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Jas
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PostPosted: Thu Mar 16, 2006 11:52 am    Post subject: Caller ID using Home Wiring on WRTP54G Reply with quote Back to top

Folks,

I know this issue has been discussed umpteen times here on this forum but I could not find any definite resolution.

Here is my problem.

I had the RTP31P2 Router/Adapter that started to act up flaky. I used to get one-way audio for 10-12 secs and during this period it would block all downstream traffic. Vonage agreed to replace it (after it was isolated that it was their problem and not the ISPs)and I got the new WRTP54G wireless device with firmware version 1.00.60. This resolved my original problem of momentary network flaps. So far so good. However, in doing this conversion I have lost my Caller ID for incoming calls. I do not get Caller ID, either number or name when I connect the WRTP54G directly into the wall (home wiring). The caller-id works just fine if I connect the phone directly to the WRTP54G! So I guess, the caller id is getting processed (I can see it even in the router Status log) but not getting transmitted via home wiring. I have tried disconnecting all phones and then putting one by one to test of something was overloading the circuit. Alas, no success. Seems, the home-wiring adds impedance to the phone port that the firmware is not able to handle. Curiously, the caller-id works just fine, through home wiring, during the call-waiting scenario. But you would agree, that it is most important is to have caller id work when the phone actually "rings' the first time.

Originally, the caller id, used to work fine with my non-wireless device (RTP31P2) through home wiring. I have now spent countless hours with Vonage on it without success. I will appreciate any ideas or suggestions. Is this a wide spread issue? Does anyone know wHen is the newer firmware expected for WRTP54G?

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Steve48
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PostPosted: Thu Mar 16, 2006 3:11 pm    Post subject: Re: Caller ID using Home Wiring on WRTP54G Reply with quote Back to top

Jas wrote:
Originally, the caller id, used to work fine with my non-wireless device (RTP31P2) through home wiring. I have now spent countless hours with Vonage on it without success. I will appreciate any ideas or suggestions. Is this a wide spread issue? Does anyone know wHen is the newer firmware expected for WRTP54G?


Firmware version 1.00.60 fixed this issue for most people. I wonder if it's possible that this version didn't load properly for you. Has Vonage tried re-loading it?

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Steve Gray
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VonageTPA
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PostPosted: Thu Mar 16, 2006 3:21 pm    Post subject: Reply with quote Back to top

I'm willing to bet the issue is your home's wiring, not the Vonage adapter, as the last firmware revision (1.00.60) fixed the caller ID issues. Just curious... When you go to voice mail (*123), enter your password... then hit ***. Let the voice mail system disconnect. What tone do you get back? Do you get a fast busy or a 3-tone sequence? If the latter, your device isn't running as it should... Post what you get & we'll go from there.

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
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Jas
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PostPosted: Thu Mar 16, 2006 5:28 pm    Post subject: Reply with quote Back to top

Thanks guys for your response. So to the two points, following are the responses:
1. The firmware was loaded couple times. Infact Vonage changed my wireless device twice. (Must say that the caller id with home wiring worked before with the orginal Vonage 2 phone adapater)

2. I went to the VM (*123), entered my password, and then exited by doing ***. The result was that it disconnected me and infact I did not hear any tone; either fast busy or a 3 tone-sequence. It was just a disconnect click.

There has been no incremental change to my home wiring. I have been a Vonage customer for 3 years and this is the first time I have lost my Caller ID. The only delta between then and now is a new Vonage Adapter/Router.

Any advise, as always, will be greatly appreciated.
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VonageTPA
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PostPosted: Thu Mar 16, 2006 6:07 pm    Post subject: Reply with quote Back to top

Try waiting longer after exiting the voice mail with ***. You will eventually get some sound from the RTP.

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
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Jas
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PostPosted: Thu Mar 16, 2006 6:20 pm    Post subject: Reply with quote Back to top

OK. I get fast busy.
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VonageTPA
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PostPosted: Fri Mar 17, 2006 12:56 am    Post subject: Reply with quote Back to top

Hmm... a fast busy normally means that everything's running the current configuration. I sent you a private message with a few more things to try (before having to call Vonage tech support).

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
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Jas
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PostPosted: Fri Mar 17, 2006 11:00 am    Post subject: Reply with quote Back to top

OK, I seem to have resolved my issue. Here is what I proceeded to do. Caller ID was working if the phone was connected directly to WRTP54G but would not work when connected to home-wiring. However, when I had RT31P2 it would work with the home wiring as well. So,my hopothesis was that the WRTP54G hardware is not able to cope with my home-wiring impedance. To reduce the impedance, first I disconnected each phone and put one phone at a time to see if the caller id would work. This test did not resolve anything. Then I went outside my house and opened the NID. I disconnected the CO connection (Measured the volts, and there was Zero Volt and Zero Amps) but still kept them off from adding to the home wiring impedance (this nullified the copper impedance from home to CO or their tap). Voila, Caller ID started to work again!

Conclusion: The basic hardware (perhaps chipset) is different between RT31P2 and WRTP54G and they see/process different impedance loads on the phone jacks differently. It is a safe and best practice to remove your CO connection from NID altogether to enjoy Vonage with currently shipped wireless device.

Next step is now to use WRTP54G solely as a phone adapter (it is a lousy wireless accesspoint...kills my throughput by atleast 30%) and use another router in the front to handle all my routing needs.

Hope this tid-bit helps others as well.
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Steve48
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PostPosted: Fri Mar 17, 2006 8:51 pm    Post subject: Reply with quote Back to top

Thanks for the feedback. We should have thought to ask about that.

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Steve Gray
Orlando, FL
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