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tplink Posted:
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DWSupport Posted:
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peterlee Posted:
Had a call from a
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rio
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TELLDOUG Posted:
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HildBeft Posted:
You can recollect
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connecting the
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and open the
browser
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HildBeft Posted:
Great tips..
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massrman Posted:
The devices are
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margins , please
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massrman Posted:
Hi these are most
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Has anyone setup a
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James44 Posted:
Hi, I am
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maryjane
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 22, 2005
Posts: 409
Location: Michigan

PostPosted: Fri Mar 17, 2006 9:58 am    Post subject: Voip and the effects of packet losses Reply with quote Back to top

Packet Loss
Data is transmitted in small units known as packets. Occasionally, packets are lost or delayed due to network congestion, resulting in dropped frames.

What is packet loss?
Packet loss describes an error condition in which data packets appear to be transmitted correctly at one end of a connection, but never arrive at the other. This might be because:
network conditions are poor and the packet became damaged in transit;
the packet was deliberately dropped at a router because of internet congestion.

Do another NeoTrace with Router Unplugged. If the packet loss is lower with the router unplugged. _ What is the next step ( Vonage Tech Support at this point has lowered the packet speed in router assuming the packets were dropped at the router???)

What other fix for congested network is avaliable? Since it does not effect my browsing experience But it does effect my Voip Service. This is where the confusion begins......The ISP provider claims there is no problem because my internet is not effected..

The Voip Provider has no control over network congestion and packet loss that will permenantly fix it.

Former Suggestions: Have my isp Service come out and check lines coaxles ect......... - this will not work because the packet loss also was happening at a my previous home. Knowing this will not fix anything. I would like to attempt a different route for a fix.

I can precisely pin point the sights of packet loss.

My question is - What can be done with this information. Who can fix the congested points?

I'm assuming my isp would have to re route to an uncongested point of transfer?? I don't want temp fixes. I would like to get more info. on having this permantly fixed.

Any input will be appreciated.

_________________
Location......Michigan
ISP...............Comcast
Voip..............Vonage
Router..........Linksys RTP300 FV1.00.60
Modem.........Motorola SB5100
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Darrell_G
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Nov 05, 2005
Posts: 881

PostPosted: Fri Mar 17, 2006 3:38 pm    Post subject: Reply with quote Back to top

Hi Maryjane,

Sorry I can't answer your question but I was curious to know how you were able to pin-point the sights of packet loss?
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VonageTPA
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Fri Mar 17, 2006 4:11 pm    Post subject: Reply with quote Back to top

Comcast is who you need to complain to -- they're your ISP, they're the only one who can talk to upstream carriers. I've been a victim of Comcast's "well, if you can browse the web, your connection works fine" mentality, but with video streaming, not Voip. Be persistant... eventually they WILL fix their problems.

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
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maryjane
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 22, 2005
Posts: 409
Location: Michigan

PostPosted: Fri Mar 17, 2006 6:29 pm    Post subject: Reply with quote Back to top

Darrell_G wrote:
Hi Maryjane,

Sorry I can't answer your question but I was curious to know how you were able to pin-point the sights of packet loss?


By using NeoTrace Pro

_________________
Location......Michigan
ISP...............Comcast
Voip..............Vonage
Router..........Linksys RTP300 FV1.00.60
Modem.........Motorola SB5100
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maryjane
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 22, 2005
Posts: 409
Location: Michigan

PostPosted: Fri Mar 17, 2006 6:31 pm    Post subject: Reply with quote Back to top

VonageTPA wrote:
Comcast is who you need to complain to -- they're your ISP, they're the only one who can talk to upstream carriers. I've been a victim of Comcast's "well, if you can browse the web, your connection works fine" mentality, but with video streaming, not Voip. Be persistant... eventually they WILL fix their problems.


Will give it my best efforts.

_________________
Location......Michigan
ISP...............Comcast
Voip..............Vonage
Router..........Linksys RTP300 FV1.00.60
Modem.........Motorola SB5100
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Darrell_G
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Nov 05, 2005
Posts: 881

PostPosted: Fri Mar 17, 2006 9:21 pm    Post subject: Reply with quote Back to top

maryjane wrote:
Darrell_G wrote:
Hi Maryjane,

Sorry I can't answer your question but I was curious to know how you were able to pin-point the sights of packet loss?


By using NeoTrace Pro



Thank you...I would like to give it a try.
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maryjane
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 22, 2005
Posts: 409
Location: Michigan

PostPosted: Mon Mar 20, 2006 2:07 am    Post subject: Reply with quote Back to top

VonageTPA wrote:
Comcast is who you need to complain to -- they're your ISP, they're the only one who can talk to upstream carriers. I've been a victim of Comcast's "well, if you can browse the web, your connection works fine" mentality, but with video streaming, not Voip. Be persistant... eventually they WILL fix their problems.



