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maryjane
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Joined: Dec 22, 2005
Posts: 409
Location: Michigan

PostPosted: Mon Mar 20, 2006 8:13 am    Post subject: Reply with quote Back to top

Went ahead and unplugged my router and re ran the tests.. Same results - packet loss with AT & T hops only.

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maryjane
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Joined: Dec 22, 2005
Posts: 409
Location: Michigan

PostPosted: Mon Mar 20, 2006 8:20 am    Post subject: Re: Voip and the effects of packet losses Reply with quote Back to top

sinceMay2004 wrote:
maryjane wrote:
...Former Suggestions: Have my isp Service come out and check lines coaxles ect......... - this will not work because the packet loss also was happening at a my previous home...


From: http://www.vonage-forum.com/ftopic11946.html
UMP25 wrote:
...Well, Comcast's tech was here this afternoon for about a half-hour and fixed the problem. It turned out that several connectors on the outside of the building were, as he described them, "decrepit." He replaced them and recut the cable that goes into my modem, this last thing being a "just in case" solution.

We did several speed tests and wow! Even the tech has never seen such speeds. My package is at their highest speed, supposed to be 8 megs down and something like 4 or 5 megs up. Well, my download speed was consistently at a blazing 9.8 megs! In fact, a few tests clocked it at 10.2 megs!

I got into a discussion with him about Voip, Vonage, Comcast's own Voip, etc. He was quite frank with me, telling me, "Don't get our Voip. We're still working out a lot of bugs. It's just not worth it." He didn't know that I specifically had Vonage, so he continues his discussion, "If you're going to get Voip, get Vonage. They're the best."

At that point I told him I had Vonage and have not been experiencing problems like many others have with Comcast. I told him about this forum and the Comcast v. Vonage thread and we chatted a few minutes about this issue. Here's what he told me: "yeah, we've been having some issues in certain areas, Michigan specifically." I asked him if Comcast was doing anything intentional or specific to disrupt Voip, and he said this: "No way. I can tell you straight, Mr. NNNNN, that our own Voip succks, but we are definitely not blocking any Voip. The FCC has warned us about this. We're not about to do something that stupid. The issues we're having are technical ones, but I don't know the details about that."

The words I used above are his words, folks, not mine, BTW.

All in all, a very satisfying service call, the first on site one I have had to have since the service was installed 15 months ago.


Wild thought: I am going to suggest that the poor connections may be at both your old house and the new one.


If that turns out to be the case I will post it. Im pretty much exhausted from troubleshooting from the bottom up.. ( starting with calls to c.s. then transferred to techs then saying I will be charged if they find nothing wrong with thier lines)

So I am troubleshooting from Top down this time ( Executives from the Corporate Office )

_________________
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ISP...............Comcast
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maryjane
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Joined: Dec 22, 2005
Posts: 409
Location: Michigan

PostPosted: Mon Mar 20, 2006 8:43 am    Post subject: Reply with quote Back to top

http://news.com.com/Comcast,+AT&T+cable+deal+to+create+Net+giant/2100-1033_3-277261.html

In this article you can see Comcast aquired AT & T, in further reading you can also see how it states AT&T Broadband, which inherited outdated infrastructure from TCI, has historically seen low margins and low subscription rates for its advanced services such as digital cable and Internet service. It has focused heavily on improving its aging network for the last several years.

Im thinking the updated and improved infrastructure has not been finished yet. But the Registrant on the Domain name is AT & T so Comcast is responsible for contacting the AT & T domain to fix there congestion or whatever is making packet loss

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maryjane
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Joined: Dec 22, 2005
Posts: 409
Location: Michigan

PostPosted: Mon Mar 20, 2006 10:33 am    Post subject: Reply with quote Back to top

Dan

You might as well Lock this one up too. Looks like it has turned into a Comcast Vs Vonage thread.
Rolling Eyes

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sinceMay2004
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Joined: Feb 28, 2005
Posts: 193

PostPosted: Mon Mar 20, 2006 12:34 pm    Post subject: Reply with quote Back to top

I've been toying with the idea it is just that. I tend to think that may be why ATT abandoned this network but stayed in the business. They new from the little time they were here that it was outdated or at least poorly put together. Everybody with the service from TCI new the problems. Now look, back with DSL and SBC. How do they promote DSL with ATT and there own cable internet in the same marketplace? And now look at tracerts and pingplotters to vonage=> ATT networks are all slower than Comcast. ATT still has routers in the network while they are having ties(SBC) to traditional phone service...HMM. While that is possibly an issue, I think your immediate concern is still the local connections.

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maryjane
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Joined: Dec 22, 2005
Posts: 409
Location: Michigan

PostPosted: Mon Mar 20, 2006 12:42 pm    Post subject: Reply with quote Back to top

sinceMay2004 wrote:
I've been toying with the idea it is just that. I tend to think that may be why ATT abandoned this network but stayed in the business. They new from the little time they were here that it was outdated or at least poorly put together. Everybody with the service from TCI new the problems. Now look, back with DSL and SBC. How do they promote DSL with ATT and there own cable internet in the same marketplace? And now look at tracerts and pingplotters to vonage=> ATT networks are all slower than Comcast. ATT still has routers in the network while they are having ties(SBC) to traditional phone service...HMM. While that is possibly an issue, I think your immediate concern is still the local connections.


What do you mean my local connections are my immediate concern?

