Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


Vonage VoIP Forums

Vonage In The News
Vonage Expands International Presence with Investments in Asia Pacific Region

Vonage to Present at the Oppenheimer 20th Annual Technology, Internet & Communications Conference

Syndication

Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Canada
Author Message
Mustardman
Vonage Forum Senior
Vonage Forum Senior


Joined: Nov 19, 2005
Posts: 105

PostPosted: Wed Mar 29, 2006 5:48 pm    Post subject: Reply with quote Back to top

Your Vonage connection is only as good as your Internet connection and it's gonna be a lot easier to notice the problems with Vonage.

If your internet is flaky then OF COURSE your going to have Vonage issues. Stop trying to blame Vonage or get all Orwell 1984 on Shaw. If Shaw is dropping out then call them and have the guys come out and fix it. It could be your residential cable wiring. Shaw recommends the cable modem have a direct connect to the cable coming in from the street. Do you have this? How old is the wiring from the street to your home? All these are potential problems. I had these problems myself. They ran brand new wiring from the street and put the modem on it's own tap right from where they split it outside the house. All free of charge. I also exchanged my Terayon modem for a Motorola DOCSIS modem. These things completely solved all Internet problems and drastically improved TV reception.

PS: I would be VERY suspicious of a Dlink router!
View user's profile Send private message
jthunder
Vonage Forum Associate
Vonage Forum Associate


Joined: Jul 12, 2005
Posts: 22

PostPosted: Wed Mar 29, 2006 5:51 pm    Post subject: Reply with quote Back to top

When you test against www.testyourvoip.com you are not using the Vonage service, so I make the inference that it has to be the network between me and the server, which shaw provides the most important component of (normally peering connections are fairly robust and highly efficient)

I also am now (3:00pm MST on the 29th) experiencing normal call quality, and here is my test score from two seconds ago.

http://www.testyourvoip.com/results.html?id=PRW53I

This is consistent now with it being approximately average over a couple of tries. Notice the absense of any packet discards in either the upstream or downstream traffic.

I believe that one of two things is occuring;

a) the network connection between me and the testyourvoip servers is currently not over-utilized therefore providing me with the network services needed to score this high.

b) shaping has been rolled back to allow for more throughput on the upstream traffic.

I think probably that a) is the case, but that shaw will let Voip users be affected by the poor performance, and force affected users to either sign-up for the QoS package or shaw's DPS.

I predict that if a) is the case that we will continue to see poor performance during peek usage times (when is that? between 5-10pm?, daytime hours?)

Anyone care to add anything to this?
View user's profile Send private message
Mustardman
Vonage Forum Senior
Vonage Forum Senior


Joined: Nov 19, 2005
Posts: 105

PostPosted: Wed Mar 29, 2006 6:19 pm    Post subject: Reply with quote Back to top

Your score looks good right now but I fail to understand how you can conclude it is the Shaw network and/or something they are doing rather than your physical wiring or router or something your PC or someone else on your home network is doing. Those can all vary at different times of day or from hour to hour depending on outside temperature and a host of other things.

Try speedtest.shaw.ca and correlate that with the testyourvoip.com. If there is a discrepancy there then it may be the internet connect between Shaw and Vonage that is the problem.

I am not saying it is not the Shaw network or something they are doing. I am just saying that as obvious as it may seem I don't think you can conclude that. I was certain I was having problems because of the Shaw network but was quite suprised when they ran new wiring to the house and fixed my problems.
View user's profile Send private message
mratz
New Forum Member
New Forum Member


Joined: Mar 27, 2006
Posts: 5
Location: Red Deer, AB

PostPosted: Wed Mar 29, 2006 6:30 pm    Post subject: Reply with quote Back to top

Perhaps I'm assuming too much to think that nobody would post messages here complaining about Voip problems when they have a known Internet performance issue.

I experienced an Internet outage for a couple hours yesterday and, guess what?, my Voip phone didn't work. Am I blaming Vonage? No. I called Shaw about that.

Except for that outage, my Shaw Internet has been performing very well. Even during peek traffic periods, I never notice a degradation in Internet service. (I often work from home and rely heavily upon my Internet service.)

It's with this background info that I start looking to Vonage when I'm experiencing a Voip problem.

Here's an important question that I think needs more consideration: Why do in-coming problems experience very few problems compared to out-going calls? If there was a general Internet access performance problem, wouldn't it effect both in-coming and out-going calls?

