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mikebrown Posted:
Hello, I think
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they can surely
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Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
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diana87 Posted:
You have to use
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dconnor Posted:
What is the main
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account? And
which one is the
virtual number?
...

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Topic:
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On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
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rely exclusively
on a Vonage system
for our
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On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
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jeddaisg Posted:
Hi all We have
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On Feb 23, 2017 at 18:33:52

beast321 Posted:
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are opened up
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On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
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old topic but when
I google “Vonage
MAC address
...

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Topic:
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On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
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chaka17
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Joined: Mar 16, 2006
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PostPosted: Thu Mar 16, 2006 1:09 pm    Post subject: no dial tone, no phone light, pap2 not connecting Reply with quote Back to top

Already been on hold for over 2 hours today, I might as well post this while I am waiting. Here is my info:

Comcast Cable modem -> netgear wgt624v3 router -> linksys pap2 phone adapter -> phone (in line 1)

I have restarted everything in the proper order several times. The PAP2 has two solid blue lights, so it is getting an internet connection, but phone 1 is not lit (nor is phone 2 for that matter).
I have already opened up the ports mentioned in other places.

Also, the light on my router for the adapter is amber meaning the connection is only 10mbps instead of 100 (like it is for my pc).

I'm guessing that my device may not have been provisioned by Vonage, but it is impossible to get a hold of them. Any help would be greatly appreciated!
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reebok
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Location: Lakeland, FL

PostPosted: Thu Mar 16, 2006 1:34 pm    Post subject: Reply with quote Back to top

are you a new customer?
I think the pap2 only supports 10mbps. not that it makes any difference in the world besides cosmetic.

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chaka17
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PostPosted: Thu Mar 16, 2006 2:22 pm    Post subject: Reply with quote Back to top

yes, I am a new customer. I signed up a couple of weeks ago, and received notification that my old number was ported successfully about three days ago, and I have been disconnected from my old phone company.
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Steve48
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PostPosted: Thu Mar 16, 2006 3:21 pm    Post subject: Reply with quote Back to top

Did you buy the PAP2 retail? If so, have you registered it with Vonage?

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Steve Gray
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chaka17
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PostPosted: Thu Mar 16, 2006 4:41 pm    Post subject: Reply with quote Back to top

Yes, I bought it retail and registered it with Vonage (entered the MAC ID etc.). They sent me e-mails to confirm everything.
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Steve48
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PostPosted: Thu Mar 16, 2006 7:58 pm    Post subject: Reply with quote Back to top

And you're able to access the internet with your computer?

Try temporarily removing the router and plugging the PAP2 directly into your modem. If you can't get a phone light that way, then I'm afraid that you're stuck dealing with customer service.

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Steve Gray
Orlando, FL
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chaka17
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PostPosted: Thu Mar 16, 2006 8:49 pm    Post subject: Reply with quote Back to top

Yes, I can access the internet without any problems while the pap2 is hooked up. I just tried connecting it directly through the modem and didn't get a dial tone (although the ethernet light never became solid...even after 30 minutes). It looks like I need to go back to being on hold forever Mad



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VonageTPA
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Joined: Jul 11, 2005
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PostPosted: Fri Mar 17, 2006 1:34 am    Post subject: Reply with quote Back to top

Try connecting the PAP2 directly to the cable modem again, BUT, this time, try unplugging the power to the cable modem for 2 minutes, then try it... I've seen Comcast do some strange things when it doesn't see the MAC address it's expecting.

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
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Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
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chaka17
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PostPosted: Fri Mar 17, 2006 8:20 am    Post subject: Reply with quote Back to top

Okay, here is the solution:

First of all, I called tech support at 6:30 a.m. and got through right away, no hold time whatsoever, and the tech was very friendly and helpful.

The solution ended up being doing a hard reset of the pap2 (not a manual reboot, but restoring the factory defaults).

After this, pap2 reboots again and eventually the phone1 light turned on, and magically, a dial tone with it.

Thanks to everyone who helped.
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