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sinceMay2004
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Joined: Feb 28, 2005
Posts: 193

PostPosted: Mon Mar 20, 2006 1:08 pm    Post subject: Reply with quote Back to top

I'm no expert but, house drop to pole or next pole upline in neighborhood. Tech to house or multiple techs if necessary will possibly confirm. At least eliminate it from the possibilities. I wasn't going to speculate but improper grounding of the cable thru loose (windblown cable) or and wet connectors can make a difference.
From http://www.vonage-forum.com/ftopic11946.html
UMP25 wrote:
Well, Comcast's tech was here this afternoon for about a half-hour and fixed the problem. It turned out that several connectors on the outside of the building were, as he described them, "decrepit." He replaced them and recut the cable that goes into my modem, this last thing being a "just in case" solution.

_________________
Detroit Comcast
SB5100-2.3.2.5-SCM01-NOSH;DLP:+11dB/SNRatio:38dB/ULP:45dBmV
vt1005: Software:VT20_02.02.00_A Bootrom:VT20_02.02.00_A
HW: VT1000 Revision: 0 BSP: 1.2/0
CfgFile: 1145306143711/1002237868
SB5100~wrt54gL~~vt1005~~2pc~~x51v~~laptop
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maryjane
Vonage Forum Evangelist
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Joined: Dec 22, 2005
Posts: 409
Location: Michigan

PostPosted: Mon Mar 20, 2006 1:14 pm    Post subject: Reply with quote Back to top

I will just list the results and see if anyone else's isp route uses these domains and if they are having the amounts of packet loss that I am.

Date: 3/20/2006 (Monday), 1:02:48 PM
Nodes: 17
Node Data
Node Net Reg IP Address Location Node Name
10 1 1 12.123.6.29 Chicago gbr7-ge30.cgcil.ip.att.net
Packet Data
Node High Low Avg Tot Lost
10 42 42 3 38 27
Network Data
Network id#: 1
AT&T WorldNet Services ATT (NET-12-0-0-0-1)
12.0.0.0 - 12.255.255.255
AT&T Worldnet Services ATTSVI-12-122-0-0 (NET-12-122-0-0-1)
12.122.0.0 - 12.123.255.255

38 sent 27 lost



Date: 3/20/2006 (Monday), 1:08:57 PM
Nodes: 20
Node Data
Node Net Reg IP Address Location Node Name
10 1 1 12.123.6.69 Chicago ggr2-p3120.cgcil.ip.att.net
Packet Data
Node High Low Avg Tot Lost
10 203 203 203 4 3 Network Data
Network id#: 1
AT&T WorldNet Services ATT (NET-12-0-0-0-1)
12.0.0.0 - 12.255.255.255
AT&T Worldnet Services ATTSVI-12-122-0-0 (NET-12-122-0-0-1)
12.122.0.0 - 12.123.255.255

4 sent 3 lost


Node Net Reg IP Address Location Node Name
11 1 1 192.205.32.142 New York att-gw.nyc.verio.net
Packet Data
Node High Low Avg Tot Lost
11 25 25 25 6 5 Network Data
Network id#: 1

OrgName: AT&T Bell Laboratories
OrgID: ATT
Address: 3200 Lake Emma Road
City: Lake Mary
StateProv: FL
PostalCode: 32746
Country: US

6 sent 5 lost

_________________
Location......Michigan
ISP...............Comcast
Voip..............Vonage
Router..........Linksys RTP300 FV1.00.60
Modem.........Motorola SB5100
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maryjane
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 22, 2005
Posts: 409
Location: Michigan

PostPosted: Mon Mar 20, 2006 1:40 pm    Post subject: Reply with quote Back to top

sinceMay2004 wrote:
I'm no expert but, house drop to pole or next pole upline in neighborhood. Tech to house or multiple techs if necessary will possibly confirm. At least eliminate it from the possibilities. I wasn't going to speculate but improper grounding of the cable thru loose (windblown cable) or and wet connectors can make a difference.
From http://www.vonage-forum.com/ftopic11946.html
UMP25 wrote:
Well, Comcast's tech was here this afternoon for about a half-hour and fixed the problem. It turned out that several connectors on the outside of the building were, as he described them, "decrepit." He replaced them and recut the cable that goes into my modem, this last thing being a "just in case" solution.


hmmm well my isp techs informed me on other attempts to get this issue cleared up that if they come out and find nothing wrong with thier lines ect......... I will be charged. ( they did all sorts of tests over the internet.......signals ect on and on...... ) - Coming to the conclusion all was fine and dandy.

Soooo if I was certain that the packet drops from AT & T were not the cause of my Voip and video streaming ..dilemmas

I most certianly would slather my cables outside with some peanutbutter and let the squirrells go nuts.. Twisted Evil Just to avoid them Charges

_________________
Location......Michigan
ISP...............Comcast
Voip..............Vonage
Router..........Linksys RTP300 FV1.00.60
Modem.........Motorola SB5100
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sinceMay2004
Vonage Forum Master
Vonage Forum Master


Joined: Feb 28, 2005
Posts: 193

PostPosted: Mon Mar 20, 2006 5:51 pm    Post subject: Reply with quote Back to top

I wonder how much something like this costs?
http://www.jdsu.com/test_and_measurement/products/descriptions/dsam-2500/index.html?cat=product_categories&subcat=cable_network_test
More than I can afford I know.
It has: Optional PacketCable Voip test capability.

_________________
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vt1005: Software:VT20_02.02.00_A Bootrom:VT20_02.02.00_A
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