As far as my D-Link router is concerned, it's performed very well since I bought it. And my Linksys PAP2 worked fairly well behind the D-Link for over 4 months. Why would it start causing problems now?

For the record, in the router's configuration, after setting up a DHCP reservation for the PAP2, I setup 2 virtual servers for UDP traffic on ports 5060 and 5061 to the PAP2's IP address and added the PAP2 to the DMZ. It seems to be working much better. I don't know what changed to make this configuration necessary, but the phone seems to be working OK now.
View user's profile Send private message
Mustardman
Vonage Forum Senior
Vonage Forum Senior


Joined: Nov 19, 2005
Posts: 105

PostPosted: Wed Mar 29, 2006 7:44 pm    Post subject: Reply with quote Back to top

Actually it IS quite possible to have internet problems which only seem to effect outgoing. You may very well have problems in both directions but the much higher incoming bandwidth is better able to cope. I think outgoing is on a different frequency out of the modem (not sure about that on DOCSIS). If you have a coax problem then outgoing could very well be the only one effected. Consider ALL possibilities

Believe me, I though I had it all figured out too but eventually a lot of my assumptions were wrong. It could very well be due to a heavily loaded node in your neighbourhood. Just don't jump to those conclusions.

About the Dlink. I had a Dlink that I was convinced was not giving me any problems until I switched to a Linksys. Before that all the tests I did told me the Dlink was fine but it was not!

The processor may not be able to keep up intermittently when it gets multiple packets from things like email or ? Regular internet use may not suffer from that but Voip sure will.

Dlink products are designed to be a cheap as possible. That is BY FAR their over riding design goal. Functionality, reliability etc. are all a distant second.
View user's profile Send private message
mratz
New Forum Member
New Forum Member


Joined: Mar 27, 2006
Posts: 5
Location: Red Deer, AB

PostPosted: Thu Mar 30, 2006 2:18 am    Post subject: Reply with quote Back to top

Yes, I agree that you can have cabling problem that can effect only out-going data traffic. But your cable modem can't tell if the packets you're sending and receiving contain latest photos of Pam Anderson or digitized snippets of your conversation with mom. Since web-surfing is all about download speed, Voip may be the only thing you do where you really need decent upload speed. You could surf the Internet all year and never realize you have a poor connection that only effects your upload traffic.

Consider that every Voip conversation uses both uploaded and downloaded traffic. When you talk, your voice is converted into IP packets and uploaded to Vonage's network. When your mom tells you to quit looking at pictures of Pam Anderson, her digitized voice packets are downloaded to your Voip box. If you had a poor cable connection that effected only uploaded traffic, for example, she'd have a hard time hearing you while her voice comes across fine using your connection's bigger download band-width. (Figures, eh?)

The problem I was experiencing (and was described by others earlier in this topic) was that when I placed an out-going Voip phone call, the audio quality, in both directions, was very poor. When I received an in-coming phone call, the audio quality, in both directions, was much better.

So what's the difference between in-coming and out-going phone calls? The way the call is initiated. For in-coming calls, the IP connection between Vonage's switching center and our Voip boxes is initiated by Vonage's network. IP connections in out-going phone calls are initiated by our Voip boxes.

Simple logic says that a general Internet connection problem would effect Voip traffic regardless of how the call was placed.

While the cable modems in our homes don't have the smarts to prioritize different types of IP packets, the cable company's router's and switches can. But if Shaw was secretly sabotaging Voip traffic for those customers who haven't signed up for their Voip QoS, would it make sense that they'd significantly mess with both uploaded and downloaded Voip packets only in out-going phone calls and not touch Voip packets on in-coming calls? I don't think so.

The simple fact is that there's been a network change, either in Vonage's network or in Shaw's, that has adversely effected the success with which our Voip boxes have been able to establish a solid connection with Vonage's switching network. For some reason, I think we're experiencing a lot of dropped packets in connections we initiate.

As far as the difference between D-Link and Linksys routers, it's not really worth debating. I think Linksys used to be mostly crap. I think that's really changed since Cisco bought Linksys. I've never had a problem with any D-Link equipment I've worked with. For that matter, it's been a long time since I've had any problems with Linksys equipment either. I think both companies make the same quality of equipment in the same price ranges. There's certainly a lot of other cheaper equipment out there. The problem is that both D-Link and Linksys make so many different models of routers that all perform a little differently from each other. With all these different models and the different applications in which they may be put to use, it's very difficult to compare apples-to-apples. We each have a router that's working well for us, but each may have sibling models that work like crap in our respective environments.

