msn.com ping statistics ---
10 packets transmitted, 0 packets received, 100% packet loss

traceroute to vonage.com (216.115.22.200), 30 hops max, 40 byte packets
1 * * * Request timed out.
2 68.86.116.1 (68.86.116.1) 10 ms 10 ms 10 ms
3 68.87.230.81 (68.87.230.81) 10 ms 0 ms 20 ms
4 68.87.230.250 (68.87.230.250) 10 ms 10 ms 10 ms
5 12.118.76.5 (12.118.76.5) 10 ms 10 ms 10 ms
6 tbr2-p011202.cgcil.ip.att.net (12.123.6.86) 10 ms 10 ms 10 ms
7 gbr7-ge20.cgcil.ip.att.net (12.123.6.25) 20 ms 10 ms 10 ms
8 att-gw.chi.gblx.net (192.205.32.126) 10 ms 10 ms 20 ms
9 * Vonage-Holdings-Corp-Vonage-Toll-Free-NWRK.ge-2-3-0.403.ar1.NYC1.gblx.net (64.210.19.1Cool 40 ms *
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

traceroute to Comcast.net (204.127.195.15), 30 hops max, 40 byte packets
1 * * * Request timed out.
2 68.86.116.1 (68.86.116.1) 10 ms 10 ms 10 ms
3 68.87.230.81 (68.87.230.81) 10 ms 10 ms 10 ms
4 68.87.230.250 (68.87.230.250) 10 ms 10 ms 10 ms
5 12.116.16.5 (12.116.16.5) 10 ms 10 ms 10 ms
6 gbr1-p51.attga.ip.att.net (12.122.80.118) 50 ms 50 ms 70 ms
7 tbr1-cl1.sffca.ip.att.net (12.122.10.6) 50 ms 60 ms 50 ms
8 gar4-p300.sffca.ip.att.net (12.123.13.174) 60 ms 60 ms 60 ms
9 idf22-gsr12-1-pos-6-0.rwc1.attens.net (12.122.255.222) 50 ms 70 ms 50 ms
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

_________________
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dconnor
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Posts: 2263
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PostPosted: Sun Mar 19, 2006 2:40 am    Post subject: Reply with quote Back to top

I think it would be best if this topic was discussed in this current thread:

Comcast vs Vonage

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