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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
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Hard Wiring - Installation
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On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

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diana87 Posted:
You have to use
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and get free
access while
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On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

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Topic:
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On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
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On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

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On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
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system for our
office. Lately,
our call quality
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On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
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many more
Dreamcast games
are opened up
recently.
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On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

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Topic:
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On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
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On Dec 05, 2016 at 12:35:11


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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
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classing
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Joined: Mar 14, 2006
Posts: 2

PostPosted: Tue Mar 14, 2006 11:30 pm    Post subject: Any advice on getting the activation fee refunded? Reply with quote Back to top

Hi all, I just got my Vonage hooked up today and so far am happy with everything EXCEPT customer service. Here is my situation..

I called Vonage to sign up over the phone. After being on hold for 45 mins someone finally came on the line and said that due to high call volume I would have to leave my number and someone would contact me later that day to sign up. 11PM.Never received the call so I signed up online. Everything went smoothly.

The next evening around 7:00 (after I already signed up) Vonage finally called me back and told me that if I signed up with them they would waive the $29.99 activation fee. I figured cool! I will get my $30 credited to my account. WRONG...

I spent 2.5 hours on the phone with everybody from China to India trying to get that $30. Even spoke to a so called "supervisor". I tried explaining to them that the only reason I signed up on line in the first place was because I couldn't get anybody to do it over the phone and I never got the call from them that night. I shouldn't be punished because they never got back up with me.

The only solution they had was to cancel the account I just opened ( which meant I would have to send the equipment back that I hadn't received yet and order new equipment) and open a new account. All it takes is a key stroke to credit my account.. I am no fool.

Does anybody have any help or advice on how to get this $30 or am I S.O.L.? BTW the so called supervisor was so rude I made him give me his employee number and I plan to pursue this if I could ever talk to someone who can actually speak english and is in a higher position than the yahoos I spoke with that night. I sure hope I don't ever have to deal with customer service again any time soon. Any advice or help would be greatly appreciated. Thanks in advance.


Last edited by classing on Sat Mar 18, 2006 2:33 pm; edited 2 times in total
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classing
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PostPosted: Thu Mar 16, 2006 11:25 pm    Post subject: Reply with quote Back to top

C-mon! LOL, no advice whatsoever? Pretty please?
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dconnor
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Joined: Mar 05, 2003
Posts: 2264
Location: The Beach

PostPosted: Thu Mar 16, 2006 11:38 pm    Post subject: Reply with quote Back to top

classing wrote:
C-mon! LOL, no advice whatsoever? Pretty please?


Let me make a few suggestions that might help you receive a reply:

1) Change the title (subject) of your thread, it violates the forum rules ("Help", "Please"... are not allowed in a subject line) and is very vague to whatever your underlying issue might be. "Newbie here please help" tells me nothing.

2) Format the text of your post (paragraphs might be nice). I got a head ache trying to read it and gave up.

Smile

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sinceMay2004
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Joined: Feb 28, 2005
Posts: 193

PostPosted: Thu Mar 16, 2006 11:50 pm    Post subject: Re: Newbie here please help Reply with quote Back to top

classing wrote:

...I am no fool. Does anybody have any help or advice on how to get this $30 or am I S.O.L.? BTW the so called supervisor was so rude to me I made him give me his employee number and I plan to pursue this if I could ever talk to someone who can actually speak english and is in a higher position than the yahoos I spoke with that night...

No offense intended to you, NE or NJ, but if your from NE and there from NJ, anything they say would be offensive to you Lol

classing wrote:

... I sure hope I don't ever have to deal with customer service again any time soon. Any advice or help would be greatly appreciated. Thanks in advance.

That depends on what device they sent you Wink

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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Fri Mar 17, 2006 8:19 pm    Post subject: Reply with quote Back to top

classing wrote:
C-mon! LOL, no advice whatsoever? Pretty please?


Try calling the business office and telling the rep that you plan to cancel completely. When he/she asks why, explain the situation and make it clear that a service credit on your account would be sufficient to calm your ire.

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