Vonage solves long customer svc. hold times!

Posts: 277

OK, the crappy customer service only gets worse. Just tried to call for assistance with activating a new adapter from Vonage for an additional line - plugged it in, it connects fine, but doesn't get a phone light on either line. Called the help line - twice now. First call - after going through several layers of touch-tone menus, "your call is being transferred".... BUSY SIGNAL! Hmmm, lets try this again. Call back, go all the way through the layers of menus, "your call is being transferred"... "we're sorry, there is no one available to take your call, please call some other time."

Amazing, simply amazing.... ***sigh***

Posts: 56 · Full Forum Member Joined: Mar 15, 2006 Posts: 56

I know. I like their business model (keep things cheap, but working), but maybe they need to funnel $$ more into their cs. They dont even accept e-mails. Its really hit or miss with it.

Posts: 1715 · Posted: Thu Mar 16, 2006 3:11 am Post subject:

Hmm... I wonder which options you're dialing. I've been able to get in touch with Vonage reps in less than 30 seconds, called both on Tuesday and Wednesday, no problems. First call was to activate 2 more lines of service on a retail WRTP54G, the second call was to change MAC addresses b/c the first WRTP54G was too noisy for the application it was being used in.

Posts: 168 · Posted: Thu Mar 16, 2006 11:00 am Post subject: Re: i know...

abela2006 wrote:

I know. I like their business model (keep things cheap, but working), but maybe they need to funnel $$ more into their cs. They dont even accept e-mails. Its really hit or miss with it.

The email thing is really unacceptable. If your not going to get an answer, remove the link.

Posts: 1715 · Posted: Thu Mar 16, 2006 3:22 pm Post subject: Re: i know...

hookbill wrote:

abela2006 wrote:

I know. I like their business model (keep things cheap, but working), but maybe they need to funnel $$ more into their cs. They dont even accept e-mails. Its really hit or miss with it.

The email thing is really unacceptable. If your not going to get an answer, remove the link.

ABSOLUTELY! That shouldn't be a black-hole.

Posts: 2257 · Posted: Thu Mar 16, 2006 3:27 pm Post subject:

Think about it. In frustration, people start doing Internet searches. They find this place. We spend time helping solve the problem. Vonage spends nothing to offer this assistance. It's a win-..., well, it's a Win for Vonage, anyway.

Posts: 2252 · Posted: Thu Mar 16, 2006 3:34 pm Post subject:

NateHoy wrote:

...They find this place. We spend time helping solve the problem. Vonage spends nothing to offer this assistance. It's a win-..., well, it's a Win for Vonage, anyway.

LOL, so where does that put me?

Posts: 1715 · Posted: Thu Mar 16, 2006 3:34 pm Post subject:

It would be nice if Vonage would provide some sort of compensation for the people who are posting in the forum all the time. <HINT, HINT to any Vonage employees who are watching this> Heck, I'd even be willing to beta-test things.

Posts: 2257 · Posted: Thu Mar 16, 2006 3:44 pm Post subject:

dconnor wrote:

NateHoy wrote:

...They find this place. We spend time helping solve the problem. Vonage spends nothing to offer this assistance. It's a win-..., well, it's a Win for Vonage, anyway.

LOL, so where does that put me?

Either making a few large every now and then in referral/coadvertising fees, or just a really big Vonage fan, or clinically insane. Please DO NOT bring out the cheerleaders as evidence of the third. Please.

Posts: 1715 · Posted: Thu Mar 16, 2006 4:07 pm Post subject:

What's wrong with a few cheerleaders?