My Linksys PAP2 Voip box worked fine for more than 4 months while plugged into my D-Link router. Then, without any changes to the router, my Voip quality took a nose dive. All my other IP traffic is still working fine. The fact that a lot of other Vonage customers suffered the same quality dive at the same time is a clear indication that the problem isn't with my router. (If it is, Shaw has a serious routing issue! Very Happy )

The problem may not be caused by my router, but I'm wondering if, in the absence of a system-wide resolution from Vonage, I can solve my problem by "helping" my PAP2 initiate its connection with Vonage's switching network. Unfortunately, I can't get a clear description of exactly how the PAP2 handles Voip traffic. I think that adding the PAP2 to my router's DMZ is probably the one change I've made that's improved my out-going call quality over the past couple of days. I'm still searching for a detailed technical description of how the connection works.
View user's profile Send private message
Mustardman
Vonage Forum Senior
Vonage Forum Senior


Joined: Nov 19, 2005
Posts: 105

PostPosted: Thu Mar 30, 2006 11:24 am    Post subject: Reply with quote Back to top

If your getting problems only when people call in instead of you calling out then I would keep calling Vonage and have them escalate it. I know it's a royal pain but it works.

These are calls to and from the same numbers right? Consider all possiblities. If you are calling out fine are they local numbers where as people calling in are LD or visa versa. If you call a local number and it's fine, then that EXACT same number calls you and it's crap then yes, it could very well have something to do with Vonage but ONLY within that VERY narrow definition of EXACT SAME PHONE NUMBER and that it is repeatable over and over.

Using Linksys as a comparison to Dlink was a bad example. I should have stated using a Linksys WRT54G v2-v4 as opposed to most Dlink wired and wireless routers.

I don't have a problem with newer revisions of some of the Dlink products that have been around for awhile but most of their stuff is basically crap shoot!
View user's profile Send private message
mratz
New Forum Member
New Forum Member


Joined: Mar 27, 2006
Posts: 5
Location: Red Deer, AB

PostPosted: Thu Mar 30, 2006 11:39 am    Post subject: Reply with quote Back to top

It's my outgoing phone calls that are bad. I've been calling friends and family here in town and the audio quality was so bad, we couldn't communicate. Loudly and slowly, I'd say, "Call me back!" They might not have been able to hear me, but they'd know who it was because nobody else in our circle of family and friends has such a crappy phone. They'd call right back and our audio quality was fine. This has been happening consistently for the past couple of weeks.

I do need to call Vonage again and ride them about it. My problem with that is the first thing they want me to do is reboot my PAP2 which kills my phone call. I end up using my cell, but given past tech calls to Vonage and my above normal usage this month because of my Voip phone problems, I'm way over my packaged air-time. My cell phone bill is going to be a killer. So much for Voip cost savings.
View user's profile Send private message
blacknail
Vonage Forum Associate
Vonage Forum Associate


Joined: Dec 20, 2005
Posts: 19

PostPosted: Thu Mar 30, 2006 3:39 pm    Post subject: Reply with quote Back to top

I just saw this thread, I have had the Shaw enhanced QoS for several months and everything was fine until a couple of weeks ago so I added shaw extreme (an extra $10 as well) and still had problems. I gave in and got Shaw Digital phone because I can't afford the bad call quality. One point the Shaw guy told me is that you are sharing your bandwidth with about 450 users and there is only 512kbps upstream or about enough for 5 simultaneous calls (or 2 conference calls) between all those 450 users. I would use DSL but having cable, internet and phone from one company for under $100 per month is probably the best value out there. Plus I can now call all those 1-800 numbers and order pizza from my landline.

I am still keeping Vonage for the virtual phone numbers though.
View user's profile Send private message
Mustardman
Vonage Forum Senior
Vonage Forum Senior


Joined: Nov 19, 2005
Posts: 105

PostPosted: Thu Mar 30, 2006 7:38 pm    Post subject: Reply with quote Back to top

I don't think that is right. Each user is limited to about 512k depending on what plan you are on but I am pretty sure each neighbourhood node has a LOT more that 512k upstream. I think it is at least 2 to 3Megs. Maybe more. They try keep each node at no more than 500 users but some can get up to 1000 before they get around to adding another one.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New patsykf3
New Today 0
Yesterday 0
Total 101029

Who Is On Site
Visitors 1
Members 0
Total 1


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value:
Change:   
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 1.50 Seconds and Pages In The Last 60 Seconds
The Vonage VoIP Forum