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Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
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Vonage V-Phone & SoftPhone
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mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
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Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
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took place on the
4th and 5th of
Nov. E-mails with
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Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
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Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
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make my phone ring
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Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
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Topic:
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On Aug 30, 2016 at 10:38:01


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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
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Aria
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Joined: Mar 17, 2006
Posts: 2

PostPosted: Fri Mar 17, 2006 5:15 pm    Post subject: Asistance in Problem Solving Account Reply with quote Back to top

I've had four supervisors create ticket numbers for my transfer all to no avail. At this writing, there are a total of 9 tickets associated with my line transfer.

Today, I was put on hold 7 times, transferred again from department to department. Last night, was put on hold three times, disconnected twice. The representative I was speaking with IM'd the supervisor who promised to return the call in 30 minutes. He never did. Today was more of the same.

I have two phone lines. When I enrolled on 2/5, used my first and last name. My credit card has first, middle and last. On one phone line account, it has two names, second line has three names. All the supervisor tickets have been written to say I am one and the same person.

Many emails were sent saying the problem was my address did not match the address with old carrier. This was never the problem and there are numerous tickets explaining so.

Still, no line transfer, no one will return a call. I have paid two months of Vonage Service, two months service to my old carrier, incurred $44 in reconnection fees believing the number was transferred, and have yet to receive one month free from Vonage.

If anyone can share any success they've had getting through to someone who will work to solve your problem, as well as call you back, please let me know how you did so.

In all my years on Planet Earth, have never seen such poor customer service, disregard for problems, inability to work to resolve issues, hanging up on customers, poor training and erroneous information being handed out as I've seen the past seven weeks or more.

I am quite certain I'm not the only one experiencing this contempt from customer service. I would suggest the owners of this privately held company get down in the trenches and see first hand how their employees are handling their responsibilites that are affecting the company's reputation terribly.

Thank you.

Aria
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VonageTPA
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Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Fri Mar 17, 2006 5:28 pm    Post subject: Reply with quote Back to top

Transferring phone numbers between carriers is the most frustrating experience.... Mainly, you've got your old phone co who has absolutely no incentive whatsoever to help you out, as they're losing a customer, and some of them intentionally make it difficult in hopes that you'll change your mind and stay with them. As an additional kink in this plan is that Vonage isn't a regulated phone co (which spares its users of many fees and taxes), the phone cos don't have to play by the same rules as they do when handing numbers off to other phone cos.

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
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Aria
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New Forum Member


Joined: Mar 17, 2006
Posts: 2

PostPosted: Fri Mar 17, 2006 5:42 pm    Post subject: Reply with quote Back to top

Thank you for your reply but my old phone carrier is not the problem. I spoke to them today.

The problem is internal with Vonage and can't get through to anyone who will do more than pass the problem off to another supervisor, after supervisor.

If anyone can tell me if they were able to to fiind someone to help them, and how they found them, I'd be so grateful. I have now paid Vonage $120.00 plus $218.00 to Bell South. Nor did I receive a month free from Vonage promised at sign up.

Thank you.

Aria
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