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ManInBlack
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PostPosted: Thu Mar 16, 2006 4:50 pm    Post subject: Inbound calls dropping Reply with quote Back to top

Since yesterday my callers only get a single ring and then they are disconnected. If I am fast I can catch the call before it drops. Any ideas what might be going on, or what to check?
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NateHoy
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PostPosted: Thu Mar 16, 2006 5:25 pm    Post subject: Reply with quote Back to top

Do the callers get any sort of message?

Do you have SimulRing enabled with (possibly) a bad phone number, or a cell phone that may be turned off or out of area?

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
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VonageTPA
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PostPosted: Thu Mar 16, 2006 6:08 pm    Post subject: Reply with quote Back to top

I'm willing to bet you've got SimulRing enabled... what numbers are you forwarding to?

_________________
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ManInBlack
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PostPosted: Thu Mar 16, 2006 7:01 pm    Post subject: Reply with quote Back to top

VonageTPA wrote:
I'm willing to bet you've got SimulRing enabled... what numbers are you forwarding to?


That's a good question. A few weeks back I noticed my account had simulring on when I never enabled it. I just checked again and there is my forwarding number back in the sumulring. What is weird though is that it does not actually simulring. In addition I cannot blank out the number that's in there. It is forcing me to enter at least one number.

Any ideas?

Thanks for all the help.
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sanditeguy
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PostPosted: Thu Mar 16, 2006 7:11 pm    Post subject: Reply with quote Back to top

There should be a button around there that says disable and you should be able to click this and disable simulring/call forwarding. Hope this helps.

Jt
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ManInBlack
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PostPosted: Thu Mar 16, 2006 9:16 pm    Post subject: Reply with quote Back to top

sanditeguy wrote:
There should be a button around there that says disable and you should be able to click this and disable simulring/call forwarding. Hope this helps.

Jt


Yes I can disable both forwarding and simulring. So one must be a derived function of the other. I had it set to ring for 15 secs on my Vonage line and then my cell for 5 secs before going to voicemail. I really like the feature a lot, so it's a bummer it is hoosing my incoming calls, expecially as it is nowhere near 15 secs.

Thanks again.
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VonageTPA
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PostPosted: Fri Mar 17, 2006 1:29 am    Post subject: Reply with quote Back to top

You need to call Vonage tech support about this issue... This issue seemed to start about a week or two ago and Vonage seemed to have fixed it, but apparently it's not entirely fixed for some people.

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
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ManInBlack
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PostPosted: Sun Mar 19, 2006 7:55 am    Post subject: Reply with quote Back to top

Thanks for the reply. I disabled call forwarding a few days ago and still experience the issue, so it is good in some ways to learn it is not just my setup. The symptom I am having, just to be sure is that if I call my number on the caller side it rings once, gives three beeps and disconnects.

I have been on hold 45 mins now Sad. I did speak to one person, but like my previous experience with Tech Support, I get someone, explain the problem and then am told they can't help. They say they want to escalate, but inevitably I get another peon who says the same thing. One time this happened to me 5 times. No lie. I gave up. I wonder if this is really what they want?
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ManInBlack
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PostPosted: Sun Mar 19, 2006 8:26 am    Post subject: Reply with quote Back to top

Quick followup.

Spoke with a Vonage Rep and he told me to unplug the phone from the house wiring. I could not confirm this, but he said it rang normally and did not drop. He seemed anxious to end the call, so asked if he would mind if plugged a phone directly in the adapter. When I did he tested the line and it dropped. Hmmm.

So he reconfigured the adapter so that line 2's port has my phone number. Voila, the calls no longer drop. So it seems it was a bad port 1 on the adapter. I feel uneasy with this conclusion, but at least it works.

If I want a new adapter I have to buy a new one even though this one is only few months old I was told. I think I will limp along for now. Verizon have plans that are within 10 bucks of Vonage and that separation is getting easier and easier to justify, I am sad to say.
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