"When Push Comes to Shove" I'm shoving now. Fight
Will update with my latest ISP Service results, I have bypassed tech support this time around and am shooting straight for the one's earning the 4 digit Dollar US weekly income.

And I won't stop blah blah until I get results ! Wink

_________________
Location......Michigan
ISP...............Comcast
Voip..............Vonage
Router..........Linksys RTP300 FV1.00.60
Modem.........Motorola SB5100
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Texx
Vonage Forum Associate
Vonage Forum Associate


Joined: May 12, 2005
Posts: 18

PostPosted: Mon Mar 20, 2006 2:42 am    Post subject: Reply with quote Back to top

I know I'm jumping in, and from what is posted does not seem enough to pinpoint where packet loss is happening.

If I *am* reading the original poster right, then when the router was taken out of the picture the packet loss either dropped or stopped.

This indicates two main possible reasons for packet loss. Either a bad cable (with the router gone, so was one cable) or possibly there is an issue with auto negotiation between your computer and the router. When tech support "lowered the packet speed" they may have just statically set the line speed on the router (perhaps from auto-negoation to 100/full or 10/full). That may also be related to a damaged cable.

Just an idea.
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sinceMay2004
Vonage Forum Master
Vonage Forum Master


Joined: Feb 28, 2005
Posts: 193

PostPosted: Mon Mar 20, 2006 4:31 am    Post subject: Re: Voip and the effects of packet losses Reply with quote Back to top

maryjane wrote:
...Former Suggestions: Have my isp Service come out and check lines coaxles ect......... - this will not work because the packet loss also was happening at a my previous home...


From: http://www.vonage-forum.com/ftopic11946.html
UMP25 wrote:
...Well, Comcast's tech was here this afternoon for about a half-hour and fixed the problem. It turned out that several connectors on the outside of the building were, as he described them, "decrepit." He replaced them and recut the cable that goes into my modem, this last thing being a "just in case" solution.

We did several speed tests and wow! Even the tech has never seen such speeds. My package is at their highest speed, supposed to be 8 megs down and something like 4 or 5 megs up. Well, my download speed was consistently at a blazing 9.8 megs! In fact, a few tests clocked it at 10.2 megs!

I got into a discussion with him about Voip, Vonage, Comcast's own Voip, etc. He was quite frank with me, telling me, "Don't get our Voip. We're still working out a lot of bugs. It's just not worth it." He didn't know that I specifically had Vonage, so he continues his discussion, "If you're going to get Voip, get Vonage. They're the best."

At that point I told him I had Vonage and have not been experiencing problems like many others have with Comcast. I told him about this forum and the Comcast v. Vonage thread and we chatted a few minutes about this issue. Here's what he told me: "yeah, we've been having some issues in certain areas, Michigan specifically." I asked him if Comcast was doing anything intentional or specific to disrupt Voip, and he said this: "No way. I can tell you straight, Mr. NNNNN, that our own Voip succks, but we are definitely not blocking any Voip. The FCC has warned us about this. We're not about to do something that stupid. The issues we're having are technical ones, but I don't know the details about that."

The words I used above are his words, folks, not mine, BTW.

All in all, a very satisfying service call, the first on site one I have had to have since the service was installed 15 months ago.


Wild thought: I am going to suggest that the poor connections may be at both your old house and the new one.

_________________
Detroit Comcast
SB5100-2.3.2.5-SCM01-NOSH;DLP:+11dB/SNRatio:38dB/ULP:45dBmV
vt1005: Software:VT20_02.02.00_A Bootrom:VT20_02.02.00_A
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maryjane
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 22, 2005
Posts: 409
Location: Michigan

PostPosted: Mon Mar 20, 2006 7:54 am    Post subject: Reply with quote Back to top

Texx wrote:
I know I'm jumping in, and from what is posted does not seem enough to pinpoint where packet loss is happening.

If I *am* reading the original poster right, then when the router was taken out of the picture the packet loss either dropped or stopped.

This indicates two main possible reasons for packet loss. Either a bad cable (with the router gone, so was one cable) or possibly there is an issue with auto negotiation between your computer and the router. When tech support "lowered the packet speed" they may have just statically set the line speed on the router (perhaps from auto-negoation to 100/full or 10/full). That may also be related to a damaged cable.

Just an idea.


The packet losses I am getting are from AT & T hops only, not one other Upstream Carrier has any packet loss. The packet losses are always well over 75%. I have been running NeroTrace Pro for 3 weeks now and it has pinpointed AT & T as the Packet Loss Carrier.

When I first posted ( after doing some research on dropped packets) I misunderstood what it meant by the router dropping packets. ( I thought it meant my router was dropping packets... But it meant the carrier would drop packets due to possible net congestion)

I was contemplating on doing the trace w/out my router in the set up, more like posing a question I never did try it yet..

_________________
Location......Michigan
ISP...............Comcast
Voip..............Vonage
Router..........Linksys RTP300 FV1.00.60
Modem.........Motorola SB5100
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